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MB2-716 Microsoft Dynamics 365 Customization and Configuration

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MB2-716 exam Dumps Source : Microsoft Dynamics 365 Customization and Configuration

Test Code : MB2-716
Test Name : Microsoft Dynamics 365 Customization and Configuration
Vendor Name : Microsoft
Q&A : 96 Real Questions

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Microsoft Microsoft Dynamics 365 Customization

Dynamics 365 company crucial API is now attainable in Microsoft Graph | killexams.com Real Questions and Pass4sure dumps

About Jason Gumpert

because the editor of MSDynamicsWorld.com, Jason oversees all editorial content material on the site and at our routine, in addition to offering website administration and approach. He can be reached at jgumpert@msdynamicsworld.com.

earlier than co-founding MSDynamicsWorld.com, Jason was a principal application consultant at Parametric know-how employer (PTC), where he carried out solutions, informed consumers, managed software building, and spent a while in the pre-sales engineering firm. He has additionally held consulting positions at CSC Consulting and video display community.

more about Jason Gumpert


Microsoft touts coming Dynamics 365 capabilities and apps for iOS, Android, HoloLens | killexams.com Real Questions and Pass4sure dumps

Microsoft is readying greater new Dynamics 365 purposes which officers are touting as AI and blended-fact-infused. at the "Microsoft enterprise forward" convention in Paris on February 21, business officials outlined plans for a few new business functions that are within the pipeline. 

additionally: The home windows 10 protection e-book

Microsoft already has been building up its portfolio of Dynamics 365 AI and blended-truth purposes. The subsequent wave of these kinds of applications will coincide with the April 2019 free up of Dynamics 365, which Microsoft may be rolling out to purchasers from April to September 2019. 

remoteassistonphone.jpg credit score: Microsoft

On the arriving-soon Dynamics 365 app checklist:

Dynamics 365 remote aid for cellular devices. Microsoft has been touting its remote support application for the HoloLens for a while now. Coming in a preview for Android first, far off assist for cellular will enable clients to work with an Android cellular gadget at the side of the HoloLens (or now not) to collaborate remotely and troubleshoot concerns. This app may be integrated with Dynamics 365 for field service.

I asked Microsoft if/when there would be a Dynamics 365 remote aid app for iOS gadgets and become informed by means of a spokesperson that Microsoft would evaluate this in accordance with customer remarks.

Dynamics 365 Product Visualize. Microsoft officials foreshadowed plans for this application ultimate year at build. Coming first to iOS gadgets in preview form, the Product Visualize app is intended to support dealers show off and personalize items in their genuine environments in industries like manufacturing, healthcare and automobile. This app could be integrated with Dynamics 365 for sales and Microsoft groups.

I requested officers when and if Product Visualize would also be purchasable for Android devices and became advised through a spokesperson that Microsoft would consider this based on consumer feedback.

Dynamics 365 digital Agent for consumer provider. this is a new cloud provider for growing custom virtual assistants. the public preview of the digital Agent is slated to hit in April. At CES this yr, Microsoft officials talked up a Microsoft solution accelerator -- a group of templates and finest practices -- designed to support users construct their personal customized virtual brokers in keeping with Microsoft's expertise.

Dynamics 365 Fraud insurance policy. Fraud insurance plan is an extra new cloud service for e-commerce retailers, which is intended to aid cut again on fraud loss; enhance bank acceptance rates; and enhance valued clientele' online browsing event. A public preview is coming in April 2019. 

Dynamics 365 customer Insights. this is another Dynamics 365 app designed to give customer information. it's distinctive from the in the past introduced Dynamics 365 AI for client carrier Insights and Dynamics 365 AI for Market Insights. or not it's extra concentrated on helping users preserve purchasers and construct loyalty through insights from their data.

should examine

remaining year, Microsoft formally distinct faraway assist and layout, two HoloLens purposes developed via Microsoft for business users, a part of its Dynamics 365 October free up. officials additionally talked about Microsoft turned into building two other new augmented/blended truth apps for HoloLens: One for working towards and Dev and a further for product-concentrated collaboration, throughout its construct 2018 developer conference. The Product Visualize app is the latter; the practising and dev app has yet to be unveiled.

Microsoft these days published the unlock notes for its Dynamics 365 April 2019 free up, so we can begin rolling out to consumers on April 5.

related reviews:

Microsoft Unveils HoloLens 2, Dynamics 365 mixed fact Apps | killexams.com Real Questions and Pass4sure dumps

information

Microsoft Unveils HoloLens 2, Dynamics 365 blended truth Apps
  • by using Kurt Mackie
  • February 25, 2019
  • Microsoft this week unveiled the next-technology HoloLens headset and its accompanying Azure Kinect digicam, as well as various partner efforts around mixed reality.

    The product announcements had been part of Microsoft's keynote speak on Sunday at cell World Congress (MWC) 2019 in Barcelona. The talk targeting the use of Microsoft's mixed-fact applied sciences for industrial functions, as well as some clinical purposes. associate Epic video games pledged to help HoloLens as an open platform, however there became little else about games all the way through the keynote. It primarily focused on solutions for working environments. The speak's highlights are summarized during this Microsoft announcement, and the keynote can be seen at this page.

    with regard to Microsoft's blended-truth solutions, Alex Kipman, a Microsoft Technical Fellow for artificial intelligence (AI) and mixed reality, described three Microsoft principles for an open computing future. First, Microsoft is backing an open app mannequin for mixed fact, so they can allow developers to create their personal open software stores. 2d, Microsoft is aiding an open web searching model, and builders can create browsers for it. He introduced that the Firefox reality browser will run natively on HoloLens. Third, Microsoft is making it so that any one can innovate on its headsets the usage of open APIs.

    HoloLens 2 and Azure KinectHoloLens 2 is bringing extra immersion for clients and more consolation, Kipman observed. Its out-of-the-field functioning helps forty seven pixels per diploma of sight, which allows the reading of an 8-aspect font. HoloLens 2 adapts to the person's hand, which lets the person contact holograms, and it additionally adapts to the consumer's eyes.

    Kipman claimed that Microsoft has tripled the consolation of the gadget and reduced its weight via making the backside half absolutely of carbon-fiber material. An onstage demo described HoloLens 2 as signing in the user after they put on the headset. It acknowledges the person's arms and calibrates to the adult's hand size. It scans the environment, too, which lets the user contact holograms and have "instinctual interplay."

    The HoloLens 2 mixed-fact headset. (source: Microsoft)

    Microsoft Azure Kinect turned into described on stage as a small, versatile, intelligent aspect machine that is aware americans, objects and movements, according to Julia White, corporate vice president for Azure at Microsoft. or not it's a digicam sensor for HoloLens 2 that become described eventually year's Microsoft build developer adventure as "mission Kinect for Azure." She stated that DataMesh has been checking out Azure Kinect to create options for auto manufacturing, corresponding to assessing if employees are the use of the appropriate half in the right manner. health care company Ocuvera is testing a sensor that indicators nurses if a patient is probably going to adventure a fall.

    The Microsoft Azure Kinect digicam-sensor device for HoloLens 2. (source: Microsoft)

    The Azure Kinect building equipment costs $399 and developer partners can order it today. HoloLens 2 is available for preorder now via partners, however the product may be available sometime this year. The can charge for HoloLens 2 changed into described as being $three,500 with bundles starting at $one hundred twenty five per month for developers. details are described in Microsoft's pricing web page.

    New Apps and ServicesAlso newly introduced on the experience turned into Dynamics 365 publications, which is a blended-reality application that lets HoloLens laborers see step-by-step directions where they work. Dynamics 365 courses should be attainable for partners subsequent year, Kipman stated, even though it's at the preview stage now. Microsoft's different mixed-truth apps encompass Dynamics 365 remote support, which lets technicians collaborate on tasks, and Dynamics 365 layout, which helps with physical area designs.

    Two new Azure combined-truth services were announced: Azure Spatial Anchors, presently at preview, and Azure faraway Rendering, currently at private preview. Azure Spatial Anchors is designed to aid create blended-fact apps with actual mappings for HoloLens, in addition to for Android and iOS contraptions. Azure far off Rendering aims to resolve the issue of obtaining particularly specific representations of three-D content material, in accordance with Kipman. it could possibly demonstrate holograms of endless detail, he claimed.

    The Microsoft HoloLens Customization application become announced. application participant Trimble, a building business, took abilities of the application to create its Trimble XR10 difficult hat for box use, which makes use of HoloLens 2. Trimble's gadget may be obtainable concurrently HoloLens 2, Kipman indicated.

    'Unintended consequences'The MWC19 Barcelona talk kicked off with opening remarks with the aid of Satya Nadella, Microsoft's CEO. He described an ordinary linked actual and digital world vision, which might be pushed by means of three breakthroughs. First, computing may not be confined to a single device or single datacenter, and it'll be capable of adapting to the touch, speech and gestures. The second step forward should be AI, which is being infused into every interaction. The third step forward could be inserting individuals on the core of issues instead of the equipment.

    Nadella stated that the subsequent breakthrough will come from a retailer or an auto company. The intention is not to turn into stylish on Microsoft but to be unbiased with Microsoft, he referred to.

    Nadella brought that "at the equal time, i'm clear-eyed about the unintended consequences of these advances." In that regard, Microsoft believes that privateness is a primary human right and that is the reason why it prioritizes its security efforts. The focus with AI should no longer be on what computer systems can do however what they should do, he mentioned.

    Unmentioned right through the talk have been the potential armed forces facets of these technologies. besides the fact that children, an internally circulated letter from Microsoft personnel on Friday had appealed to Microsoft's management that HoloLens should no longer be used as an help to kill people, in accordance with a BBC information record.

    Microsoft will possible stay the path, notwithstanding, based on its past responses. In an October weblog post, Microsoft President Brad Smith defended Microsoft's forty-yr family members with the Pentagon and recommended that employees could get reassigned if desired. In January, Microsoft received a $1.7 billion Joint business defense Infrastructure (JEDI) contract to deliver cloud functions for the branch of defense, which also had elicited an employee letter of protest.

    about the author

    Kurt Mackie is senior information producer for the 1105 commercial enterprise Computing neighborhood.


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    Microsoft Dynamics 365 Customization and Configuration

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    Dynamics 365 Customisation and configuration — MB2–716 study notes | killexams.com real questions and Pass4sure dumps

    I’ve studied for the latest Microsoft Dynamics 365 Customization and Configuration certification — this is the 6th version of the certification I have passed. Each time I take the certification, I learn something new about Microsoft Dynamics, its limitations and how it works.

    My previous study notes are here: MB2–712 — CRM 2016 customisation and configuration Hosk study notes. The notes below are new things I learnt and built on top of the previous notes. So if you are studying for the exam you want to read all of my study notes.

    Business process flows

  • Order of flows is used if multiple flows are available for your security roles
  • Users can switch business process flows if their security roles can see multiple business process flows.
  • Security

  • A team must belong to a business unit
  • A team can own records
  • Business units have a default team created by Dynamics 365, you cannot edit these or add/remove users.
  • You can add a custom control to data types — data and time, multi-line, single line
  • There are 9 entities enabled for auto numbering — contracts, cases, articles, quotes, orders, invoices, campaigns, categories and knowledge articles
  • If you enable Yammer, you cannot disable it.
  • Email

    Different email architecture/Dynamics 365 mixes

  • Local exchange server — On premise Dynamics 365
  • Office 365 exchange — Dynamics 365 online
  • Office 365 exchange — Dynamics 365 on premise
  • Server side sync — Dynamics exchange integration allows appointments, tasks and contacts to be synchronized (optional)
  • Email clients

  • Dynamics 365 for Outlook Client
  • Dynamics 365 App for Outlook
  • Folder tracking
  • Entity

    Entity properties which cannot be disabled once enabled

  • Business Process flows
  • Feedback
  • Notes
  • Activities
  • Mail Merge
  • Connection
  • Sending email
  • Queues
  • Change tracking
  • Offline capability for Dynamics 365 for Outlook
  • Entity properties you can disabled once enabled

  • Access Teams
  • Knowledge Management
  • Enable for SLA
  • Allow quick create
  • Duplicate detection
  • Auditing
  • Single record auditing
  • Multiple record auditing
  • Enable for phone express
  • Reading pane in Dynamics 365 for outlook
  • Use custom help
  • Folder tracking

  • Folder tracking is tracking folders using server side sync and not limited to one email client
  • Folder tracking only works with server side sync
  • Folder tracking only works with exchange
  • Tracked folders work with Exchange Inbox rules
  • The tracking folders feature must also be enabled by your administrator
  • You can only track folders or subfolders inside your Exchange Inbox
  • You can set up multiple folders that link to the same regarding record
  • You can include an untracked folder inside a tracked folder
  • If you no longer need to track a folder, it’s a good idea to untrack it for performance reasons. To untrack a folder, remove it from the Folder-Level Tracking dialog box.
  • You can track emails only in folders under your Inbox folder in Exchange. Other folder emails cannot be tracked.
  • You can track up to a maximum of 25 folders per user account
  • Any manual changes done to the regarding object in the tracked activity records in Dynamics 365 will be overridden the next time server-side synchronization kicks in. For example, if you have set up a mapping between the Adventure Works folder and the Adventure Works account, all the emails in the Adventure Works Exchange folder will be tracked as activities in Dynamics 365 with the regarding set to the Adventure Works account record. If you change the regarding to some other record, it will automatically be overridden the next time server-side synchronization occurs. To change the regarding for any email, move the email to a different folder such as the Inbox.
  • App for outlook works at server level

    Email Synchronisation

  • Dynamics 365 for Outlook
  • Server side sync
  • Email router is dead soon
  • Server side sync doesn’t need a users outlook to be open
  • Server side sync works with Dynamics 365 online or on premise and Exchange online or Exchange on premise. Any mixture of those
  • Mailboxes are created for users and queues
  • Separate options for incoming and outgoing email
  • You can set either or both incoming and outgoing sync to none
  • Forward Mailbox — you can set multiple users to be configured with a forward mailbox
  • Stop users synchronising with system settings à Email à incoming email and outgoing email to none
  • Mobile

  • Dashboards can be made available for tablets
  • In properties you can enable dashboard for tablets and individual sections for mobile
  • Only first 5 tabs or 75 fields/10 lists appear on mobile client
  • Set available on Phone checkbox to show/hide tabs in mobile
  • Collapsed tabs still count
  • Only 5 tabs will show even if it’s less than 75 fields
  • You have to put fields in the first five tabs for them to appear in a mobile client
  • Mobile can have specific mobile only controls (sliders)
  • Business rules

    Business rules can

  • Add recommendation
  • Lock/Unlock
  • Show Error Message
  • Set field values
  • Clear field values
  • Set default values
  • Set business requirement level
  • Set Visibility (Show or hide fields)
  • Enable or disable fields
  • Validate data and show error messages
  • Create business recommendations based on business intelligence.
  • Business rules

  • Business rules can have 10 Conditional Branches
  • Business rule scope
  • · All forms — all forms, quick create and main

    · Entity — can run form and server side.

    · Entity — server level will run on create or update

    · Entity — if server enable will run when data is imported

    · Single form scope — only runs for the specified form

    · To change scope of business rule you must deactivate first

    Access teams

  • Sub-grid for Access Teams (must enable entity for access teams)
  • Access team templates will applying a standard set of privileges (read, write, delete, append, append to) rather than having to set this up for each individual user/team.
  • Access Team templates are enabled on an entity basis and you have to enable Access Teams on the entity in the communications and collaboration
  • When records are deactivated, access team permissions are not affected
  • Access teams don’t have security roles
  • Access teams can’t own records
  • Access teams are created and managed by CRM
  • An access team is created when you have added the first user
  • Access teams are not visible in default team views
  • Sharing records via access teams isn’t displaying in the sharing screen
  • Access teams can’t be used in resource scheduling
  • Multiple access teams can be linked to a single record
  • Access Team Templates, support dynamic record sharing. With the members of an access team being given privileges on specific records based on the access team template.
  • access teams do not have roles and cannot own record
  • Facts and stats about Access Teams, the bits below are useful for those who study MB2–703

  • You can add more than one Access Team template for each entity
  • The default number of access teams templates for each entity is two
  • The number of access team templates you can have for each entity is controlled by the MaxAutoCreatedAccessTeamsPerEntity deployment setting.
  • MaxEntitiesEnabledForAutoCreatedAccessTeams deployment setting has a default value of 5. This controls the number of entities it’s possible to enable for auto-created access teams.
  • You can change the MaxEntitiesEnabledForAutoCreatedAccessTeams , MaxAutoCreatedAccessTeamsPerEntity only on Premise installations and you cannot edit them for Online.
  • A system generated Access Team isn’t created for each record until you add a user to the sub grid on the entity.
  • if you delete the team, this is the same removing all the members in the sub grid on the record.
  • if you change the access rights on Team Template this will only change the access right to new entity records/access teams. Any records already created will use the previous set of privileges.
  • Access teams with Share access right ticked will mean any user who is in access team will be able to add (share) others to the access team for that record.
  • Users cannot grant privileges they do not have. So a user can only add new members to an access team where the access team template has create privilege only if that user has the create privilege for the entity.
  • Access Teams created automatically by adding users to them are not shown in the system team views
  • Access Teams created automatically can be seen by doing an advanced find and select Team Type = access
  • Access Team created automatically have the is system managed field set to true
  • Access Teams can be un ticked on an entity (unlike Queues)
  • If you want to delete a Access Team Template you will need to remove all the sub grids using that specific Access Team Template before you can delete it.
  • Entity assets

    Below are the following entity assets

  • Forms
  • Views
  • Charts
  • Fields
  • Keys
  • Relationships (1:N, N:1, N:N)
  • Messages
  • Business Rules
  • Hierarchy Settings
  • Dashboards
  • You don’t have select all the entity assets
  • You can add the entire entity by checking the Add All Assets Checkbox
  • You can manually select specific assets by selecting them
  • Fewer assets means fewer dependencies and quicker deployments
  • Business process flow

  • You must enable Business process flow on an entity
  • Once an entity is enabled BPF you cannot disable it.
  • Each entity can have no more than 10 activated business process flows
  • Multi-entity process can use no more than five entities.
  • A business flow has a primary entity but can span multiple
  • Branches can be only 5 levels deep
  • Business rules

  • Set scope to Entity if you want a business rule to run on the server, not just on the client side
  • Business rules are not triggered when you save a record
  • Business rules are triggered when a record is opened or when a field is changed which the rule conditions are set to check e.g Form OnLoad and Field OnChange
  • Business rules action will run only if condition is true
  • Rollup fields

  • Rollup fields recalculate once an hour
  • Rollup fields supported — Whole Number, Date and Time, decimal, currency
  • Maximum 100 per organisation
  • 10 rollup fields per entity
  • If you make a rollup for a currency field, it will create one for the base
  • Rollup fields not supported — Option set and Lookup
  • Aggregate value of records related to a specific record
  • Rollups fields are asynchronous, they don’t run in real time
  • Rollup fields can be run by workflows or business rules
  • Rollup fields can be refreshed manually or triggered by a workflow
  • Rollup Fields are automatically rolled up 12 hours after they are created
  • A workflow can’t be triggered by the rollup field updates.
  • Custom actions

    Custom action Limitations

    Highlights from the link above — click the link to see al

  • Actions are created using a Workflow entity record
  • Can be associated with a single entity or be global Can be associated with a single entity or be global (not associated with any particular entity).
  • Is executed in the core operation stage 30 of the event execution pipeline.
  • Supports the invocation of plug-ins registered in the pre-operation and post-operation stages of the event execution pipeline.
  • Is available through the Web API or svcand organization.svc/web endpoints.
  • Can be executed using a JavaScript web resource.
  • Always runs under the security context of the calling user.
  • Supports input and output arguments.
  • Isn’t supported with offline clients.
  • Can be invoked by a web service method call.
  • Can be invoked directly from a workflow.
  • Dynamics 365 Online Limitations

    Highlights from the link above — click the link to see all

    Database indexes

  • Need to be created by a Microsoft service engineer, create a support request
  • Fetch XML Limitations

    (http://www.kingswaysoft.com/blog/2013/06/18/Limitations-with-CRM-FetchXML )

  • 10 linked entities
  • No Right Outer Join
  • No SQL Functions
  • No Sub Queries
  • No support for Union
  • No Case/When type functionality
  • Can’t compare 2 fields directly
  • 50,000 records per query aggregate
  • 5,000 records per query (paging for more)
  • Business Rules

  • Can’t run when the record is saved
  • Can’t interact with tabs or sections
  • OnChange events are not triggered when business rules set a field value
  • Rules with invalid references are not ran, there will be no error message
  • Whole number fields with TimeZone, Duration, or Language format are not supported
  • Up to 10 if-else conditions per rule
  • Rule definitions are cached in the mobile app, must close and re-open the app for changes
  • Must create a separate rule to clear actions of a previous rule, if necessary
  • Calculated fields

  • Saved queries, charts, and visualizations can have a mx of 10 unique calculated fields
  • The calculated field values are not displayed in Outlook Offline mode
  • A max number of chained calculated fields is 5
  • Can’t refer to itself or have cyclic chains
  • Can’t access parental fields with a multi-entity Lookup
  • Sorting is disabled on:
  • · A calculated field that contains a field of a parent record

    · A calculated field that contains a logical field (for example, address field)

    · A calculated field that contains another calculated field

  • Can only span 2 entities
  • Can’t trigger workflows or plug-ins
  • Can’t change an existing simple field to a calculated field
  • Duplicate detection rules are not triggered on calculated fields
  • Rollup fields

  • Max of 100 per organization
  • Max of 10 per entity
  • Can’t trigger workflows
  • Can’t be used in a workflow wait condition
  • A rollup over the rollup field is not supported
  • Can’t reference a calculated field that uses another calculated field
  • Can only apply filters to the source entity or related entities, simple fields or non-complex calculated fields
  • A rollup can’t be done over N:N relationships
  • Can’t be done over 1:N relationship for the Activity entity or the Activity Party entity
  • Aggregated under the system user context, all users see the same rollup field value
  • ExecuteMultipleRequest

  • Recursion is not supported
  • Max batch size of 1,000 requests (Hosk comment — may have been in reduced to 100 in version 9)
  • Max concurrent calls of 2
  • https://msdn.microsoft.com/en-us/library/jj863631.aspx#limitations
  • Mutliselect Option Set

  • The field cannot be used in Business Rule, BPF, Workflows — Create n Update Step, Not available as filtering attribute in Plugin.

  • Microsoft bringing Dynamics 365 mixed reality solutions to smartphones | killexams.com real questions and Pass4sure dumps

    Last year Microsoft introduced several mixed reality business solutions under the Dynamics 365 enterprise product umbrella. Today, the company announced it would be moving these to smartphones in the spring, starting with previews.

    The company announced Remote Assist on HoloLens last year. This tool allows a technician working onsite to show a remote expert what they are seeing. The expert can then walk the less-experienced employee through the repair. This is great for those companies that have equipped their workforce with HoloLens for hands-free instruction, but not every company can afford the new equipment.

    Starting in the spring, Microsoft is going to help with that by introducing Remote Assist for Android phones. Just about everyone has a phone with them, and those with Android devices will be able to take advantage of Remote Assist capabilities without investing in HoloLens. The company is also updating Remote Assist to include mobile annotations, group calling and deeper integration with Dynamics 365 for Field Service, along with improved accessibility features on the HoloLens app.

    IPhone users shouldn’t feel left out though because the company announced a preview of Dynamics 365 Product Visualize for iPhone. This tool enables users to work with a customer to visualize what a customized product will look like as they work with them. Think about a furniture seller working with a customer in their homes to customize the color, fabrics and design in place in the room where they will place the furniture, or a car dealer offering different options such as color and wheel styles. Once a customer agrees to a configuration, the data gets saved to Dynamics 365 and shared in Microsoft Teams for greater collaboration across a group of employees working with a customer on a project.

    Both of these features are part of the Dynamics 365 spring release and are going to be available in preview starting in April. They are part of a broader release that includes a variety of new artificial intelligence features such as customer service bots and a unified view of customer data across the Dynamics 365 family of products.


    Microsoft brings Dynamics 365 augmented reality apps to Android and iOS | killexams.com real questions and Pass4sure dumps

    Microsoft Corp. today expanded its augmented reality platform to Android and iOS as part of an expansion of its cloud-based business and customer management service platform Dynamics 365.

    The push, dubbed Dynamics 365 Mixed-Reality, starts with an app named Remote Assist that is designed for engineers working in the field. Bringing similar features to those already available in HoloLens, the app allows engineers to show what they can see to a remote expert, who can then use both voice and AR drawing to offer advice and instructions.

    Initially, only an Android app will be available, but an iOS app may follow depending on demand.

    A second app, initially available only for iOS, called Dynamics 365 Product Visualize is claimed to empower sellers to showcase and customize products in their actual environment, “helping create a shared understanding between buyer and seller to accelerate complex sales processes.” dynPut more simply, the app uses AR to place a product virtually in an environment, allowing salespeople to demonstrate how big an item may be and how it may look when placed.

    That way, sellers can show products to customers directly within their Dynamics 365 for Sales workflow, Microsoft said in a blog post. Moreover, spatial and configuration notes are all saved within that sales opportunity.

    The move to offer smartphone-based AR apps is a shift for Microsoft away from its HoloLens-first focus. The company justified the switch on grounds that everyone has a smartphone, whereas the barrier to entry for a HoloLens is far higher.

    As ArsTechnica pointed out, the choice of platforms also offers somewhat of a class divide in that “customer-facing salespeople get Apple devices, so a sales-oriented tool ships for iOS first; service engineers instead use Android devices, so their applications ship for Android first.”

    Along with the AR push, Microsoft announced a number of new apps under the Dynamics 365 AI banner – Customer Insights, Virtual Agent for Customer Service and Fraud Protection.

    Customer Insights is designed to offer actionable analytics on customers to help “personalize experiences, retain customers, and build loyalty.” Virtual Agent is designed to deliver an AI customer service representatives to handle common tasks. And Fraud Protection is a new cloud-based anti-fraud solution for e-commerce merchants “designed to drive down fraud loss, increase bank acceptance rates to yield higher revenue and improve the online shopping experience of its customers.”

    All the new apps will be available as part of the Dynamics 365 update coming in April.

    Photos: Microsoft Since you’re here …

    … We’d like to tell you about our mission and how you can help us fulfill it. SiliconANGLE Media Inc.’s business model is based on the intrinsic value of the content, not advertising. Unlike many online publications, we don’t have a paywall or run banner advertising, because we want to keep our journalism open, without influence or the need to chase traffic.The journalism, reporting and commentary on SiliconANGLE — along with live, unscripted video from our Silicon Valley studio and globe-trotting video teams at theCUBE — take a lot of hard work, time and money. Keeping the quality high requires the support of sponsors who are aligned with our vision of ad-free journalism content.

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