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A2010-565 Assess- IBM Tivoli Network Manager IP Edition V3.9 Implementation

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A2010-565 exam Dumps Source : Assess- IBM Tivoli Network Manager IP Edition V3.9 Implementation

Test Code : A2010-565
Test Name : Assess- IBM Tivoli Network Manager IP Edition V3.9 Implementation
Vendor Name : IBM
Q&A : 122 Real Questions

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IBM Assess- IBM Tivoli Network

IBM to Launch "Autonomic" Assault This Week | killexams.com Real Questions and Pass4sure dumps

IBM Tivoli will debut a huge set of recent products at IBM developerWorks live! later this week, giving celebrity billing to an autonomic engine, toolkit, and evaluation device. Many observers see the upcoming bulletins as boosting Tivoli's stature in the areas of crossplatform administration, protection, and autonomic computing vs. industry rivals, in particular HP's OpenView.

different announcements to be made during the adventure consist of a configuration supervisor for computerized teller machines (ATMs), a brand new zSeries efficiency management product free up, extended integration for Tivoli entry supervisor, and upgraded editions of Tivoli's business Console, far flung handle, provider stage advisor, and storage administration choices.

Autonomic Noise

"The huge noise, although, is autonomic. This won't be IBM's first stream into autonomic computing, however might be a continuation. With these bulletins, IBM steps out forward of HP," asserts Rick Sturm, an analyst at enterprise management associates.

"there is nevertheless a lot of skepticism out there about autonomic computing. What americans ought to be mindful, even though, is that autonomic computing is real. It is not just hype; it's different, and it's going to alternate how we run IT," the analyst continues.

"techniques administrators will develop into greater really good, but more productive," he provides. "There can be a real demand for field count number experts -- somebody, as an instance, who is a real guru within the internals of Linux, who can drill down in and directly identify complications that are beyond the scope of a product's management capabilities. Or somebody who truly knows about the interdependencies between pieces of network topology -- who can see issues in dynamic rerouting that could no longer be apparent to the utility."

"Tivoli is taking a really vast approach to autonomic computing across every thing -- hardware, safety, and administration equipment, for example," notes Paul Mason, an analyst at IDC.

Tivoli's Autonomic Trio

the new Autonomic Engine to be launched this week is a part of IBM Tivoli Monitoring. the new engine is designed for inspecting errors, discovering root factors, and starting corrective moves, in response to Steve Wojtowecz, Tivoli's director of method.

About 15 ISVs are working with the engine today. The Autonomic Engine is expected to enter beta this summer, with popular availability in the fall.

ISVs have additionally begun to make use of Tivoli's Autonomic Toolkit -- a product this is obtainable now -- to put in writing purposes for the coming near near engine. Sturm predicts that autonomic computing bulletins will also be made by way of IBM's ISV companions, including third-birthday celebration carriers in the management space.

"These items will be options to Tivoli. Third-birthday celebration carriers have at all times discovered the right way to differentiate their management products. people can be capable of purchase autonomic computing equipment from a number of companies, in its place of just getting every thing from IBM or HP, as an example," he elaborates.

The Tivoli Autonomic assessment device, however, is designed to support clients "examine their readiness for autonomic computing -- what stage they're in," says IDC's Mason. mainly, the device will present certain insights and suggestions in six operational areas. purchasers will also be in a position to get a excessive-level view of the "competencies company price" of autonomic computing.

web page 2: sun and Microsoft Going Autonomic, Too


IBM Watson announces Partnerships To enrich employee protection through Watson IoT | killexams.com Real Questions and Pass4sure dumps

nowadays, IBM Watson is announcing foremost collaborations with a number of business partners to enrich worker defense in hazardous environments. the brand new choices leverage cyber web of issues (IoT) know-how together with IBM’s present Maximo business asset management platform.

The business is working with Garmin fitness, Guardhat, Mitsufuji and SmartCone to make use of advanced facts assortment and synthetic intelligence (AI) applied sciences to power massive advances in monitoring and assessing the protection and health of employees in hazardous surroundings. “It’s within the context of a major center of attention area for us, to enrich worker security the usage of IoT facts and AI,” noted Kareem Yusuf, PhD, regularly occurring manager of IBM Watson IoT.

up to now, the company’s focal point with Maximo has been on management of physical property. “we now have an extended heritage in equipment upkeep and reliability management,” Yusuf observed. “It’s been around three asset courses – industrial equipment, structures and amenities, and motors. The center of attention to date was to power maintenance and work processes around them, for improvements like predictive upkeep.”

With the new partnerships, the identical variety of focus will target the well-being of employees. The Maximo employee Insights platform will acquire facts from the workspace and from the workers themselves to display screen such competencies hazards as heat, peak, temperature, and fuel levels, and to investigate even if workers are uncovered to dangers or dangers. “It allows for our customers to outline work zones and install indicators,” mentioned Yusuf. “they could computer screen what matters and link lower back to our Maximo tool.”

With Garmin, a longtime chief in wearable technology, the partnership enables consumers to gather “near-time” sensor data (gathered and assessed in mere seconds) from workers fitted with Garmin activity trackers. With the Garmin health partner SDK information collection tool embedded within the Maximo employee Insights platform, businesses can have immediate alerts of fitness emergencies or “man-down” situations, and might additionally construct historical analytics in keeping with longer-term biometric information.

Garmin vivosmart 4Image courtesy Garmin

Guardhat, in the meantime, is integrating its smart own shielding gadget (PPE) wearables with the IBM platform. Their KYRA IoT software gathers facts from their IoT instrumented difficult hat, monitoring physical circumstances to discover and warn of surrounding risks, and also presents conversation capabilities with true-time video and audio. The facts and analytical aggregate offers for faraway directional tips and geolocation, in addition to lively monitoring and warning of relocating object risks.

Guardhat - this is no usual hardhatImage courtesy Guardhat

within the third collaboration, IBM Watson will music IoT sensor data from the brand new wearable “shirt,” named hamon, recently launched by way of Mitsufuji. The hamon device, made from conductive silver fibers, directly collects the wearer’s actual information such as heart price and temperature, while also monitoring surrounding environmental conditions, including noise and gas tiers and air temperature. The Maximo worker Insights platform can then analyze the information and deliver indicators and alarms for activities activities corresponding to breaks and job rotations, or for emergency circumstances that may lead to injury or ailment.

hamon - the totally connective AGposs fiber collects biometric records from the wearerImage courtesy Mitsufuji

The SmartCone utility is developed round that business’s IoT-equipped bendy community of region sensors, which will also be fixed or included in to transportable traffic cone configurations. The sensors video display risks in the marked zones, and acquire visible facts from cameras and other sensor information corresponding to temperature and noise. The business’s data assortment and manipulation algorithms integrates with Maximo worker Insights to give ongoing indications of environmental situations, in addition to signals in the experience of an accident or harm.

The SmartCone can be dropped in lots of "skins" to consist of a common safety cone, then positioned anywhere you need it - its modular equipment enables for a multitude of sensors (360 digicam, LED lighting and LIDAR pictured above)photo by way of Mark Holleron

The corporations have foreseen the glaring considerations with the technologies, those involving employee privacy and dignity. “this is in reality an perspective we’ve regarded, and we’ve been working closely with our partners to peer what’s proper of mind,” referred to Yusuf. “And it’s not just the purchasers and employees themselves, but different key stakeholders, such because the union perspective. What we’ve discovered is that if you happen to preserve the focus on security and fitness, the preliminary insight is that the merits outweigh the issues. And in the event you preserve very clear strains about who owns the data, and work together transparently, it’s now not a big difficulty.”

CEO Jason Lee indicates just how portable the SmartCone can bePhoto by way of Mark Holleron

IBM Watson sees greater such alternatives on the horizon. “Our future is more of the same,” Yusuf said. “With IoT and AI, we can power advanced insights tied to operating tactics. we will assist minimize energy consumption, optimize building occupancy – that’s the kind of work we’re focused on, bringing value in the right here and now. And with these new applications, we will support people function more safely.”

Automation is frequently criticized for its potential to eliminate jobs, but it’s additionally been shown to enrich worker protection by way of taking employees out of damage’s approach. today’s announcement presents additional improvements in that regard; with on-the-job monitoring of abilities dangers to fitness and smartly-being, they’re yet another avenue toward decreasing the tens of millions of on-the-job injuries workers undergo every 12 months. As a secondary advantage, they could improve groups’ backside traces, as these accidents cost tens of billions of bucks annually as smartly.

Yusuf sees a final improvement, in highlighting what IoT advances can present. “here's an example of actual AI at work,” he said. “I suppose there’s loads of chatter about AI and its use and usefulness. We’re going to proceed to work on the right way to link it to processes, and to allow people to be more effective, efficient and counseled.”


HCL applied sciences and IBM Collaborate to speed up shoppers’ Hybrid Cloud event | killexams.com Real Questions and Pass4sure dumps

HCL technologies (HCL), a global expertise company, nowadays announced a collaboration with IBM (NYSE: IBM) designed to support boost the hybrid cloud journeys of corporations worldwide.

HCL today announced new re-platforming and refactoring features to allow enterprises to construct and migrate purposes to IBM Cloud private from within the company’s HCL Cloud Native Labs. The capabilities should be orchestrated and accessible from HCL’s Cloud Native Labs in London, new york, and Noida, later this 12 months.

HCL choices consist of cloud strategy planning, utility transformation, cloud-native cultural transformation, proof of thought constructing, and next-era cloud native software development capabilities – all of which might be being extended to include the IBM Cloud choices.

moreover, HCL will present features to support migrate ISV options to IBM Cloud. finally, HCL and IBM plan to collaborate to aid customers in constructing joint options that consist of IBM AI capabilities.

“HCL will provide the crucial services to enable a customer’s cloud native journey protecting portfolio assessment, platform design / construct, applications transformation, software engineering, and platform operations, which makes this collaboration colossal,” mentioned Kalyan Kumar, HCL company vice president and CTO. “The HCL groups will now help valued clientele to bear in mind the artwork of the feasible, and see the place ICP / IBM hybrid cloud can permit their cloud native adventure. The HCL Cloud Native Labs would develop into a single location the place the complete IBM tooling and methodologies come together and present the customer a unified cloud enablement event in line with the total set of IBM capabilities.”

“application & Platform Transformation is a important entry point for companies on their hybrid cloud journey, yet we see that best few commercial enterprise workloads were modernized to this point,” pointed out Denis Kennelly, usual manager for IBM Hybrid Cloud Integration. “Our IBM hybrid cloud solutions mixed with the knowledge HCL will simplify this for customers and accelerate their experience to the cloud enabled via their Cloud Native Labs. we are excited to work with HCL to force genuine transformation for valued clientele global.”

About HCL applied sciences

HCL applied sciences (HCL) is a leading international know-how enterprise that helps world businesses re–think about and transform their organizations via Digital expertise transformation. HCL operates out of 44 international locations and has consolidated revenues of US$ eight.4 billion, for twelve months ended thirty first December, 2018. HCL makes a speciality of proposing an integrated portfolio of functions underlined by using its Mode 1–2–three growth strategy. Mode 1 encompasses the core services within the areas of functions, Infrastructure, BPO and Engineering & R&D features, leveraging DRYiCE™Autonomics to radically change purchasers' business and IT panorama, making them 'lean' and 'agile'. Mode 2 makes a speciality of adventure–centric and outcome–oriented built-in offerings of Digital & Analytics, IoT WoRKS™, Cloud Native features and Cybersecurity & GRC features to force enterprise outcomes and enable commercial enterprise digitalization. Mode 3 method is ecosystem–driven, creating creative IP–partnerships to construct items and structures company. HCL leverages its world community of integrated co-innovation labs and international beginning capabilities to supply holistic multi–provider delivery in key industry verticals together with economic features, Manufacturing, Telecommunications, Media, Publishing, entertainment, Retail & CPG, life Sciences & Healthcare, Oil & gasoline, power & Utilities, go back and forth, Transportation & Logistics and govt. With 132,328 gurus from different nationalities, HCL makes a speciality of growing actual price for valued clientele by means of taking 'Relationships past the Contract'. For greater advice, please visitwww.hcltech.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20190214005768/en/

supply: HCL technologies"> <Property FormalName="PrimaryTwitterHandle" cost="@hcltech

Media Contact:Anne CoyleHCL TechnologiesAnne.Coyle@HCL.com

Copyright business Wire 2019


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Assess- IBM Tivoli Network Manager IP Edition V3.9 Implementation

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Storage Clips: EMC reaches technology deal with AT&T | killexams.com real questions and Pass4sure dumps

SearchStorage.com Editors

Daily compilation of storage news:

EMC reaches technology deal with AT&TEMC Corporation announced a licensing deal with AT&T Knowledge Ventures, the intellectual property unit of AT&T Inc. The agreement allows EMC to market certain IP network management technology developed for AT&T.

Under terms of the agreement, EMC can now market the EMC Smarts software developed specifically for AT&T Project Lightspeed. The EMC Smarts automated analysis and impact assessment software works with Alcatel's 5620 Service Aware Manager (SAM) to manage the network of Alcatel IP routers being used as part of AT&T Project Lightspeed.

Project Lightspeed is AT&T's initiative to expand the fiber-optic network deeper into neighborhoods to deliver AT&T U-verse TV, high-speed Internet access and, eventually, Voice over IP services. AT&T companies expect to reach approximately 18 million households by the first half of 2008 as part of initial deployment, using fiber-to-the-node (FTTN) and fiber-to-the-premises technologies.

In other EMC software news, authentication, credential management and digital signature software maker Arcot Systems, Inc., has announced a technology and channel development relationship with EMC. The alliance will integrate Arcot's universal digital signing solution with the EMC Documentum enterprise content management (ECM) platform.

Silverback, NetApp team on iSCSI accelerationSilverback Systems, Inc., announced it is teaming with the StoreVault division of Network Appliance, Inc., to offer its iSNAP® 2110 dual-port iSCSI host bust adapter (HBA) as an option for the new StoreVault S500 network storage system for the small and medium business (SMB) market. When used in a host computer connected to the StoreVault S500, which NetApp introduced today (see today's lead story on SearchStorage.com), the iSNAP 2110 HBA offloads several tasks that a host connected to the StoreVault S500 would otherwise need to manage, including iSCSI and TCP/IP protocols.

Compellent automates tiered storageCompellent Technologies announced the availability of Storage Center QuickStart ILM, a storage area network that automates tiered storage within the disk drive enclosure. QuickStart ILM mixes high-performance Fibre Channel (FC) drives and lower-cost mid-tier FC drives in its enclosure; data is then automatically classified and migrated to the optimum tier of storage based on usage.

Aptare announces backup managed serviceAptare, Inc., provider of Web-based data protection management software, announced Aptare StorageConsole Managed Services Edition. The software enables resellers and managed service providers to offer customers backup reporting and management for Veritas NetBackup and IBM Tivoli Storage Manager as a managed service. The product will be available to resellers and managed service providers starting July 17, 2006.

Data Storage Corp. gets boost from Exanet and AsigraNAS maker Exanet and backup software maker Asigra announced that offsite data vaulting service bureau Data Storage Corp. has selected Asigra Televaulting offsite backup software and Exanet's ExaStore clustered NAS products as the basis for an infrastructure upgrade to its services. The new deployment will take place at DSC's data center in the New York area and at its southeast U.S. data center, with data mirrored between the sites over a WAN using Exanet's mirroring product.

Bocada refreshes pricing modelData protection management software maker Bocada, Inc., announced the launch of Bocada NOW, a new pricing program meant to drive sales of Bocada Enterprise software in the midmarket. The program includes one, two or three-year subscription pricing and a simplified cost-per-client licensing model. The program also includes a standard, 30-day acceptance clause. Bocada NOW is available immediately for purchasers of Bocada Enterprise 4; subscription pricing begins at $7,500 per year for the application and first 500 licensed units, including maintenance and support. Implementation, training and custom services work is provided by Bocada Customer Services and is quoted separately.

EqualLogic customer readies DR for hurricane seasonLifeLink Foundation, based in Tampa, Fla., is dedicated to the recovery and transplantation of organs and tissue. The non-profit, community service organization has multiple divisions, including organ procurement organizations in Florida, Georgia, Puerto Rico and the U.S. Virgin Islands, all of which are in hurricane territory. To prepare for the 2006 hurricane season, LifeLink implemented a DR plan based on converting all servers to VMWare ESX server and EqualLogic iSCSI arrays, according to an EqualLogic announcement.

The first EqualLogic array that LifeLink purchased came in February 2005 and was installed at LifeLink's headquarters. The second array was purchased in June 2005 and was implemented at LifeLink's tissue bank, 15 miles inland, which currently serves as LifeLink's disaster recovery site. Lifelink recently bought its third EqualLogic array at the end of April; the foundation is in the process of deploying it at its Georgia site, which will eventually become the organization's main disaster recovery location.

McData protects Poland's largest retail bankPKO Bank Polski, the largest commercial bank in Poland, has purchased McData's 10000 Directors (i10Ks) and 4700 Fabric Switches, according to an announcement by McData.

According to Andrzej Krzesniak, director of computing centre at PKO BP. "While we initially considered Brocade's Silkworm 48000, after evaluating the McData solutions, we chose to replace our Brocade switches with an additional order for 10 FICON-enabled 4700 Fabric Switches."

Nexsan announces iSCSI connectivityNexsan Technologies announced the availability of iSCSI versions of several members of its line of RAID storage products, including its SATABeast and SATABoy.

Spare Backup selects Raptor Networks for upgradeNewport International Group's Spare Backup subsidiary has selected Raptor Network's newly launched Ovi-Raptor edge switches to upgrade its service delivery network. Spare Backup is an automated online backup service specifically designed for small business and home office users.

Vitesse announces SAS RAID-on-ChipVitesse Semiconductor Corporation unveiled the VSC7250 and VSC7251, a RAID-on-chip component for Serial Attached SCSI (SAS) storage. The product also includes RAID-on-demand, which allows system vendors to use a single system design to meet various data protection requirements on a "pay-as-you-need" basis.


79 Job Openings in Rockville Area | killexams.com real questions and Pass4sure dumps

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Account Executive, AerospaceAccess Intelligence in Rockville, MD, USA - 8 days agoAccount Executive, Via Satellite. The Aerospace group of Access Intelligence is searching for an Account Executive. This person will be responsible for advertising and event sales within a ...

Senior Account ExecutiveAINS in Gaithersburg, MD, USA - 6 days agoSenior Account Executive ?Job DescriptionPosition Title: Senior Account Executive (AE) – Vertical Solution FocusDepartment: Sales & MarketingReports To: Vice President, Product Management Services ...

Account ManagerAINS in Gaithersburg, MD, USA - 6 days ago... Executive roles, advancement and increased responsibility in past positionsMust be able to demonstrate a "rolodex" of multiple mid-level to "C" level executives in specific government ...

Administrative AssistantCRS Group in Rockville, MD, USA - 2 days agoScheduling meetings, ensuring demos are up and running, up stocking food/drinks, work with team to update demo rooms, maintain inventory for product loans, POC for executive briefing center and ...

Administrative AssistantPremier Systems in Rockville, MD, USA - 4 days ago... for executive briefing center & confirm attendees for meetings etc. * Event coordination and management â€" point of contact and organization for events and tradeshows as needed – manage ...

Senior Enterprise Solutions SpecialistApertus Partners in Rockville, MD, USA - 3 days agoStandardize internal/external communication plan, including executive summaries * Develop and manage communication process between Enterprise Account Services and key company divisions including Ad ...

Sales Management TraineeOneMain in Gaithersburg, MD, USA - 8 days ago... account executive); or o Management/Supervisory - in a sales/service industry AND • Excellent verbal and written communication skills • Ability to thrive in a fast-paced environment • ...

Senior Enterprise Solutions ManagerConfidential Company in Rockville, MD, USA - 3 days ago... executive summariesDevelop and manage communication process between Enterprise Account Services and key company divisions including Ad Ops, Optimizations, Bangalore Account Services and Bangalore ...

Data & Financial Analyst, Exp. w/SQL & SAS Req., Healthcare a PlusMid-Atlantic Permanente Medical Group in Rockville, MD, USA - 7 days agoActs as an advisor or thought partner to a senior executive by structuring undefined issues for resolution, researching issues, and summarizing information, working with relevant stakeholders to ...

Project Manager - Tumor RegistryMid-Atlantic Permanente Medical Group in Rockville, MD, USA - 7 days agoPlan and schedule project timelines and milestones using appropriate tools for senior executives and other key clients to facilitate sharing of project outcomes and best practices. * Track project ...

Financial & Data Analyst, Exp. w/SQL & SAS Req., Healthcare a PlusMid-Atlantic Permanente Medical Group in Rockville, MD, USA - 7 days agoActs as an advisor or thought partner to a senior executive by structuring undefined issues for resolution, researching issues, and summarizing information, working with relevant stakeholders to ...

Data AnalystMb Staffing Services, LLC in Rockville, MD, USA - 8 days agoActs as an advisor or thought partner to a senior executive by structuring undefined issues for resolution, researching issues, and summarizing information, working with relevant stakeholders to ...

Logistics ClerkOfficeTeam in Rockville, MD, USA - yesterdayWe offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more ...

Director 1 - Facilities OperationsSodexo in Gaithersburg, MD, USA - 7 days agoIf you're a Hard FM expert who wants to work closely with Clients and C-Suite Executives, let's talk! Connect with this recruiter on LinkedIn or Twitter . Visit our Network with Us page and sign up ...

Director 2 - Facilities OperationsSodexo in Gaithersburg, MD, USA - 7 days agoIf you're a Hard FM expert who wants to work closely with Clients and C-Suite Executives, let's talk! Connect with this recruiter on LinkedIn or Twitter . Visit our Network with Us page and sign up ...

User Interface DeveloperBlended Ventures Inc. in Rockville, MD, USA - yesterdayExperience working with client executives, project managers, business analysts and other stakeholders in various stages of the project lifecycle. Personality Traits Desired * Team player – ability ...

IBM Tivoli Identity Manager (Subject Matter Expert)OmniLink Corporation in Rockville, MD, USA - 10 days agoOur mission is to focus on the business objectives of our customers and adapt our quality solutions to deliver IT value for their organization. We hold our employees in high regard while providing a ...

Windows Server 2012 Admin (2 openings)OmniLink Corporation in Rockville, MD, USA - 10 days agoOur mission is to focus on the business objectives of our customers and adapt our quality solutions to deliver IT value for their organization. We hold our employees in high regard while providing a ...

Configuration Management EngineerBlended Ventures Inc. in Rockville, MD, USA - 9 days agoBachelor's in Computer Science or other IT related degree Blended Ventures, Inc. Benefits Package * CareFirst PPO Health Plan (includes medical, dental, and vision) * Blended Ventures, Inc. will ...

Server Maintenance EngineerMISource, Inc in Gaithersburg, MD, USA - 6 days agoThey deliver third party multi-vendor maintenance for most major IT OEMs like IBM, HP, Sun Microsystems, Dell, and Cisco Systems. In addition, they support a wide variety of storage products made by ...

Senior Enterprise Solutions SpecialistApertus Partners in Rockville, MD, USA - 3 days agoEnsure key information is communicated to the Enterprise team as it relates to client facing materials, best practices and new processes; engaging team to collaborate and provide input into new ...

Administrative AssistantCRS Group in Rockville, MD, USA - 2 days ago... it comes back, manage receipt process, and manage our tracking database * Develop Sales Presentation Content * Create one-slide summary of customer use cases our products - for use in external ...

Senior Enterprise Solutions ManagerConfidential Company in Rockville, MD, USA - 3 days ago... it relates to client facing materials, best practices and new processes; engaging team to collaborate and provide input into new solutions and strategiesIdentify opportunities and increase ...

Sales AssistantXome in Rockville, MD, USA - 9 days agoWork with the administrator/contact person to schedule return visits to offices where itstrategically makes sense to do so, to obtain new sales revenue opportunities and upgrades and to obtain ...

Senior Software Engineer/Tech LeadOpen Systems Technologies - TN in Rockville, MD, USA - 7 days agoFunction independently, receiving directional guidance from work team, manager and/or ITleadership or business leadership * Ability to self-direct, plan and execute

Receptionist/Administrative AssistantWeinberg & Company, P.C. in Rockville, MD, USA - 9 days agoFull-time, including some evenings and weekends, during tax season (February through April) and part-time May through January. Compensation is dependent upon experience. To apply · Please attach and ...

Mathematics-Part-Time Faculty (collegewide)Montgomery College in - 2 days agoMontgomery College accepts applications for Adjunct/Part-time Faculty on a continuous basis. Applications may be reviewed periodically based on the student enrollment needs.*** * The listing of a ...

Installation LeaderHallmark in ROCKVILLE, MD, USA - 2 days agoJob Description The Installation Supervisor (Leader) is a part-time position which requires a professional candidate with strong supervisory, leadership, and organizational skills with a commitment ...

Executive Assistant IStreffco Consultants, Inc. in Rockville, MD, USA - 8 days agoExecutive Assistant I Job ID: Shantel Industry: Healthcare Location: Rockville, MD Duration: 1 year (12 Months) Pay Rate Range: Depends on Experience (W-2 all-inclusive rate) Description: Supports ...

Executive Coordinator, Mid-Atlantic and Central Appalachian DivisionThe Nature Conservancy in Bethesda, MD, USA - 7 days agoThe Executive Coordinator provides strategic and operational support to the Mid-Atlantic/Central Apps Division Director.? ESSENTIAL FUNCTIONS. The ExecutiveCoordinator is a thought partner and ...

Account ExecutiveFast growing SAAS software company in Bethesda, MD, USA - 7 days agoThe Account Executive is responsible for executing the sales process resulting in new business bookings with clients located across the U.S; meet and exceed goals and expectations as assigned. Our ...

Account Sales ExecutivesSenText Solutions in Takoma Park, MD, USA - 2 days agoJob Description Become Part of One of The Most Exciting, Fast Growing Industries! SenText Solutions provides a SMS / Text Message Marketing service that enables local merchants the ability to capture ...

Outside Sales RepresentativeQCentric Consultants in Bethesda, MD, USA - yesterdayOur university training program develops our consultants to be trusted advisers to C-level executives through intensive training/mentorship in Business Development, Consultative selling, Account ...

Executive Sous ChefFox Restaurant Concepts in Bethesda, MD, USA - 6 days agoEXECUTIVE SOUS CHEF OPPORTUNITY THIS ISN'T JUST A RESTAURANT. IT'S A WAY OF LIFE Working at True Food Kitchen as an Executive Sous Chef is unlike anything else you've experienced before ...

Human Resources Director - Saks Fifth AvenueSaks Fifth Avenue in Chevy Chase, MD, USA - 7 days ago... executive talent withinthe region. • Oversees the recruitment of top sellers and thedevelopment of internal Million Dollar Books in order to achieve year-over-yeargrowth of Million Dollar Books ...

In-House Clinical Research Associate ( In-House CRA ) - Clinical ResearchTechnical Resources International in Bethesda, MD, USA - 5 days agoRequirements include Bachelor's degree in life sciences or other health-related field; 2 years of experience in the clinical research arena; and proficiency with Microsoft Office. Essential Duties ...

Workday Financials System Implementation ConsultantWashington Frank in Bethesda, MD, USA - yesterdayAble to establish data tables, structures, files, interface requirements and data integrity protocols for ongoing administration * Write, maintain and support a variety of reports or queries ...

Enterprise Software Consultant - MobilePegasystems, Inc. in Bethesda, MD, USA - 7 days agoPartner with both the client and the business teams to develop high quality deliverables across all phases of a project, from participating in the requirements, design and build phases; delivering ...

Skilled LaborsCLC in Bethesda, MD, USA - 2 days agoIf you can not handle these requirements please don't respond. MUST BE DRUG FREE! WE DRUG TEST FOR THIS POSITION Able to Lift 50- 60 lbs consistently all day Looking for hard working people that have ...

Business Intelligence Developer-MS BI-Bethesda,MD- $110k-$120k+Nigel Frank International US in Bethesda, MD, USA - 8 days agoResponsibilities: + Implement and support a MS based enterprise data warehouse + Work with the business to define reporting and dashboard requirements + Identify optimization opportunities in the end ...

Sr. Network AdministratorBytebrook Systems in Bethesda, MD, USA - 10 days agoTCP/IP, subnetting, Cisco CLI commands, OSI Model, ACLs, Firewall Rules, fiber and UTP cabling, and KVM cabling.  Ability to create network designs, assess network requirements, and provide ...

Graphic DesignerThe Creative Group in Bethesda, MD, USA - yesterdayREQUIREMENTS - Must have experience designing email templates 3 + years of experience in web design Ability to create attention-grabbing emails Must be able to hand-code HTML and CSS Proficient with ...

Project Manager/Data Architect - IHSTatitlek Corporation in Bethesda, MD, USA - 6 days agoThe PM/DA will facilitate informal communication between team members and for the sharing of requirements, constraints and ideas. This includes formal and informal in-person meetings and reviews ...

Junior Data AnalystColumbia Books & Information Services in Bethesda, MD, USA - 2 days agoResponsibilities - Effectively manages a team of 10+ overseas developers and researchers providing requirements for database maintenance, web development and data publication - Maintains integrity of ...

Private ChefPrivate Chef | Match in Chevy Chase, MD, USA - 9 days agoJob Description Thank you for understanding that we will not be able to reply to you unless you meet all of the requirements listed in this ad. That said, if you do not meet the desired criteria for ...

Certified Phlebotomist / Phlebotomy Technician / Medical AssistantBioReference Laboratories in Silver Spring, MD, USA - 9 days agoEnsures that specimen requirements are met at the time of collection and maintains specimen integrity. Fully understand all of the physician's orders. Check all test requisitions or computer label ...

Human Subjects Protection Specialist - NIH - Bethesda, MDKelly Government Solutions in Bethesda, MD, USA - 6 days agoREQUIREMENTS: The contractor ideally would have: (1) Bachelor's or Master's degree in health sciences, public policy, law or closely related discipline (2) Previous experience in policy ...

Software Development ManagerIT company in Silver Spring, MD, USA - 6 days agoJob Description Software Development Manager - Full Time Opportunity Position Description Will ensure that project deliverables are on time, within budget within the scope, and meet or exceed the ...

Infrastructure Desktop TechnicianTotal Wine & More in Bethesda, MD, USA - 8 days agoIs it important for you be excited and engaged by the work you do? Do you want to work in a company where your great ideas are executed? Is it essential for you to contribute and impact the business

Linux Systems Engineer with DevOpsRCM Technologies, Inc in Silver Spring, MD, USA - 4 days agoInteract with internal customers supporting external customers, corporate and vendor IT staffs to provide world-class production support. Implement System Monitoring to detect performance issues in ...

Staff Action Control Officer (DHA Exp. - Sr. Military Officer) in Silver Spring, MD at General Dynamics Information TechnologyGeneral Dynamics Information Technology in Silver Spring, MD, USA - yesterdayWith approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an ...

Active Directory EngineerMindbank Consulting Group, LLC in White Oak, MD, USA - 6 days agoS. degree in a computer science, information technology, computer related discipline or 5+ years IT work experience in a global information technology infrastructure environment. PREFERRED SKILLS ...

Senior Java DeveloperIT company in Silver Spring, MD, USA - 6 days agoJob Description Senior Java Developer - Full Time Position Description Will provide system analysis and software support services on-site at NWS headquarters. Will analyze, design, develop, test ...

Enterprise Software Consultant - MobilePegasystems, Inc. in Silver Spring, MD, USA - 7 days ago... it to both business & IT stakeholdersDemonstrated ability with Object Oriented Programming languages such as Java, C#, .Net, or C

Java Lead w/ PMPOpen Systems Technologies - TN in Silver Spring, MD, USA - yesterday... IT knowledge -PMP certified required -ITIL cert. a plus

E-Commerce Technology Operations ManagerTotal Wine & More in Bethesda, MD, USA - 2 days agoIs it important for you be excited and engaged by the work you do? Do you want to work in a company where your great ideas are executed? Is it essential for you to contribute and impact the business

Software Development Engineer in TestMSC LLC in Bethesda, MD, USA - 7 days agoThis opportunity is a permanent, full-time position with MSC and it ison-site in Bethesda, Maryland. Duties and Responsibilities: * Work in a newly-established Development Operations (DevOps) group ...

DevOps ArchitectSYSMIND in Chevy Chase, MD, USA - 7 days agoCONFERS with organizational personnel to determine the problem and type of data to be processed and how it will be applied in the cloud.5. ANALYZES problems in terms of systems and programming ...

DEVOPS ArchitectIDC technologies in Chevy Chase, MD, USA - 7 days agoCONFERS with organizational personnel to determine the problem and type of data to be processed and how it will be applied in the cloud.5. ANALYZES problems in terms of systems and programming ...

Group Sales CoordinatorImagination Stage in Bethesda, MD, USA - 7 days agoA theatrical or entertainment background is not a prerequisite, though it is preferred * Ability to be part of a team and a sense of humor are essential! Company Description Recipient of The ...

Account Sales ExecutivesSenText Solutions in Takoma Park, MD, USA - 2 days agoWith nearly 91% of all Americans having their cell phone with them at all times, it has become a common sight to see people everywhere with their heads buried in their cell phones! Text Messaging has ...

Lead Cybersecurity Operations EngineerMITRE in Bethesda, MD, USA - 4 days agoIt's fast, dynamic, critical, and it's extremely challenging. This is a career move involving leadership and individual contributions at the highest level of our U.S. Intelligence Community. MITRE ...

Full Time Dietary AideSunrise Senior Living in Silver Spring, MD, USA - 8 days agoJob Description JOB OVERVIEW "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here ...

Senior AdvisorPreferred Solutions Group in Bethesda, MD, USA - 8 days agoEvaluate Infrastructure Service Branch's current state; plan and implement solutions to address gaps and improve performance related to general operational practices, operation of scientific IT ...

Hourly Operations ManagerArcLight Cinemas/Pacific Theatres in Bethesda, MD, USA - 8 days agoIt is Decurion's policy to consider all qualified applicants for employment without regard to sex, race, color, national origin, ancestry, citizenship status, religious creed, gender, gender ...

Project Manager/Data Architect - IHSTatitlek Corporation in Bethesda, MD, USA - 6 days agoA minimum of seven (7) years of progressively responsible IT experience, with at least five (5) years of experience as an IT Project Manager/Lead managing and supervising an IT data systems technical ...

Tax Accountant ( 2 - 5 Years' Experience), FTHuey & Associates, P.C. in Bethesda, MD, USA - 6 days agoQuickBooks experience What we offer: * Positive culture with high level of integrity * Team environment * Individualized goal planning * Responsive management * Opportunity to grow and advance within ...

Senior Audit Supervisor -Recent Public Accounting Experience Required in Bethesda, MDValintry in - 10 days agoIndustry experience in real estate, construction, manufacturing or HUD audits, consider it a plus * Excellent problem-solving and client relations skills * Skills in supervising and training staff

Project ManagerGlobal Technical Talent in Chevy Chase, MD, USA - 6 days agoExperience working in a matrixed environment * Excellent communication (verbal and written) skills with management, peers and direct reports * Effective delegation skills * BA/BS in Information ...

Biller-Medical Billing ManagerQuadrant, Inc in Silver Spring, MD, USA - yesterdayRight to Hire Medical Billing Manager Silver Spring MUST: 7+years of medical office billing Experience working in a private practice setting EMR-Athena experience a must ICD10 certification OBGYN ...

Linux Systems Engineer with DevOpsRCM Technologies, Inc in Silver Spring, MD, USA - 4 days agoBachelors Degree (Information Technology or related is preferred but not required) or 2+ years relevant and equivalent experience - 5 years experience deploying and supporting monitoring solutions in ...

Call Center ManagerMindbank Consulting Group, LLC in Bethesda, MD, USA - 4 days agoThe successful candidate will have solid experience leading a team of service desk employees, excellent project management, communication, and leadership skills. Position Overview: To lead a team ...

End User Support Program ManagerApex Systems in Bethesda, MD, USA - 4 days agoThe successful candidate will have solid experience leading a team of service desk employees, excellent project management, communication, and leadership skills. Position Overview: To lead a team ...

Active Directory EngineerMindbank Consulting Group, LLC in White Oak, MD, USA - 6 days agoExperience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies. * Expert knowledge in administering Active Directory (AD) and GPO's

VDI ArchitectAgensys Corporation in Bethesda, MD, USA - 3 days agoMust have experience supporting the following: VDI operational support VMware Horizon View (a plus) VMware vSphere 5 or later VMware ThinApp ESX 5 or later VMware Linked and Full Clone technology ...

Junior Data AnalystColumbia Books & Information Services in Bethesda, MD, USA - 2 days agoThe ideal candidate will have experience in database systems and management, as well as Microsoft SQL Server and Microsoft Excel. The position requires exemplary attention to detail, strong ...

Graphic DesignerThe Creative Group in Bethesda, MD, USA - yesterdayREQUIREMENTS - Must have experience designing email templates 3 + years of experience in web design Ability to create attention-grabbing emails Must be able to hand-code HTML and CSS Proficient with ...

Line CookChevy Chase Club in Chevy Chase, MD, USA - 10 days agoDUTIES AND RESPONSIBILITIES -Deliver the Chevy Chase Club experience for guests. -Work with the culinary team to create an exemplary experience for members and their guests. -Follow up with members ...

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Common Services for Borrowers-Legacy (CSB-Legacy) | killexams.com real questions and Pass4sure dumps

Performance Information Table

Fiscal Year Strategic Goal(s) Supported Measurement Area Measurement Grouping Measurement Indicator Baseline Target Actual Results 2004 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Asset and Liability Management Default Aversion -Maintain a Cohort Default Rate (CDR) less than the FFEL program. Baseline is NSLDS computed CDR calculation; CSB's Direct Loan CDR is measured against the FFEL program. Annually, CSB's DL portfolio should have a lower default rate (CDR) than equivalent FFEL rates. The DL Program outperformed FFEL 5.0% to 5.2% in the 2002 Cohort Default Rate overall, as reported 10/2004. 2004 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Increase the % of electronic loan consolidation applications and reduce the "days to consolidate". FY03 = 88% and 31 days, CSB Baseline is 20 days to consolidate all loans per borrower CSB has met or exceeded this measurement each month from Jan to Sep 04. 2004 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Telecommunications facilities (voice and data) provisioned to control abandoned rates and call blockage at the Service Center. Abandoned Rate is 2% and Calls Blocked is .50%. Maintain the Abandon Rate and Call Blockage baseline for CSB. FY04 CSB abandon rate was .26%. Blockage was .91%. Blockage in one of the legacy systems was high for first 3 months of CSB. 2005 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education:Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used as the baseline. 10 11 By FY 2005 end, the recovery rate exceeded its planned improvement rate of 11%. 11.92% was achieved. 2005 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction:Borrower satisfaction. The surveys are being developed validated, and scheduled in 2005. TBD TBD Expect to submit Survey form to OMB for approval in November 2005. 2005 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time:Number of days to consolidate loans.The objective is to maintain a steady state. 20 20 Loans were consolidated in 15.89 days in Jul., 30.52 in Aug, and 39.46 in Sep. 2005 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Load levels Load Levels: Calls blocked at the Service Centers as a percent. The objective is to maintain a steady state. 0.5 0.5 Blockage was .99% in Jul, .01% in Aug, and .00% in Sep. 2005 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels:Telecommunications facilities (voice and data) provisioned to control abandoned rates as a percent.The objective is to maintain a steady state. 2 2 The abandon rate for Jul was 1.24%, Aug was .77%, and .67% in Sep. 2006 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education:Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used for the baseline. 10% 11.5% Recoveries achieved a 12.21% rate exceeding the 11.5 planned improvement. 2006 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Borrower satisfaction. Percent of Respondents rated at least a Satisfied or above for Customer Service. 65% 70% 88% of Respondents rated a Satisfied or above for Customer Service. 2006 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time: Number of days to consolidate loans. The objective is to maintain a steady state. 20 20 Loans were consolidated in 34.43 days in September 2006 due to a surge in volume equal to 10 times the normal volumes. 2006 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Abandoned rate percent reflects the proportion of callers who, after remaining in the route-to-CSR queue for at least 5 seconds, elects to hang-up and abandon their service attempt. Object is steady state. 2% 2% Abandoned rate was .94% in September 2006. 2006 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Service Center blockage occurs when calls routed from the FTS network exceed the inbound trunk capacity at the centers. The result is a caller receives a busy signal. The objective is a steady state. 0.5% 0.5% Blockage rate was .00% in September 2006. 2007 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education: Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used as the baseline. 10% 11.5% Recoveries achieved are 10.40% of the 11.5% improvement as of 6-30-07.Recoveries achieved are 7.0% of the 11.5% improvement as of 3-31-07. Recoveries achieved are 2.95% of the 11.5% improvement as of 12-31-06. 2007 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Borrower satisfaction. Percent of Respondents rated at least a Satisfied or above for Customer Services. 65% 70% 86% of respondents rated a Satisfied or above for Customer Service. 2007 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time: Number of days to consolidate loans. The objective is to maintain a steady state. 20 20 Loans were consolidated in 14.93 days as of 9-30-07 Loans were consolidated in 13.35 days as of 6-30-07. Loans were consolidated in 15.57 days as of 3-31-07. Loans were consolidated in 15.95 days as of 12-31-06. 2007 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Abandoned rate percent reflects the proportion of callers who, after remaining in the route-to-CSR queue for at least 5 seconds, elects to hang-up and abandon their service attempt. Object is steady state. 2% 2% Abandoned rate was .71% as of 9-30-07 Abandoned rate was .39% as of 6-30-07. Abandoned rate was .47% as of 3-31-07. Abandoned rate was .56% as of 12-31-06. 2007 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Service Center blockage occurs when calls routed from the FTS network exceed the inbound trunk capacity at the centers. The result is a caller receives a busy signal. Objective is a steady state. 0.5% 0.5% Blockage rate was .0% as of 9-30-07. Blockage rate was .0% as of 6-30-07. Blockage rate was .0% as of 3-31-07. Blockage rate was .0% as of 12-31-06. 2008 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education: Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used as the baseline. 10% 11.5 Recoveries achieved are 12.01% of the 11.5% improvement as of 7-31-08. 2008 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Borrower satisfaction. Percent of Respondents rated at least a Satisfied or above for Customer Services. 65% 70% Survey launched on Monday, July 14, and is designed to survey 1600 borrowers: 800 in repayment, 400 in an in school or grace status, and 400 in default. Projected close date is August 22, 2008. Results expected by end of October 2008. 2008 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time: Number of days to consolidate loans. The objective is to maintain a steady state. 20 20 Loans consolidated in (TBD) days as of 9-30-08. Loans consolidated in 18.18 days as of 6-30-08. Loans consolidated in 15.74 days as of 3-31-08. Loans consolidated in 15.81 days as of 12-31-07. 2008 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Abandoned rate percent reflects the proportion of callers who, after remaining in the route-to-CSR queue for at least 5 seconds, elects to hang-up and abandon their service attempt. Object is Steady State. 2% 2% Abandoned rate was (TBD)% as of 9-30-08. Abandoned rate was .56% as of 6-30-08. Abandoned rate was .76% as of 3-31-08. Abandoned rate was .68% as of 12-31-07. 2008 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Service Center blockage occurs when calls routed from the FTS network exceed the inbound trunk capacity at the centers. The result is a caller receives a busy signal. Objective is a steady state. 0.5% 0.5% Blockage rate was (TBD)% as of 9-30-08. Blockage rate was .0% as of 6-30-08. Blockage rate was .0% as of 3-31-08. Blockage rate was .0% as of 12-31-07. 2009 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education: Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used as the baseline. 10% 11.75% Results will be entered when available in October 2009. 2009 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Borrower satisfaction. Percent of Respondents rated at least a Satisfied or above for Customer Services. 65% 70% Results will be entered when available in October 2009. 2009 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time: Number of days to consolidate loans. The objective is to maintain a steady state. 20 20 Results will be updated when available, after each Quarter's results have been analyzed. 2009 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Abandoned rate percent reflects the proportion of callers who, after remaining in the route-to-CSR queue for at least 5 seconds, elects to hang-up and abandon their service attempt. Object is Steady State. 2% 2% Results will be updated when available, after each Quarter's results have been analyzed. 2009 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Service Center blockage occurs when calls routed from the FTS network exceed the inbound trunk capacity at the centers. The result is a caller receives a busy signal. Objective is a steady state. 0.5% 0.5% Results will be updated when available, after each Quarter's results have been analyzed. 2010 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Mission and Business Results Higher Education Higher Education: Default recovery rate (% of collections divided by the collections portfolio as it existed at the end of the prior year). The FY 2003 rate is used as the baseline. 10% 11.75% Results will be entered when available in October 2010. 2010 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Customer Results Customer Satisfaction Customer Satisfaction: Borrower satisfaction. Percent of Respondents rated at least a Satisfied or above for Customer Services. 65% 70% Results will be entered when available in October 2010. 2010 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Processes and Activities Timeliness Cycle Time: Number of days to consolidate loans. The objective is to maintain a steady state. 20 20 Results will be updated when available, after each Quarter's results have been analyzed. 2010 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Abandoned rate percent reflects the proportion of callers who, after remaining in the route-to-CSR queue for at least 5 seconds, elects to hang-up and abandon their service attempt. Object is Steady State. 2% 2% Results will be updated when available, after each Quarter's results have been analyzed. 2010 Goal 3, Objective 2: Deliver federal student aid to students and parents effectively and efficiently. Technology Response Time Load Levels: Telecommunications facilities: Service Center blockage occurs when calls routed from the FTS network exceed the inbound trunk capacity at the centers. The result is a caller receives a busy signal. Objective is a steady state. 0.5% 0.5% Results will be updated when available, after each Quarter's results have been analyzed.

4. Service Component Reference Model (SRM) Table :

Agency Component Name Agency Component Description FEA SRM Service Type FEA SRM Component Service Component Reused Internal or External Reuse? BY Funding Percentage Component Name UPI Security Architecture Provides management capabilities which conform to all Federal Security requirements and FSA security guidelines Security Management Identification and Authentication Identification and Authentication 018-45-03-00-02-2050-00 Internal 0 FSA CSB Customer Relationship Management Establishes and maintains up-to-date borrower records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Relationship Management Call Center Management [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Establishes and maintains up-to-date borrower records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Relationship Management Customer / Account Management [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Establishes and maintains up-to-date borrower records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Relationship Management Contact and Profile Management [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Establishes and maintains up-to-date borrower records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Relationship Management Partner Relationship Management [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Establishes and maintains up-to-date borrower records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Relationship Management Surveys [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Provides borrowers with interface capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Preferences Alerts and Notifications [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Provides borrowers with interface capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Initiated Assistance Self-Service [Not answered] [Not answered] No Reuse 5 FSA CSB Customer Relationship Management Provides borrowers with interface capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Customer Initiated Assistance Assistance Request [Not answered] [Not answered] No Reuse 5 FSA CSB Document Management Provides a suite of tools dedicated to receipt, storage, conversion and distribution of records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Document Management Document Imaging and OCR [Not answered] [Not answered] No Reuse 5 FSA CSB Document Management Provides a suite of tools dedicated to receipt, storage, conversion and distribution of records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Document Management Library / Storage [Not answered] [Not answered] No Reuse 5 FSA CSB Document Management Provides a suite of tools dedicated to receipt, storage, conversion and distribution of records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Document Management Document Conversion [Not answered] [Not answered] No Reuse 5 FSA CSB Data Management Provides data management capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Data Management Data Exchange [Not answered] [Not answered] No Reuse 5 FSA CSB Data Management Provides data management capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Data Management Data Mart [Not answered] [Not answered] No Reuse 10 FSA CSB Financial Management Provides loan repayment, consolidation and collections capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Financial Management Payment / Settlement [Not answered] [Not answered] No Reuse 10 FSA CSB Financial Management Provides loan repayment, consolidation and collections capabilities to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Financial Management Debt Collection [Not answered] [Not answered] No Reuse 10 FSA CSB Document Management Provides a suite of tools dedicated to receipt, storage, conversion and distribution of records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Routing and Scheduling Inbound Correspondence Management [Not answered] [Not answered] No Reuse 5 FSA CSB Document Management Provides a suite of tools dedicated to receipt, storage, conversion and distribution of records to support the Service Debts, Consolidate Loans and Recovery and Resolution business functions Tracking and Workflow Process Tracking [Not answered] [Not answered] No Reuse 5

5. Technical Reference Model (TRM) Table:

FEA SRM Component FEA TRM Service Area FEA TRM Service Category FEA TRM Service Standard Service Specification Call Center Management Component Framework User Presentation / Interface Wireless / Mobile / Voice Avaya, Write-1, 5.1.2.1 Self-Service Component Framework User Presentation / Interface Wireless / Mobile / Voice Avaya, Write-1, 5.1.2.1 Customer / Account Management Component Framework Security Supporting Security Services McAfee Virusscan Enterprise 8.0i Data Exchange Service Access and Delivery Access Channels Collaboration / Communications FileNet Corporation U.S.A., FileNet/Panagon, 3.6 ESE, SP3 Customer / Account Management Service Platform and Infrastructure Support Platforms Platform Dependent Technologies Hewlett-Packard Company, HP-UX 11.11 Patch B.11.11.0312.4 Identification and Authentication Service Access and Delivery Service Requirements Authentication / Single Sign-on IBM Corporation, Tivoli Access Manager, 5.1.0.13-proxy 5.2 - Idap Customer / Account Management Service Platform and Infrastructure Software Engineering Integrated Development Environment IBM Corporation, WebSphere Studio Application Developer 5.0, 5.1 for Windows Customer / Account Management Service Platform and Infrastructure Support Platforms Independent Platform Microsoft Corporation, Windows NT, 4.0 Customer / Account Management Service Platform and Infrastructure Support Platforms Dependent Platform Microsoft Corporation, Windows 2000 Customer / Account Management Service Platform and Infrastructure Support Platforms Dependent Platform Microsoft Corporation, Windows XP Data Mart Service Platform and Infrastructure Database / Storage Database Oracel Corporation, Oracle RDBMS 9i, Enterprise, 9.2.0.4 Data Exchange Component Framework Security Supporting Security Services RSA Security Incorporated, RSA BSA Libraries, 1.0.0.1 Customer / Account Management Component Framework Business Logic Independent Platform Siebel Systems Incorporated, Java API, 1.4.2 Call Center Management Service Platform and Infrastructure Delivery Servers Application Servers Siebel Systems Incorporated, Siebel 7.5 Customer / Account Management Service Platform and Infrastructure Delivery Servers Application Servers Siebel Systesms Incorporated, Siebel 7.5 Contact and Profile Management Service Platform and Infrastructure Delivery Servers Application Servers Siebel Systems Incorporated, Siebel 7.5 Customer / Account Management Service Platform and Infrastructure Support Platforms Independent Platform Sun Microsystems Incorporated, Java 2 Enterpreise Edition, 1.4.2.03 Customer / Account Management Service Interface and Integration Integration Middleware Sun Microsystems Incorporated, Java Messaging Service, 1.4.2.03 Data Exchange Component Framework Data Management Database Connectivity Sun Microsystems Incorporated, Java Database Connectivity, 1.4.2.03 Customer / Account Management Component Framework Business Logic Independent Platform Sun Microsystems Incorporated, Java Development Kit 1.3 PER eDOCS COTS Customer / Account Management Component Framework Security Supporting Security Services Tripwire Incorporated, Intrusion Detection System, 4.5 Customer / Account Management Service Platform and Infrastructure Database / Storage Storage Symantec Corporation, Veritas NetBackup, 5.1 Data Exchange Service Interface and Integration Integration Middleware IBM Corporation, MQ Series, 5.3 Document Conversion Service Platform and Infrastructure Delivery Servers Application Servers IBM Corporation, Application Server, 5.1 Document Conversion Service Platform and Infrastructure Delivery Servers Web Servers IBM Corporation, HTTP Server (IHS) Server, 1.3.28 Document Conversion Service Interface and Integration Integration Middleware Siebel Systems Incorporated, Enterprise Integration Manager 7.5 Data Exchange Component Framework Data Interchange Data Exchange Microsoft Corporation, Windows 2000 Server, FTP Customer / Account Management Service Platform and Infrastructure Hardware / Infrastructure Network Devices / Standards Microsoft Corporation, Windows 2000 Server, SNMP Customer / Account Management Service Platform and Infrastructure Hardware / Infrastructure Network Devices / Standards Microsoft Corporation, Windows 2000 Server, TCP/IP Data Exchange Service Interface and Integration Interoperability Data Format / Classification Microsoft Corporation, Windows 2000 Server, XML Customer / Account Management Service Platform and Infrastructure Hardware / Infrastructure Network Devices / Standards Open Source June 1999, www.xmirpc.com, ASP Implementation, XML-RPC Data Exchange Component Framework Data Interchange Data Exchange Microsoft, Simple Object Access Protocol, Toolkit 3 Customer / Account Management Component Framework Business Logic Independent Platform Hewlett-Packard, Cobol Partner Relationship Management Service Platform and Infrastructure Delivery Servers Application Servers WebSphere Application SErver 6.0 Surveys Service Access and Delivery Access Channels Web Browser MS IE or Netscape Alerts and Notifications Service Access and Delivery Access Channels Collaboration / Communications iFAR Assistance Request Service Access and Delivery Access Channels Collaboration / Communications Internet Explorer Document Imaging and OCR Component Framework User Presentation / Interface Dynamic Server-Side Display IBM FileNetP8 Inbound Correspondence Management Component Framework User Presentation / Interface Dynamic Server-Side Display Siebel Partner Relationship Management Process Tracking Service Platform and Infrastructure Delivery Servers Application Servers ClickCommerce Incorporated, TDNgine v2.6.8 Payment / Settlement Service Access and Delivery Access Channels Collaboration / Communications ClickCommerce Incorporated, COMM-PRESS 2000 Ver 4.4.2 *m* (005) (master, triple DES) Library / Storage Service Platform and Infrastructure Database / Storage Storage Oracle Corporation, Oracle RDBMS 9i, Enterprise 9.2.05 Debt Collection Service Platform and Infrastructure Database / Storage Storage Oracle Corporation, Oracle RDBMS 9i, Enterprise 9.2.05


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