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9L0-005 Apple Desktop Service Certification

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9L0-005 exam Dumps Source : Apple Desktop Service Certification

Test Code : 9L0-005
Test Name : Apple Desktop Service Certification
Vendor Name : Apple
Q&A : 240 Real Questions

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Apple Loop: New iPhone elements Leak, Apple Fights For 5G Hardware, newest AirPods 2 particulars | killexams.com Real Questions and Pass4sure dumps

Taking a look again at one other week of information and headlines from Cupertino, this week’s Apple Loop includes the demand for more affordable and older iPhones, why Apple is struggling to consist of 5G, the return of TouchID, thought photographs of a folding iPhone, the latest iPad and iPad mini leaks, and why The Rolling Stones are educating a brand new wave of musicians on the iPhone.

Apple Loop is here to remind you of a few of the very many discussions which have happened around Apple over the ultimate seven days (and you may read my weekly digest of Android information here on Forbes).

buyers Turning faraway from expensive iPhones 

Apple’s current technology of handsets are priced at top class degrees and they haven't been well received. while there are other situations, the extensive sweep of marketing more phones at a more robust price has no longer been a a success approach. Apple’s COO Jeff Williams mentioned that the enterprise is aware of considerations across the excessive price of the newest iPhones this week and while he didn’t offer any salve to consumers wallets, the difficulty has now been publicly recounted, stories Killian Bell:

 “It’s whatever we’re very privy to,” Williams referred to throughout a question and answer session at Elon school on February 22. “We do not wish to be an elitist enterprise … We wish to be an egalitarian company, and we’ve received a lot of work occurring in setting up markets.”

Of course Apple’s newest handsets are the expensive ones, buyers produce other alternate options and the proportion of those handsets is growing to be. That’s mirrored within the information that analysts are elevating their unit sales expectations for the 2d quarter, but most effective on the power of extra earnings of the older and cheaper iPhones:

whereas this is decent news in regards to better than projected income, the breakdown of which contraptions are universal with customers is going to make for uncomfortable analyzing. the new iPhone XS, XS Max, and XR handsets are expected to be shunned for the older and more affordable fashions - specifically the iPhone 7 and iPhone eight families.

…That’s going to lessen Apple’s usual promoting cost per handset, and limit the use of ‘gee-whizz’ technologies corresponding to FaceID which are not existing on the older fashions. And while iOS does offer support to older devices, there’s nothing the application can do to duplicate more moderen know-how that can pull the platform forwards and in shape as much as the latest offerings from Android-focused producers

more on these numbers here.

re:shop store assistants as Apple launches iPhone XS, iPhone XS Max, and iPhone XR revenue in Russia. Anton Novoderezhkin/TASS (picture by Anton NovoderezhkinTASS via Getty pictures)Getty

Can iPhone reside devoid of 5G?

greater particulars on Apple’s new handsets for 2019 - the presumptively named iPhone 11 family - are popping out, and the sluggish pace of adoption of inventive technology continues. whereas the Android world pushes forward with genuine 5G, the iPhone’s stream to 5G isn't occurring in 2019, and may no longer even be ready for 2020. Forbes’ Gordon Kelly experiences on the findings of Barclays’ latest research note:

…Barclays explains that the modem design for 2020 iPhones "must be set now," and Intel’s race to ship its first 5G smartphone modem in late 2019 "doesn't work with Apple's timeline.

Compounding this is Apple’s legal fight with Qualcomm. The chip significant is the glaring option and its 5G modems are commercially ready. regrettably, both companies are engaged in a ferocious felony combat and Barclays states that time “seems to be operating out" for Apple to patch up transformations with Qualcomm to plug its Intel-fashioned gap.

It also seems Apple has exhausted all option avenues.

greater right here on Forbes.

TouchID Set For A Laser-Like Return

Apple is also engaged on new monitor know-how that might see the return of TouchID alongside FaceID in future iPhones. A patent published this week describes the use of vertical cavity floor emitting lasers (VCSELs) to examine deformations on a display, such because the power from a finger. Gordon Kelly reviews:

its integration into Apple’s work on in-screen touch identification seems a far better fit. here is know-how which has numerous breadcrumb trails over the last year and ties in with Apple’s ambition of iPhones replacing passport and identification files, something which might benefit credibility from the brought protection dual biometrics bring.

With Samsung’s Galaxy S10 about to hit the market with the area’s first Ultrasonic in-reveal fingerprint reader (massively fantastic technology which creates 3D models of fingertips from acoustic vibration), the pressure is also mounting right here to reply.

more right here on Forbes.

Will Apple’s Foldable mobile appear to be This?

Even further forward, what's Apple planning on doing with the folding reveal meme that it flooding the luxurious smartphone market at MWC this week? while the reply can be as simple as ‘income from patents’,  what would a folding iPhone seem like? Gordon Kelly looks at the newest concept design constructed around the newest leaks and published patent applications:

prior this week Apple published patents covering its plans for creating a folding iPhone. The illustrations show display orientation, hinge design and structural integrity, and now Dutch industrial fashion designer Roy Gilsing has fleshed them out.

Working with Foldable news, Gilsing has confirmed how the utility of Apple’s design aesthetic on this form factor has the skills to create a really transformative device. Most first rate for many with be the desktop-trend keyboard integration, some thing which is comparable to Nokia’s ordinary Communicator range which had a loyal following for over 10 years.

greater discussion on the iPhone X Fold here.

Folding iPhone thought (photo www.foldable.news)Folding iPhone idea (image www.foldable.news)

extra iPad And iPad Mini particulars

although no longer yet tested, Apple is expected to be keeping a press adventure by means of the conclusion of March. There are loads of angles it may take - last 12 months concentrated on training - and Tim cook dinner will doubtless are looking to push closely on application and functions. however there are more signals that new iPads and iPad Minis are capable for launch, and the conclusion of March is traditionally the time that Apple announces new drugs. Rik Henderson studies:

both the Apple iPad and iPad mini 5 have popped up on a certification doc posted on the Bureau of Indian requirements (BIS) web site.

It lists two mannequin numbers, A2124 and A2133, concept to confer with the new instruments. Their appearance at this stage suggests unencumber has been accredited in India and they're certainly quickly to be launched. The list, spotted by using MySmartPrice, follows identical certification particulars seen on the Eurasian financial fee (EEC) web site at the end of January. The actual same mannequin numbers seemed there too.

greater at Pocket Lint.

AirPods able to be replaced

if you have a brand new product rumored to be ready, you deserve to come to a decision if it is going to sit alongside an old product, or substitute the previous megastar. within the case of Apple’s in-ear headphones, it feels like the latter will be the case. BGR’s Chris Smith:

…a fresh file offers us an actual launch date for AirPods 2, and that’s March twenty ninth, the first Friday that might observe Apple’s rumored keynote… A source popular with Apple plans have instructed Spanish-launguage blog AppleSfera that the primary-gen AirPods will attain conclusion of life on March 28th

And if the primary generation AirPods are reaching end of life on March twenty eighth, then the 2d generation AirPods deserve to be ready to go on March 29th.

and at last…

turns out that a lot of people gaining knowledge of to play guitar are biasing towards The Rolling Stones. Fender Play is a smartphone-primarily based researching app for budding guitarists and bassists (with a touch of ukulele as well) from the long-lasting company. As a number of new songs are rolled out into the app, I had an opportunity to ask the team concerning the tune decisions via the users.

“(i will be able to’t Get No) delight” by using The Rolling Stones is the most standard music to be taught on Fender Play, and  The Rolling Stones are the most-customary band amongst our users.

greater on the Fender Play web page.

Apple Loop brings you seven days worth of highlights every weekend here on Forbes. Don’t overlook to observe me so you don’t omit any insurance in the future. final week’s Apple Loop can also be examine right here, or this week’s edition of Loop’s sister column, Android Circuit, is also available on Forbes.


TenPlus methods Anniversary celebration: The Triangle’s most relied on Apple premium service provider Celebrates 27 Years in NC | killexams.com Real Questions and Pass4sure dumps

RALEIGH, N.C., March 1, 2019 (SEND2PRESS NEWSWIRE) — this is no April idiot’s joke! On April 1, 2019 TenPlus methods is celebrating 27 years in business at 500 Uwharrie Ct., Raleigh, North Carolina as the Triangle’s most relied on, locally owned, Apple value introduced Reseller and Apple top class service company. To rejoice, they invite you to talk over with their newly renovated showroom.

TenPlus Systems North CarolinaTenPlus has been open to the public within the same region for all these years, nevertheless it become time for an upgrade. They had been capable of circulate next door while the complete workplace changed into gutted and fully made over and comprehensive just in time for this anniversary adventure. buyers that have considered it already have raved about how amazing it looks.

April 1 through 6, they're going to offer corporate worker pricing to all and sundry! moreover, there will be a time table of FREE workshops happening all week. check their website https://www.tenplus.com/anniversary for the time table. There will be light refreshments all week and further pursuits on Saturday together with enjoyment from their neighbor Harry’s Guitar store.

whereas there, make sure to register for the free RAFFLE for a chance to win a MacBook Air, HomePod, Apple tv, Beats Headphones and different constructive prizes. You do not need to be existing to win, however you do have to come through to register.

With its new facilities, TenPlus programs will continue to serve the Triangle with proficient advantage, essentially the most effortless searching and fix event, and aggressive pricing on Apple products and add-ons. even if you need your iPhone repaired, your historic Mac tuned up or the latest Apple or Lenovo laptop, TenPlus is your relied on resource.

Make your plans now to come back by means of and take skills of all it is occurring between Monday, April 1 via Friday, April 5 from eight:30 a.m. to six p.m., and Saturday, April 6, 10 a.m. to 3 p.m.

Workshop Lineup (visit the website for details):

What do you MEEM? – be taught in regards to the exciting new MEEM Cable. Don’t lose your reminiscences – back up your very own information to the MEEM cable on every occasion you charge – no cloud, fundamental, relaxed, – 100% seen to you and under your manage.

Managing photos for your iPhone/iPad – Taking, storing and sharing photos can also be complicated. there are such a lot of alternatives, but how do you make sure your photos are secure and straightforward to locate? gain knowledge of the bits and bobs of photos in your iOS equipment.

Managing photographs for your Mac – photographs comes with every Mac and gives potent, easy-to-use enhancing equipment along with image organization and sharing elements. learn how to make use of pictures to ideal your photos, and don’t be afraid to explore all the equipment — in case you don’t like a change you made, which you could go returned to the usual picture any time.

Small company on your Mac – CRM – “client Relationship administration” is essential to managing your communications, projects, contacts, appointments and opportunities. learn about Daylite from MarketCircle and how this device lets you manipulate and grow your business.

Don’t Get Hooked! – picking Phishing Emails – The hackers have become more and more sophisticated and daring. now not is your email just a conduit for viruses and malware, however the leading threat from email is very own phishing attacks. gain knowledge of what phishing is and the way to establish a dangerous electronic mail.

RECAP – TenPlus methods is celebrating 27 years in business on the equal area; 500 Uwharrie Ct., Raleigh, NC – (919) 832-5799:

  • The get together will ensue April 1, 2019 via April 6, 2019
  • Free workshops week lengthy see http://www.tenplus.com/anniversary for details
  • a bet drawing for an Apple MacBook Air, Apple television, Beats Headphones and different prizes.
  • About TenPlus systems:

    With 27 years’ adventure assembly pass-platform business and private expertise wants, TenPlus methods is proud to be the location’s most effective in the community owned Apple cost delivered Reseller and Apple top rate service company. They provider all, and sell most, Apple products. TenPlus programs is additionally a Lenovo authorized PCG accomplice and reseller of the “believe” line of items. Their team holds certifications from the top expertise names together with Apple, Microsoft, Lenovo, Adobe, Grandstream, and greater.

    Go to https://www.tenplus.com/anniversary or name (919) 832-5799 for greater tips.

    information source: TenPlus systems


    Apple's services focus Makes experience, however do not Ignore Hardware | killexams.com Real Questions and Pass4sure dumps

    a great deal has been noted about Apple's (NASDAQ:AAPL) apparent doubling down on its capabilities business, which contains everything from the cuts that it collects from App keep earnings to its streaming track offering known as Apple track. because the business's core iPhone franchise slows, its capabilities company has confirmed itself to be a beacon of hope for Apple buyers. indeed, remaining quarter, Apple said that youngsters its iPhone earnings turned into down 15% 12 months over yr, its services enterprise grew by way of 19.1%. 

    The narrative that Apple is shifting its focal point to functions became additional bolstered via a fresh Wall highway Journal (subscription required) record claiming that it "is shaking up management and reordering priorities throughout its features, artificial intelligence, hardware and retail divisions as it works to cut back the business's reliance on iPhone earnings."

    Two individuals using iPhones for augmented reality applications.

    photograph source: Apple.

    regardless of all of this, investors nevertheless mustn't lose sight of the proven fact that, for Apple, hardware earnings -- now not features -- will nonetheless doubtless represent the majority of the enterprise's salary, profits, and eventually market price for the foreseeable future. right here's why.

    A ideal-case state of affairs for functions

    Let's suppose that Apple song ultimately becomes as a hit as Spotify and the enterprise's upcoming video-streaming carrier becomes Netflix's equal. Let's also believe that Apple Pay is someday as successful as PayPal. 

    Spotify's latest market capitalization is a bit beneath $27 billion, Netflix is price an eye fixed-popping $158 billion, and PayPal's market value is $111 billion. Summing up these values yields $296 billion. 

    whereas that figure actually is incredible, it's additionally essential to place it into context: Apple's market capitalization dropped by using roughly that volume from its fresh peak thanks to weaker-than-expected iPhone sales in China.

    On desirable of that, keep in mind that it be via no capability a surefire be sure that Apple music, Apple Pay, and the enterprise's upcoming video-streaming carrier will all be as a success as their stand-by myself peers. What this ability is that it be greater probably that Apple's opponents to those features, in aggregate, may not be as beneficial as these stand-on my own players. 

    Some monetary viewpoint

    it be worth noting that during Apple's fiscal 2018, the enterprise generated $265.6 billion in income, of which $37.2 billion -- or about 14% -- got here from functions. 

    Now, Apple recently begun disclosing the gross margin percentages for both its hardware products and its services enterprise. Gross margin, as a reminder, is income less charge of goods sold. ultimate quarter, Apple's hardware gross margin turned into 34.three% of profits (down from 36.1% within the same duration a yr in the past), and its functions gross margin became sixty two.eight%, up from fifty eight.three% a year in the past. 

    Put one more method, seventy eight.7% of the business's complete gross margin greenbacks got here from hardware while the remaining 21.3% came from capabilities. 

    Now, over time, if the enterprise's functions company continues to outpace the leisure of the company (closing quarter, capabilities profits grew 19.1% year over yr as hardware sales dropped 7.2%), the hole between the hardware and features gross margin greenbacks will continue to decrease. besides the fact that children, as a minimum for now, hardware is such an overwhelmingly dominant contributor to the enterprise's complete gross margin dollars that it can be a very long time before they may get even near parity.

    in addition, while Apple's hardware enterprise is at present in a funk thanks to declining iPhone shipments, its ambition just isn't to simply proceed to let these declines turn up -- the business will surely be working to are trying to get its iPhone product line lower back on a increase path. Apple additionally looks to have some first rate stuff within the works on the iPad facet of issues and is working to iterate on extra minor products like its AirPods. 

    Investor takeaway

    Apple is smart to increase its company portfolio to include a big range of capabilities and, if the business does things appropriate, its services company should proceed to pressure strong earnings and income increase. And, yes, I do feel that services will develop into a larger, greater critical part of Apple's business over the future. 

    on the same time, I proceed to trust that the business's hardware agencies will continue to be its biggest sources of each salary and operating income for the foreseeable future. The services company is complementary to that lucrative hardware franchise and, in fact, tons of that segment's success (e.g., the salary that it generates from app purchases) is directly tied to Apple's hardware success.

    Ashraf Eassa has no position in any of the stocks mentioned. The Motley fool owns shares of and recommends Apple, Netflix, and PayPal Holdings. The Motley fool has right here alternate options: long January 2020 $a hundred and fifty calls on Apple and brief January 2020 $one hundred fifty five calls on Apple. The Motley idiot has a disclosure coverage.


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    COMPUTEX iStyle Exhibit Highlights Apple® MFi Certified Products for iPhone, iPad and Apple Watch | killexams.com real questions and Pass4sure dumps

    TAIPEI, Taiwan--(BUSINESS WIRE)--COMPUTEX, the leading global ICT show with a complete supply chain, IoT and startup ecosystems, will feature at its iStylei exhibit a collection of Apple®ii MFi certified products and accessories for those seeking to complement their iPhone®, iPad® or Apple Watch®iii. The iStyle exhibit, along with SmarTEX (featuring IoT and smart applications) and InnoVEX (for innovative startups) returns to COMPUTEX following a successful debut at COMPUTEX 2016.

    COMPUTEX is an ideal venue for the iStyle exhibit, as contracted Taiwan electronics manufacturers are a dominant force in the Apple supply chain. Over 68 percent of Taiwan’s mobile phone shipments valuing more than US$15 billion were iPhone related, according to the Market Intelligence and Consulting Institute (MIC)iv. All iStyle exhibitors will showcase MFi certified products, meaning they have been specifically designed and certified for use with the iPod, iPhone, iPad and Apple Watch, ensuring quality and compatibility.

    “iPhone, iPad and Apple Watch are central to many lives for information, entertainment, and connection to others. They are also important in global economies, from development to consumers,” said Walter Yeh, president and CEO of COMPUTEX organizer TAITRA. “The iStyle exhibit reflects how these revolutionary devices have become a way of life. In combination with our SmarTEX IoT, InnoVEX startup, and Gaming & VR exhibits, iStyle showcases the technologies shaping our lives today and in the future.”

    Market research firm Technavio forecasts the global accessories and peripherals market for smartphones and tablets will grow at a compound annual growth rate (CAGR) of 5.8 percent from 2016 to 2020.v That is good news for iStyle exhibitors at COMPUTEX 2017 such as Aukey International, Consonance Technology, Gopod Group, Shenzhen Geshem Technology, and Simya Electronics Technology.

    iStyle will be in Taipei Nangang Exhibition Center Hall 1.

    For more information and updates:

    COMPUTEX website: http://www.computextaipei.com.twCOMPUTEX Facebook: https://www.facebook.com/COMPUTEX.TAITRA/

    About COMPUTEX TAIPEI (also called COMPUTEX):

    Established in 1981, COMPUTEX TAIPEI is the leading global ICT and IoT show with a complete supply chain and ecosystems. Co-organized by the Taiwan External Trade Development Council (TAITRA) and Taipei Computer Association (TCA), COMPUTEX, based upon Taiwan’s complete ICT clusters, covers the whole spectrum of the ICT industry, from established brands to startups and from ICT supply chain to IoT ecosystems. With strong R&D and manufacturing capabilities and IPR protection, Taiwan is a strategic destination for foreign companies and investors looking for partners in global technology ecosystems. Follow COMPUTEX on its website at www.computextaipei.com.tw and on Twitter @computex_taipei using the hashtag #COMPUTEX.

    About TAITRA:

    Founded in 1970 to help promote foreign trade, the Taiwan External Trade Development Council (TAITRA) is the foremost non-profit trade promotion organization in Taiwan. Jointly sponsored by the government, industry associations, and several commercial organizations, TAITRA assists Taiwan businesses and manufacturers with reinforcing their international competitiveness and in coping with the challenges they face in foreign markets.

    TAITRA boasts a well-coordinated trade promotion and information network of over 1,200 trained specialists stationed throughout its Taipei headquarters, four local branch offices in Hsinchu, Taichung, Tainan and Kaohsiung, and 60 overseas branch offices worldwide. Together with its sister organizations, Taiwan Trade Center (TTC) and Taipei World Trade Center (TWTC), TAITRA has created a wealth of trade opportunities through effective promotion strategies.

    In addition to organizing trade delegations & providing customized procurement services, TAITRA also hosts more than 35 international trade shows annually in Taipei and in Kaohsiung. In 2016, 11,128 exhibitors and 83,807 international visitors took part in these events.

    i iStyle is an independent entity and has not been authorized, sponsored, or otherwise approved by Apple Inc.ii Apple is a trademark of Apple Inc.iii iPhone, iPad, and Apple Watch are registered trademarks of Apple, Inc.iv Taiwan Business Institute. “The Apple of Taiwan’s Eye: Taiwan’s Growing Role in Apple’s Supply Chain.” 8/12/15.v Technavio. “Global Accessories and Peripherals Market for Smartphones and Tablets 2016-2020.” May, 2016


    NerdsToGo in Franklin offers computer repair, strong customer service | killexams.com real questions and Pass4sure dumps

    Posted: Feb. 25, 2019 12:01 am

    FRANKLIN -- While the stereotypical definition of a "nerd" has its own set of connotations -- Merriam Webster still defines the term as someone who is "unstylish, unattractive or socially inept" -- the definition that resonates the most with the employees at NerdsToGo is "an expert in a particular field."

    In fact, the certified nerds -- yes, that's their official job titles -- at the Franklin-based computer service store take pride in their jobs, being that they have the knowledge and experience to earn them.

    Bud Gay, of Wantage, studied business management in college before he ran an insurance business for a dozen years, worked in account management for another 16 years, and after moving to Sussex County from south Jersey, even dabbled in the car-selling business.

    However, Gay admits he's a self-professed "closet nerd" and has always embraced technology. After graduating college, he worked in the car stereo business.

    "I loved working with high-tech gizmos and gadgets," he said.

    Wanting to be his own boss again minus the long commute down to south Jersey, Gay looked at many franchise opportunities but nothing really "excited" him until he came upon NerdsToGo, a Connecticut-based computer service company with 22 franchisees located nationwide.

    "It hit me that this is a huge need that people have and it's something I can get excited about every morning when I get up," Gay said inside his store during a recent visit.

    What separates the business from the "other" guys -- think the Geek Squad services offered at Best Buy -- is its focus on customer service, a skill that Gay has essentially perfected over the years.

    "We are a very customer-service oriented industry," he said of NerdsToGo. "We still believe in on-site service, still believe in customers being happy."

    In fact, NerdsToGo had a "100 percent happiness guarantee," meaning if a customer isn't happy, they are urged to call Gay and he will do "everything I can to make you happy with our services."

    After finding the ideal location inside a vacant shop in the Sterling Plaza, Gay signed the lease for the franchise in November 2018 and Gay and the company went to work designing and constructing the "Nerd Lab," complete with vibrant shades of yellow and orange.

    The store officially opened its doors Jan. 21 and offers walk-in service, services for businesses and also on-site residential services.

    For small businesses, Gay said NerdsToGo offers service contracts complete with on-site assistance for local businesses, network design, training and risk analysis, among other services.

    For residents in Sussex County as well as Kinnelon, Butler, Dover and Rockaway, NerdsToGo offers multiple services including, but not limited to, virus and spyware removal, hardware and software upgrades, computer repair, wireless network setup, and even email setup and configuration.

    Since many people find themselves lost when it comes to technology, Gay said he often gets calls from people stating a very vague, "My computer is broken."

    Before opening the computer up, Gay said a certified nerd will go through a "fact-finding" session with the person, avoiding any sort of "tech talk," he said to try and understand what the issue may be.

    Once there is a diagnosis, Gay said the computer owner is often given options: the cost of the repair itself, the cost of purchasing a new computer or the cost of a refurbished computer.

    Repairs are often done on the spot, but Gay said if a repair or upgrade to the system will be time-consuming, the certified nerd and the computer come back to the store where the upgrades are completed.

    For those concerned about a computer that goes "on the fritz" at 2 a.m., NerdsToGo offers a "1-800" number where the concerned computer owner can schedule an appointment with a certified nerd for the next day.

    Tucked inside the computer lab at the Franklin location was Phil Dressner, a certified nerd who has an impressive 20 years worth of knowledge in the field of technology and even taught classes to others.

    Dressner, who was preparing to head out on the road in one of two NerdsToGo yellow vans, said an important aspect of computer repair is educating clients and not admonishing them.

    NerdsToGo services Apple and PC computers and also repairs iPhones and Androids as well.

    ººº

    NerdsToGo is located at 190 Munsonhurst Road, Franklin. For more information about the services offered, call the Franklin location at 973-241-3060 or email help@nerdstogo.com. To contact the 24/7 NerdsToGo hotline, call 1-800-390-NERD.

     


    Complete Guide to Apple Certification and Training | killexams.com real questions and Pass4sure dumps

  • Post
  • apple_logo1

    Although I’ve been supporting Macs since they came out in 1984 (when I was in high school), I haven’t received any “formal” training. It has mostly been learning by doing, reading the occasional book and now of course, TheAppleBlog. Does formal certification really make a difference as a technician? You tell me.

    Advertisement

    Recently I got into an argument with a vendor that somehow thought a technician who first started repairing Macs sixth months ago trumped my 25 years experience. Did certification make this person a better technician? Having done quite a bit of hiring myself, I’ve too often found that certification only verifies your ability to take a test and may not have bearing in the real world.

    Now that the market has changed and everyone seems to be competing for scarce resources, perhaps a certification would be an additional edge? What’s the business strategy for independent Mac technicians wanting more? The answer took a lot of research — even Apple wasn’t able to answer my questions — so learn from my journey.

    Credit goes to both Brian Best of BestMacs and Doug Hanley of MacTEK Training, because without them I wouldn’t understand the alphabet soup of ACSP, ACMT, ACTC, ACSA, AASP, ACN and more. Didn’t we all become Mac users to avoid mysterious terms? As many of you know, the ease of the Apple user interface is equalled only by the frustration of trying to understand Apple’s certifications programs. Figuring out this path was much harder than any video game I’ve ever played, but a “game” may be the best metaphor to describe the process.

    The Game

    You begin the “game” as a general Mac user. The three worlds you’ll generally see in the game are IT, Pro Apps, and Sales. As an IT person maybe you have skills, maybe you don’t. Nothing stops you from simply repairing Macs on your own, unless you do things that specifically void the warranty and you get caught doing so. You do not need permission per se from Apple to work on Macs. Many folks are happy at this level collecting coins one by one, but you can’t proceed any further unless you get a certification — the key that unlocks the next level in the game.

    The first certification most go for is Apple Certified Support Professional (ACSP) which used to be known as an Apple Certified Help Desk Specialist (ACHDS). This certifies your ability to understand the operating system and is earned based on the OS version. Therefore, you are an Apple Certified Support Professional in 10.5 (or soon 10.6). Each OS requires certification, but your certification does not expire. Therefore, if you are a ACHDS in 10.3, you can call yourself certified without understanding 10.5 at all. Your can take the test without training (many do), self-study via materials from Peachpit, or attend an instructor-lead course at an Apple Authorized Training Center (AATC). MacTek is one of those centers. You’ll take the test at a Prometric testing center and pay around $200. The test takes about 90 minutes or so and you get the results immediately.

    Apple Consultants Network

    While certification is the means, the end you may be reaching for is the ability to join the Apple Consultants Network (ACN). Joining the ACN requires any Apple certification, such as the ACSP discussed above, or any number of other certifications (described below, though one source says not all certifications are valid, so beware). Keeping with the video game analogy, the ACN is like an entire new area of the video game you want to explore, but the boss that must be defeated first is Apple, and your weapon is a certification!

    After getting a certification you can then apply to join the ACN. The application fee is $60 and the actual fee to join is $395 as a sole proprietor. The full requirements are here. You’ll get lots of benefits such as product discounts as well as the ability to network with other Macintosh consultants. As an ACN, Apple store employees may hand out your card to customers in the store. Now your business can really expand as every Apple store customer is a potential customer for you.

    ACN membership is great and many stay at this level of the “game” using the ACN membership as a multiplier for their income. However, you still can’t do hardware repairs under warranty nor order Apple parts. As with the video game, you’re stuck at this level unless you explore further and try to defeat the next boss. Apple always controls the rules. Accept it as part of the game. Fail to accept it and you’ll get slapped back to the beginning of the game quicker than you can click the home button.

    Server Administration Certification

    From this point, you have a couple directions you can go. You can focus on repair and service, or you can focus on server or advanced software administration (many folks will do both). I will discuss the server administration certifications and the hardware services certifications. You can think of each of these as two separate worlds in the game. You can choose one or the other, or explore them both.

    The first level server administration certification is another 4-letter acronym: ACTC: Apple Certified Technical Coordinator. In addition to passing the test for ACSP, you’ll face the Server Essentials test. This extends your workstation abilities to servers. An even higher level of certification within the server realm is an ACSA — Apple Certified Systems Administrator. For the ACSA, you’ll need to pass four tests: Server Essentials, Directory Services, Deployment, and Mobility and Security for 10.6 (or Advanced System Administration for 10.5).

    Apple also offers the ACMA (Apple Certified Media Administrator) which includes Server Essentials, Xsan, Final Cut Server and as an option, Support Essentials, Deployment, Directory Services, or Final Cut Level 1. Other certifications are not necessarily IT related and are software-focused. That’s a realm I’m not exploring as we chose the IT track at the beginning of the game.

    Hardware Repair Certification

    Moving on from server administration to actual Apple hardware repair, the primary certification you will earn is the Apple Certified Macintosh Technician (ACMT), formerly the Apple Certified Portable Technician (ACPT) and Apple Certified Desktop Technician (ACDT). This certification means you are theoretically qualified to do warranty repairs on Apple Macintosh equipment. The skills required for ACMT are those of hardware repair and software troubleshooting. You don’t need an ACSP to be an ACMT, but many people earn both. The educational process for hardware repair is more intense and it’s less likely you’ll pass the test without some training. At this level, you can also go to an AATC and pay about $4,800 for both the hardware and software aspects of the course, or your can purchase self-study materials from Apple called “Apple Care Technician Training” for $299.

    Apple Authorized Service Provider

    Similar to how passing the ACSP allows you to join the Apple Consultants Network, passing the ACMT allows you to enter the realm of an Apple Authorized Service Provider (AASP). You may not automatically become one though, and only AASP’s get reimbursement from Apple for warranty work. However, being an ACMT is very helpful if you want to get a job as an AASP. You may also apply to do warranty repairs for your larger organization of over 50 Macs via the Self-Service program. If you want to advance to being able to do warranty repairs for anyone, you’ll face that same boss again, Apple. Note that becoming an ACMT will not necessarily earn you any more money than an ACSA or ACTC. Facing the next boss may be too expensive and too restricting, but if you do want the next level, read on.

    Getting to that AASP level is really the final level of the game. You’ll need to have an ACMT on staff and follow stricter requirements than joining the Apple Consultants Network. Generally you’ll need a real store front and not be a one-person operation. Apple grants exceptions (doesn’t every game have cheat codes?), but don’t count on it. Once you have your AASP you can be listed with Apple as a service provider and get reimbursed for warranty repairs.

    So I’ve loaded the game and pressed Start. Is certification worth it? What about ACN or AASP? Which training should I go for? Is instructor lead training worth it? Any training vendors willing to sponsor me? What about the self-study programs? Share with me your experiences in the game and let’s develop a definitive guide including “cheat codes.”

    Apple-authorized Organizations

    ACN (Apple Consultants Network)What it is: Network on Apple professionals, receives discounts and assistance from Apple, and can be referred from Apple retail stores.Requirements: Any certification.

    AASP (Apple Authorized Service Provider)What is it: Business that is permitted to do Apple warranty repairs for reimbursement and order parts from Apple.Requirements: Have an Apple Certified Macintosh Technician on staff, among other requirements.

    Certifications

    Apple Certified Support Professional: Basic understanding of the client Mac operating system and troubleshooting.

    Apple Certified Technical Coordinator: Deeper understanding of the Mac OS, including the Mac OS X Server and Server Essentials.

    Apple Certified Systems Administrator: Even greater technical understanding of the Mac OS X Server, including passing tests on Server Essentials, Directory Services, Deployment, and Mobility and Security.

    Apple Certified Media Administrator: This is a sister track of the “Apple Certified Systems Administrator” with a focus on the needs of media management, and includes training in XSan or Final Cut.

    Apple Certified Macintosh Technician: You can do Apple hardware repairs, both in and out of warranty. Required to start (or get a job with) an Apple Authorized Service Provider, or self-service your large organization.



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