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E20-330 Business Continuity Implementation

Study Guide Prepared by EMC Dumps Experts E20-330 Dumps and Real Questions 2019

Latest and 100% real exam Questions - Memorize Questions and Answers - Guaranteed Success in exam

E20-330 exam Dumps Source : Business Continuity Implementation

Test Code : E20-330
Test Name : Business Continuity Implementation
Vendor Name : EMC
Q&A : 115 Real Questions

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EMC Business Continuity Implementation

EMC to deliver storage and solutions to the Pentagon | Real Questions and Pass4sure dumps

EMC to provide storage and options to the Pentagon
  • by using Brad Grimes
  • Jan 23, 2004
  • EMC Corp. gained a $forty million contract with the protection branch to provide networked storage, enterprise continuity utility and open administration utility to the Pentagon Renovation workplace (PENREN), the enterprise said.

    The PENREN program includes a task to modernize the Pentagon's guidance technology infrastructure and ensure continuity of operations.

    PENREN supports multiple organizations in the Pentagon, including the workplace of the Secretary of protection, Joint Chiefs of workforce, military, Navy, Air drive and Marines.

    Hopkinton, Mass.-based mostly EMC observed the contract will enable the Pentagon to construct on its present infrastructure of over one petabyte of networked storage. The infrastructure gives centralized storage to a whole lot of Pentagon servers, and comprises command and manage and continuity of company purposes.

    EMC will also deliver application solutions that will assist the Pentagon more desirable control and store data during its positive lifecycle.

    under a separate $four.3 million contract, PENREN is using company continuity application from Legato software, a division of EMC.

    The Legato options will be built-in with the usual EMC equipment, including EMC's Symmetrix far off information Facility know-how, to provide automated monitoring and fail over of critical functions.

    Michael Sullivan, PENREN's software supervisor, noted the Pentagon has seen storage necessities rise 200 p.c in definite areas, with some Pentagon companies requiring distinct stages of service and availability. He referred to PENREN required a storage administration and enterprise continuity solution that may operate in a multi-tiered environment.

    EMC global features consultants will help PENREN with options evaluation, project administration, and design and implementation features.

    EMC recently suggested earnings of $6.24 billion for its 2003 fiscal yr. The company ranked No. 87 on Washington technology's 2003 desirable a hundred listing, which measures federal contracting salary.

    Dell EMC strengthens storage price for the channel | Real Questions and Pass4sure dumps

    Dell EMC has introduced a new Future-Proof Storage Loyalty program, which offers the industry’s strongest three-12 months delight assure together with client advantages similar to all-inclusive application, hardware investment insurance plan, storage effectivity guarantees, be anxious-free records migrations and free Virtustream Storage Cloud. the brand new providing will give companions with a considerable skills in assembly the wants of purchasers looking for future-proofed storage applied sciences to raise and grow their enterprise.moreover, Dell EMC’s expansion of its trade-main midrange storage portfolio with two new SC All-Flash records storage arrays, together with key utility updates to Dell EMC cohesion designed to boost efficiency and value discount rates for mixed block and file workloads, provides shoppers with an excellent enhanced value proposition when transforming their IT infrastructure to satisfy the necessities of these days’s market.the brand new Dell EMC Future-Proof Storage Loyalty program offers shoppers ensures and cost during the lifetime of their arrays. unlike different seller courses that offer fewer merits and short-term promises, the longer term-Proof Storage Loyalty software offers potent guarantees, cash-saving advantages and investment insurance plan for brand new Dell EMC solidarity and SC series product purchases.For companions, the providing will help conversations with new and present customers about bettering operational capabilities with Dell EMC’s main midrange storage options, both now and sooner or later. in the course of the Storage Loyalty application, Dell EMC offers companions with strong aggressive differentiation within the channel, along with an answer that can facilitate shorter revenue cycles and strengthen relationships with consumers. in addition, offerings such as the on no account-agonize information Migration represent tremendous opportunities to promote services and power elevated margins.the long run-Proof Storage Loyalty program for Dell EMC unity and SC sequence includes:* Three-yr pride guarantee — Dell EMC items will operate as marketed for consumers, pride assured.* 4:1 All-Flash Storage effectivity guarantee — provided devoid of complicated pre-assessments and restrictions.* never-agonize records Migrations — valued clientele can seamlessly improve to new Dell EMC storage with built-in records migrations that are all the time on-line and non-disruptive.* Hardware funding insurance plan — customers get flexible credit against storage controller enhancements or alternate-in credit in opposition t the purchase of any new product across the Dell EMC portfolio.* All-inclusive utility — Dell EMC midrange storage products ship with every thing crucial to keep, manipulate and offer protection to facts with out a additional licenses to purchase or preserve.* built-in Virtustream Storage Cloud (for Dell EMC solidarity best) — valued clientele can instantly tier info and storage snapshots to the cloud and not using a capacity prices for three hundred and sixty five days, as much as the software allotment.consumers procuring new Dell EMC unity or SC collection products who have a sound upkeep contract are eligible for the software at no additional cost.“moreover providing a robust competitive skills, the long run-Proof Storage Loyalty program will assist Dell EMC partners make stronger their relationships with their consumers,” says Michael Collins, senior vice-president: channel EMEA at Dell EMC.“even if engaging with latest purchasers or competing for new enterprise, our eye-catching Storage Loyalty providing gives partners with a different knowledge in positioning themselves as depended on advisors, able to enhanced satisfy the wants of the conclusion user and aid them to grow in a competitive market.”Optimised for All-Flash, the new Dell EMC SC All-Flash storage arrays offer top class performance and enterprise-equipped features. SC All-Flash arrays are designed to assist customers modernise their information centers to gain greater pace, effectivity and cost-discounts from current functions. it is also designed to support valued clientele open up probabilities for the business to support new flash-enabled use cases and workloads.The Dell EMC SC5020F and Dell EMC SC7020F are provided as 3U appliances that includes dual active/lively controllers with eight-core Intel Xeon processors and up to 256GB memory and multiprotocol help for 10GB iSCSI and sixteen/32GB FC community connections.The items additionally feature:* All-Flash efficiency — as much as 399 000 IOPS per array and 3,9-million aggregate IOPS per multi-array federated cluster.* Federated records mobility, scale and coverage — Ships able to hyperlink into federated multi-array clusters for easy, non-disruptive workload migration and cargo balancing; comprises auto-failover characteristic for developed-in company continuity.* Self-optimising efficiency — clever records deduplication and compression, RAID tiering and pervasive thin provisioning assist make charge discount rates automatic.* All-inclusive utility — each advanced SC collection characteristic is included with out a added application licenses to buy or maintain.Designed for simplicity, All-Flash efficiency and unified SAN-NAS environments, Dell EMC unity helps organisations velocity deployment, streamline administration and seamlessly tier storage to the cloud. the brand new cohesion v4.three OS gives a couple of key updates including deduplication to support decrease fees, together with new applied sciences to facilitate non-disruptive gadget enhancements and enable file synchronisation.the new Dell EMC solidarity v4.three OS offers:* better All-Flash efficiency with the addition of inline deduplication* Synchronous file replication helps be certain zero data loss business continuity* New skill enables online information-in-region storage controller upgrades.Dell monetary functions (DFS) presents a whole lot of flexible consumption fee solutions that enable customers to purchase IT and plan for growth and future storage calls for. moreover, Dell EMC services offers shoppers with an entire portfolio of know-how implementation and aid functions attainable, addressing diverse IT wants with alternative, flexibility and scale.

    Dell EMC Cyber restoration software grants ultimate Line of statistics coverage defense towards Cyber assaults | Real Questions and Pass4sure dumps

    New application and features support consumers isolate essential records from ransomware and destructive cyber attacks

    HOPKINTON, Mass., Oct. 17, 2018 /PRNewswire/ --

    news abstract:

  • New Dell EMC Cyber recovery application manages and automates isolation and healing of important statistics backups to protect against ransomware and destructive cyber attacks
  • Helps make certain copies of most critical data are covered and obtainable so business methods can also be resumed as right now as viable within the adventure of a cyber assault
  • allows for and integrates with protection analytics tools that leverage artificial intelligence (AI) and desktop gaining knowledge of (ML) to carry wide analytics of blanketed information
  • Dell EMC features purchasable to propose, design, set up and enforce a tailor-made Cyber recovery answer
  • Full Story:

    Dell EMC today introduced Dell EMC Cyber restoration utility, along with Dell EMC Cyber restoration features designed to aid deliver a latest line of statistics insurance plan protection towards ransomware and destructive cyber attacks. the new application contains innovative automation, workflow and protection analytics tools to ensure gold copies of vital statistics are isolated yet attainable so company tactics may also be resumed as quickly as feasible in the experience of a destructive cyber assault.

    Cyber attacks have become a common incidence, the worst of which frequently outcomes in extended downtime that may bring business operations to a standstill for days and even weeks – costing tens of millions of bucks. whereas many gigantic organizations have robust cyber protection and anti-malware detection capabilities in area, the affect of now not being capable of get better business processes and facts in the adventure of a a hit ransomware or destructive cyber assault may also be devastating.

    "Malicious insiders and complex cyber attackers, primarily those that make use of ransomware, are universal to deliberately target statistics protection and backup infrastructure," observed Beth Phalen, President, data protection, Dell EMC. "We take a layered strategy to information protection in the portfolio and with our Dell EMC Cyber recuperation software and capabilities, helping ensure true information isolation and a latest line of records protection protection for enterprise-essential facts from a variety cyber threats."

    Dell EMC Cyber restoration is new application that integrates with Dell EMC data area protection storage hardware. It gives a solution that combines the advantages of statistics isolation and business continuity to help cut the have an effect on of a cyber assault, while featuring a sooner and better likelihood of success within the recuperation of essential information and methods.

    Dell EMC Cyber recovery automates the retention of remoted cozy copies of vital information within a Cyber restoration Vault (CR Vault), removing them from the assault surface. Serving because the most beneficial check mattress, the CR Vault allows consumers to function security analytics on the retained information without having to perform a restore and doubtlessly activating malware that can be present within the protected dataset. a new leisure API automation framework provides seamless integration with security analytics software packages equivalent to Index Engines CyberSenseTM which applies over forty heuristics to investigate symptoms of compromise.

    Dell EMC Cyber recuperation capabilities Dell EMC also presents Cyber recuperation capabilities focused on offering a solution which is customized to the customer's exact facts insurance plan and cyber safety necessities. this is completed via an elevated set of capabilities including:

    Workshop: all the way through this one-day workshop, consultants share Dell EMC finest practices for company resiliency with a strong focal point on cyber healing.

    Advisory: The advisory carrier builds on the Workshop with the aid of including building of a high level cyber healing approach. The customer's latest and preferred state is analyzed to create a tailor-made strategy for cyber recovery preparedness.

    Advisory & Roadmap: The advisory & roadmap builds on the advisory provider with a deeper dive into client's cyber recuperation approach to suggest an optimized implementation roadmap. This contains establishing a cyber recovery maturity model document, which benchmarks the consumer's latest state against business premiere practices. additionally blanketed is a essential materials workshop and suggestions session to assemble statistics on the customer's purposes to take into account criticality to the business. These issues will assist drive innovations of statistics and functions which should still be covered with the aid of the Cyber recovery Vault.

    Story continues

    Deployment: New deployment features assist maximize the capabilities of Dell EMC Cyber restoration solutions. They can also be brought to the ProDeploy commercial enterprise Suite or purchased one by one and can be found in two variations to fit customer wants.

    Implementation: Dell EMC capabilities can also customise the implementation of the Cyber restoration answer to account for plenty of extra use situations. this may consist of hardening of additional Dell EMC know-how, establishing distinctive operational approaches and implementing custom dashboards and reporting.

    Availability:Dell EMC Cyber recuperation utility is now accessible globally through Dell EMC at no additional can charge with purchase of Dell EMC statistics domain (DDOS 6.0.x and higher). Dell EMC Cyber restoration functions are available nowadays.

    customer Quote:Bob Bender, Chief technology Officer, Founders Federal credit Union"economic institutions are among the many most centered companies for cyber attacks and our accountability is to be sure the optimum stages of safety for our individuals and the fiscal property they entrust us with. All it takes is for one a success intrusion or ransomware attack to severely disrupt any company and if the dangerous guys are wise satisfactory to grasp where your backups are, you are left with out a coverage. Dell EMC Cyber recuperation helps my team isolate all of our crucial information off-community, giving us self assurance in our company resilience in the event of a worst-case cyber assault state of affairs."

    trade Analyst Quote:Christophe Bertrand, Senior Analyst, ESG"probably the most positive plans for cyber risk resilience have to include provisions to give protection to and isolate the statistics insurance policy infrastructure. by using design facts insurance plan techniques are architected on the same networks as creation programs and are hence part of the abilities attack surface. Dell EMC offers a sensible solution that employs an air-gapped Cyber healing Vault, along with automatic application that helps isolate, analyze and recuperate a company's critical information so business can resume within the event of a cyber intrusion or ransomware attack."

    accomplice Quote:Tim Williams, CEO, Index Engines"no one can assure a hundred% insurance plan against cyber assaults. When attacks ensue, and facts is corrupted, it is critical to immediately determine the assault vector and replace unhealthy information to steer clear of business interruption. Dell EMC's Cyber recuperation answer has met this problem with the aid of integrating CyberSense from Index Engines. CyberSense's ransomware and facts integrity analytics comprises a laptop learning mannequin that allows you to detect in case your information has been efficaciously attacked with a great diploma of walk in the park. as soon as detected, its forensic analysis tools will assist determine the compromised person account and the suspect malware. With CyberSense, a cyberattack will also be minimized and organizations can get better with confidence in as little as one backup cycle."

    additional resources:

    About Dell EMC

    Dell EMC, a part of Dell applied sciences, permits organizations to modernize, automate and transform their facts center the usage of industry-main converged infrastructure, servers, storage and records insurance plan technologies. This gives a depended on groundwork for businesses to radically change IT, through the introduction of a hybrid cloud, and radically change their business throughout the creation of cloud-native functions and big facts solutions.  Dell EMC features clients throughout one hundred eighty international locations – including ninety nine percent of the Fortune 500 – with the trade's most finished and inventive portfolio from side to core to cloud.

    Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC and different logos are trademarks of Dell Inc. or its subsidiaries. different emblems could be logos of their respective homeowners. 

    View normal content to download multimedia: policy-protection-towards-cyber-assaults-300732663.html

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    Business Continuity Implementation

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    Cloud-Based Contact Center market forecasts to grow at 25.2% CAGR to 2022 available in new report | real questions and Pass4sure dumps

    Top Key Players in the Cloud-Based Contact Center Market include are 8x8 Inc. (US),Five9 (US),Cisco Systems (US),Genesys (US),Oracle (US),New Voice Media (UK),Connect First (US),Aspect Software (US),NICE Ltd. (Israel),3CLogic (US)

    Global Cloud-Based Contact Center Market is committed fulfilling the requirements of the clients by giving them thorough insights into the market. An exclusive data offered in this report is collected by research and industry experts team.   


    Get Free Sample Pages of “Cloud-Based Contact Center Market” at….aspx?name=296427 .

    Browse and In-depth Table of Content on “Cloud-Based Contact Center Market”





    The Global Cloud-Based Contact Center Market is expected to grow from US$ 6.80 Billion in 2017 to US$ 20.93 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period.

    Business continuity is one of the major driving factors for cloud-based contact centers. In on-premises contact centers, hardware failures emerge abruptly, which is expected to disastrously impact on the companies’ customer data resulting in downtime, busy signals, and excessive delay.

    The Cloud-Based Contact Center Market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. The major benefit large enterprises receive with the implementation of cloud transformation is that the cloud services are maintained and supported by the vendors themselves.

    North America is estimated to capture the largest market share in 2017, and the trend is expected to continue during the forecast period. Growth in adoption of cloud-based services in SMEs and large enterprises is expected to drive the revenue growth in this region.

    On the other hand, the cloud-based contact center market in Asia Pacific (APAC) is expected to witness an exponential growth and is projected to be one of the fastest-growing regions in the global cloud-based contact center market.

    Top Key Players in the “Cloud-Based Contact Center Market” include are

  • 8x8 Inc. (US)
  • Five9 (US)
  • Cisco Systems (US)
  • Genesys (US)
  • Oracle (US)
  • New Voice Media (UK)
  • Connect First (US)
  • Aspect Software (US)
  • NICE Ltd. (Israel)
  • 3CLogic (US)
  • Study Objectives:

    The main objective of this report is to define, describe, and forecast the global cloud-based contact center market based on solutions, services, deployment models, organization sizes, applications, verticals, and regions. The report provides detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth.

    The report aims to strategically analyze the micromarkets with respect to individual growth trends, prospects, and contributions to the global market. In addition, this report attempts to forecast the market size of the 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.

    Access Full report with all information at .

    Target Audience for Cloud-Based Contact Center Market:

  • Information Technology (IT) infrastructure equipment providers
  • Cloud computing companies
  • Support infrastructure equipment providers
  • Component providers
  • Software providers
  • System integrators
  • Network service providers
  • Monitoring service providers
  • Professional service providers
  • Distributors and resellers
  • Financial organizations
  • Government and standardization bodies
  • Healthcare organizations
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

    The Business Case for Operational Technology Cybersecurity | real questions and Pass4sure dumps

    This post was written by Don Dickinson, senior business development manager for water management, Phoenix Contact USA.

    With the increasing prevalence of high-profile cyberattacks and security breaches, these events may seem unavoidable. The consequences, however, come at a tremendous cost to businesses and consumers. More alarming is that the intent of cyberattacks has gone beyond stealing personal and financial data and now includes extortion, destruction of intellectual property, and damage to critical infrastructure.

    Cybercriminals are becoming more aggressive and sophisticated in their attacks. As noted in one security threat report, exploit kits evolve “to stay one step ahead of security systems, with greater speed, heightened stealth, and novel, shape-shifting abilities.” 

    Protecting critical infrastructure

    In the U.S., the potential for a cyberattack on critical infrastructure is a growing concern. In the U.S., the Obama administration issued Presidential Policy Directive (PPD)-21 – Critical Infrastructure Security and Resilience. The directive states, “The nation’s critical infrastructure provides the essential services that underpin American society. Critical infrastructure must be secure and able to withstand and rapidly recover from all hazards.” Those hazards include cyberthreats. Presidential Executive Order 13636 – Improving Critical Infrastructure Cybersecurity was released in conjunction with PPD-21 to specifically deal with the cyberthreat to critical infrastructure. Per the executive order, “The cyberthreat to critical infrastructure continues to grow and represents one of the most serious national security challenges we must confront. The national and economic security of the United States depends on the reliable functioning of the Nation’s critical infrastructure in the face of such threats.”

    OT security

    A key component in protecting critical infrastructure from cyberattack is protecting the automated systems used to monitor and control critical processes. Systems that control water and wastewater processes are known by many names. Industrial control systems, supervisory control and data acquisition, distributed control systems, and industrial automation and control systems (IACSs) are just a few of the terms that fall under the general category of operational technology (OT). 

    Attacks on OT systems and networks are becoming more common. Although some high-profile attacks on critical infrastructure have been reported, we do not know the full extent, because cyberattacks do not have to be reported unless there is a breach of personal information or financial data.

    Because we do not hear of many attacks on critical infrastructure, some people assume the cyberthreat to OT is not a great concern. We might not know the actual number of attacks, but we do know that malware has been developed specifically to attack critical infrastructure (e.g., Stuxnet and Black Energy). In December 2015, for example, an attack on the Ukrainian power grid left hundreds of thousands without power. These attacks are a powerful reminder that the threat to critical infrastructure cannot be ignored.

    NIST cybersecurity framework

    Executive order 13636 directed the National Institute of Standards and Technology (NIST) to develop a cybersecurity framework to reduce risk to critical infrastructure. The intent of the framework was to provide critical infrastructure owners and operators a flexible and repeatable approach to meeting baseline cybersecurity measures and controls. In February 2014, NIST released its Framework for Improving Critical Infrastructure Cybersecurity Version 1.0. The framework is available at

    The cybersecurity framework (CSF) is a voluntary, risk-based approach for managing cybersecurity risks for critical infrastructure. It references industry standards, guidelines, and best practices known as informative references to help organizations manage cybersecurity risks.

    The water sector does not currently have specific directives for securing OT, so the CSF is a useful resource for identifying relevant resources. The CSF is not meant to replace an existing program, but can be used as the foundation for a new cybersecurity program or to improve an existing program. The framework consists of three parts: the implementation tiers, the framework profile, and the framework core (figure 1). 

    Figure 1. NIST Cybersecurity Framework

    Framework implementation tiers define the organization’s risk management practices by one of four tiers. Tier 1 represents the least amount of risk management, and tier 4 the most. Each organization must determine which tier is appropriate for it, given the organization’s unique goals, feasibility of implementation, and acceptable level of cybersecurity risk.

    The framework profile helps an organization define a road map for moving from a “current” profile that defines current risk management practices, to a “desired” profile that defines the outcomes needed to achieve the desired cybersecurity risk management goals. Comparing the current profile to the desired profile produces a gap analysis that can be used to establish a plan defining actions required to meet organizational goals, and to prioritize activities for cost-effective allocation of resources. 

    The framework core is a set of cybersecurity activities, desired outcomes, and applicable references common across all critical infrastructure sectors. They are segmented into five functions (figure 2). These functions organize basic cybersecurity activities at their highest level. The five functions are identify, protect, detect, respond, and recover.

    Figure 2. The framework core

    Figure 3 shows how a function (identify) is broken down into various categories (asset management for this example). Categories are broken down into subcategories (physical devices and systems inventoried), leading to specific informative references, such as the ISA-62443 standard. Additionally, the specific section of the informative reference associated with the subcategory is provided to clearly identify the content most relevant to that subcategory. 

    The informative references listed by the CSF are not mutually exclusive, but complement one another. One resource is likely to provide more detailed guidance than another on a particular aspect of cybersecurity. As a result, all relevant resources should be considered when developing or updating a security plan.

    ISA-62443 is one of the key standards referenced in the CSF. ISA developed this multipart standard for OT security. The standard provides a flexible framework for developing a comprehensive security plan for critical infrastructure entities such as water and wastewater utilities. 

    Figure 3. Linking cybersecurity function to informative references

    One particularly important section is ANSI/ISA-62443-2-1, Security for Industrial Automation and Control Systems Part 2-1: Establishing an Industrial Automation and Control Systems Security Program, which is aimed at asset owners and operators responsible for establishing and managing a utility’s cybersecurity program. Unlike other security standards that cover only technical considerations for cybersecurity, ISA-62443-2-1 focuses on the critical elements of a security plan relating to policies, procedures, practices, and personnel. It is a valuable resource to management for establishing, implementing, and maintaining a utility-wide security plan.

    The first step in developing an OT security program as defined by ISA-62443-2-1 is risk analysis, starting with the business rationale for cybersecurity. As noted in the standard, “Establishing a business rationale is essential for an organization to maintain management buy-in to an appropriate level of investment for the IACS cybersecurity program.”

    Why a business case?

    A well-defined business case for automation cybersecurity is essential for management buy-in to ensure the long-term allocation of resources needed to develop, implement, and maintain a utility-wide cybersecurity program for the OT controlling critical infrastructure. Without a strong commitment by senior management, utility personnel will find it difficult to prioritize the allocation of resources—especially when faced with resource-intensive challenges such as aging infrastructure.

    The business rationale for cybersecurity is based on the potential impact that a cybersecurity event can have on public health and safety, the environment, business continuity, emergency preparedness, regulatory compliance, and the public’s confidence in the utility. Developing a business rationale for cybersecurity identifies the business reasons for investing in cybersecurity to lower risk and protect the utility’s ability to perform its mission.

    Cybersecurity is not an absolute, but a matter of degree. Because most water/wastewater systems have limited funding and personnel, mitigating all threats is not feasible or practical. By defining a business rationale for OT cybersecurity, executive management can define acceptable levels of risk for the utility, so that utility personnel can better understand the priorities to address in the security plan. By determining the cost-benefit aspects of security measures, the utility will get the maximum results from the money spent. Not having a well-defined security plan results in inefficient use of limited resources and can create a false sense of security.

    When analyzing the business rationale, executives may find economic benefits similar to those of worker safety and health programs. Each year, workplace deaths and injuries cost U.S. businesses tens of billions of dollars. The Occupational Safety and Health Administration reports that employers save $4 to $6 for every $1 invested in an effective safety and health program.

    Similarly, each year security breaches cost businesses billions of dollars in fines, litigation, and lost customers. According to the Ponemon Institute’s 2016 Cost of Data Breach Study, the average cost of a data breach is $4 million, a 29 percent increase since 2013. However, an attack on a critical water or wastewater system could have significant consequences that far exceed the monetary costs. A cybersecurity event that negatively impacts operations could expose a utility to litigation affecting business continuity and its ability to carry out its mission.

    OT security is also fundamental to the creation of a culture of security within the utility, as noted in the American Water Works Association (AWWA) standard ANSI/AWWA G430-14 – Security Practices for Operation and Management. A key directive of the standard is an “explicit and visible commitment of senior leadership to security.” The AWWA G430-14 standard addresses the broad issues of security, and protecting operational technology is a key facet of security. An established business rationale for OT cybersecurity shows that management takes its commitment to security seriously. Cybersecurity must become a fundamental component of the utility’s culture, just like safety.

    Should I worry about a cyberattack?

    The probability of a state-sponsored cyberattack on a utility is most likely extremely low. However, water and wastewater utilities might be viewed as easy targets by radicalized, lone-wolf threat actors. “Security by obscurity” is no longer an option for small and medium utilities that have not considered external threats a concern in the past.

    However, attacks make up only a small part of cyberthreats, as most originate internally. Whether malicious or accidental, the utility’s goal should be to prevent or minimize any type of cybersecurity event that will affect the availability and reliability of a critical system. A comprehensive security plan recognizes and prepares for both intended and unintended cybersecurity events. This will ultimately enhance the utility’s overall security and minimize any negative consequences on business continuity.

    IT’s job?

    Many in the OT world assume that their information technology (IT) department is handling the cybersecurity plan. IT professionals, who are responsible for ensuring the availability, integrity, and confidentiality of business and enterprise networks, are important members of a cross-functional team that develops and implements a utility-wide cybersecurity plan. However, the responsibility for protecting OT systems and networks—and the critical infrastructure they control—from a cybersecurity event lies with those who operate and maintain those networks.

    An established cybersecurity business case will clearly define security roles and responsibilities for all utility personnel, including those involved with emergency preparedness and business continuity.

    Figure 4. High-profile cyberattacks and security breaches are reminders that a comprehensive security plan is needed to protect industrial control systems and the critical infrastructure they control. A well-defined business case for automation cybersecurity will ensure management buy-in and long-term allocation of resources.

    Guidance for developing a business case

    A useful feature of ISA-62443-2-1 is annex A, which provides guidance on developing all elements of the cybersecurity management system as defined in the standard. Annex A includes helpful information for applying the standard and tailoring it to the organization’s specific needs. Although it is not a step-by-step process, it does offer useful guidance in developing each element, including the requirement for a business rationale.

    Per annex A, there are four key components of a business rationale: prioritized business consequences, prioritized threats, estimated annual business impact, and cost of countermeasures.

    Prioritized business consequences: For a water or wastewater utility, there are numerous areas where a cybersecurity event could cause significant negative consequences for operations. Those areas include public health and safety, the environment, business continuity, emergency preparedness, regulatory compliance, and public confidence in the utility to fulfill its mission. It is likely there will be compelling business reasons for ensuring that the consequences of a cybersecurity event—intended or otherwise—are not realized.

    Prioritized threats: As stated previously, it is neither practical nor feasible to fully mitigate all risks. Limited resources demand that the most credible threats be given priority for developing mitigation strategies and allocating resources effectively. Unfortunately, there are many events that can negatively affect operations, from disgruntled employees to radicalized, lone-wolf threat actors, to common technical defects. By prioritizing threats in the business rationale, it will be clear which ones are considered most credible by management and which have the greatest potential impact on business.

    Estimated annual business impact: The list of prioritized business consequences should be evaluated to determine an estimate of the annual business impact, ideally in financial terms. There are costs associated with implementing countermeasures to prevent or minimize a cybersecurity event. Unless there is a much larger cost to the business than the cost of countermeasures, it will be difficult to justify the cost of the countermeasures.

    Cost: The purpose of the business rationale is to justify the anticipated cost of the human effort and technical countermeasures required to manage cyberrisks. The larger the difference between that cost and the estimated annual business impact, the easier it will be to justify allocation of resources. Estimating the cost of technical countermeasures should be straightforward. Estimating the cost of the human effort will be more challenging. Fortunately, ISA-62443-2-1 addresses all aspects of managing cyberrisks, including the most important one: people. The standard defines how to organize for security and provides guidance to help estimate the human effort required to manage cyberrisks.

    First step

    The cyberthreat scenario for critical infrastructure, including water and wastewater systems, is increasing and will become only more challenging in the future. The first step to creating a security plan is to define a business case for OT cybersecurity. By justifying the business rationale, a utility can reduce its cyberrisks, increase its resiliency, and ensure the availability and reliability of water and wastewater systems. ISA-62443-2-1 is a valuable resource for developing a cybersecurity management system that is essential for protecting critical infrastructure.

    About the AuthorDon Dickinson, has more than 35 years of sales, marketing, and product application experience in industrial automation and control systems, involving a wide range of products and technologies in various industry segments. Dickinson is the senior business development manager for water management, Phoenix Contact USA. He is a member of the ISA Water/Wastewater Industry Division and served on the AWWA project advisory committee for development of process control system security guidance for the water sector.

    Connect with DonLinkedIn

    A version of this article also was published at InTech magazine.

    Cybersecurity, Access Management Among Top Health IT Risk Areas | real questions and Pass4sure dumps

    top health IT risk areas

    December 19, 2018 - Business continuity and disaster recovery, cybersecurity, biomedical devices, IT governance, system access management, and system implementation will be the biggest IT risk areas for healthcare organizations in 2019, according to a report from Crowe, a global public accounting, consulting, and technology firm.

    Crowe analyzed nearly 3,000 risk areas across 250 healthcare entities to determine the biggest risk challenges organizations will need to tackle in the coming year. In total, Crowe determined 23 risk areas for 2019. focused specifically on its IT challenges around security.

    Business Continuity and Disaster Recovery

    As health providers rely heavily on IT systems for patient care, data must be accessible at all times. As was seen with several IT outages across the industry this year, the need for business continuity and disaster recovery plans is paramount.

    Dig Deeper

    “To promote continuous availability of systems and the related data, healthcare organizations must have primary and secondary data centers for redundant operations in the event of a disaster or downtime,” the report authors wrote.

    “Each of these primary and alternative processing sites should be ready for use and must have appropriate physical, environmental, and operational controls to promote secure and continued operation when needed,” they added.

    Without these controls, revenue, patient safety, and productivity will be affected.


    Cybersecurity has remained a top boardroom concern in recent years, which will continue into 2019. The authors explained that, for the coming year, providers should concentrate on bolstering controls to minimize risk, including authentication and other access controls, network controls, and encryption.

    Biomedical device and IoT security will also remain a risk focus to ensure patient safety, HIPAA compliance, and network security risk.

    IT Governance

    For larger organizations, IT governance will be an important component around delivering tech services to support IT initiatives with security in mind.

    “IT governance is critical to ensuring that the provision of information services is strategically aligned with the business and that adequate resources are made available to support achievement of technology and business goals,” the authors wrote.

    A solid governance program will need to promote and monitor IT compliance with technology regulations, including HIPAA and the HITECH Act, according to the report.

    Systems Access Management

    As was seen with the recent Office for Civil Rights settlement with Pagosa Springs Medical Center, failing to ensure strong access control policies that revoke employee access after termination can lead to massive fines. Systems access management must be a priority in 2019 and beyond.

    A strong access program will ensure data protection and system availability, while protecting the confidentiality and integrity of data. The authors explained that access should be based on concepts of least privilege and need to know.

    “If systems access processes are poorly designed or incorrectly implemented, ePHI and other sensitive information will be put at risk for inappropriate disclosure or manipulation, potentially resulting in fines and penalties for regulatory noncompliance and damage to the organization’s brand,” the authors wrote.

    “Without strong access management controls, operating systems, and business and clinical applications may be vulnerable to loss or failure due to external or internal manipulation,” they added.

    Systems Implementation

    Adding new technology and platforms, such as a new electronic health record system, can increase an organization’s operational, clinical, financial, and IT risks.

    Organizations need to focus on shoring up security risks, as well as ensuring proper change management, adequate backup and recovery duty segregation and sufficient infrastructure support and optimize EHR implementation. New technology should also be checked to determine proper interfaces with other systems.

    “Lack of preparation to mitigate risks can cost a healthcare organization money and its reputation at a time when it can least afford to lose either,” Sarah Cole, Crowe Healthcare Risk Consulting Leader said in a statement.

    “In a value-based reimbursement environment, every dollar is at risk,” she continued. “If an organization loses that dollar to a compliance problem, it can’t make it up simply by adding a dollar of revenue elsewhere.”

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