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920-453 CallPilot 2.x/3.0 Unified Messaging

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920-453 exam Dumps Source : CallPilot 2.x/3.0 Unified Messaging

Test Code : 920-453
Test Name : CallPilot 2.x/3.0 Unified Messaging
Vendor Name : Nortel
Q&A : 61 Real Questions

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Nortel CallPilot 2.x/3.0 Unified Messaging

Microsoft publicizes Unified Messaging method for abilities laborers | Real Questions and Pass4sure dumps

ATLANTA, June 8, 1999 — nowadays at SUPERCOMM ’ninety nine, Microsoft Corp. President Steve Ballmer announced Microsoft’s imaginative and prescient for unified messaging, providing expertise employees with any-time, anyplace access via any mobilephone or other device to a single inbox containing email, voicemail, fax and page messages. The announcement demonstrated Microsoft’s large efforts to deliver the leading platform for unified messaging based on the Microsoft® windows NT® and windows® 2000 operating techniques, Microsoft trade Server and windows CE. greater than 50 organizations, together with business leaders Lucent technologies Inc., Nortel Networks Corp. and energetic Voice Corp., are actively developing and delivering unified messaging options on the Microsoft platform, at once benefiting valued clientele through increased productiveness, superior manageability and reduce total can charge of possession. nowadays’s announcement highlighted the unified messaging features of the next liberate of change Server, together with a high-efficiency internet store and help for the Voice Profile for information superhighway Messaging (VPIM) ordinary, in addition to windows 2000 and home windows CE elements.

“valued clientele need entry to all kinds of business-vital communications any time, any place,”Ballmer said.“these days we’re outlining a Microsoft imaginative and prescient for unifying the voice and information worlds to make talents laborers more productive and enable companies to innovate extra quickly and compete greater effortlessly.”

Unified Messaging Connects and Informs abilities laborers

Unified messaging is a key component of the 4 potential employee initiatives announced by means of Microsoft at Tech Ed 99 two weeks ago:

  • The digital dashboard enables knowledge employees to control their e mail, voicemail, fax and page messages with the identical interface they use to go looking the internet or an intranet, and access company statistics and functions.

  • The web keep is the groundwork of the subsequent-era unified messaging platform and will present abilities people one area to save and control all their suggestions, including documents, electronic mail and voicemail messages, and internet pages.

  • Mobility and instant access are more and more vital to advantage people, enabling them to entry their unified inbox with wireless telephones and devices, with messages delivered in a structure optimized for the circumstance, adult and machine.

  • intelligent interface research will transform the way americans use computer systems, bringing know-how innovation akin to herbal language processing to the next technology of unified messaging.

  • alternate“Platinum”to lengthen Microsoft Platform leadership

    exchange Server has supported each voice and records messaging from its initial release three years ago and, on the strength of its architecture, has become the leading platform for unified messaging nowadays. The next liberate of alternate Server, code-named“Platinum,”will prolong the management of change as a unified messaging platform, with facets including here:

  • The high-efficiency net save, which extends exchange Server’s guide for voice and records messaging, and adds integration of net content material, documents and applications

  • the new tremendous long cost (SLV) database format, enabling streaming of colossal voice information data without delay in and out of the web save

  • aid for the VPIM common, enabling interoperability between separate voicemail methods

  • Scalability to thousands and thousands of users through a highly bendy structure that enables gadget architects to split features onto separate machines

  • developed-in support for instant access to exchange information, enabling new degrees of mobility and productiveness for talents employees

  • “‘Platinum’ is an immense milestone within the expertise highway map for unified messaging and wireless entry, the choicest infrastructure for the convergence of voice and facts,”talked about Eric Lockard, well-known manager of the exchange product community at Microsoft.“With its big scalability and excessive-performance net save, ‘Platinum’ will convey a platform for unified messaging to groups with from 10 personnel to 10 million employees.”

    windows – presenting the Infrastructure for Unified Communications

    just as alternate Server has emerged because the leading platform for unified messaging, Microsoft home windows operating device products have become the leading platform for open, unified communications. home windows NT Server includes guide for telephony services, remote entry, routing and digital private networking. Microsoft is advancing the platform with home windows 2000, with the intention to consist of high-quality-of-provider enhancements, the lively directory TM directory provider and the Microsoft administration Console for integrated email, voicemail and network system administration. Microsoft’s unified messaging method encompasses instant entry and the full latitude of instruments powered by using the home windows CE working gadget, intelligently linking these gadgets each on-line and wirelessly to change Server e-mail and voicemail. This extends the vigor of the laptop to cell professionals and abilities people inspite of location or machine used.

    Microsoft change Platform Embraced by way of trade Leaders

    organizations similar to Lucent technologies and energetic Voice Corp. have already chosen the Microsoft platform for their unified messaging options, and others, including Nortel Networks, are asserting their help for it today. (greater advice on the groups which are developing solutions built on or connecting to trade is accessible at .)

    “Lucent chose to advance Unified Messenger on Microsoft exchange Server since it is an foremost platform for enabling unified messaging solutions,”pointed out Vincent Deschamps, accepted manager for Lucent’s Unified Messaging present.“Lucent’s Unified Messenger clients worldwide have experienced measurable raises in productivity, whereas reducing their total can charge of possession. we are excited to continue to work carefully with Microsoft on its ‘Platinum’ liberate, with a purpose to additional prolong the benefits of Lucent’s Unified Messenger for potential worker's world wide.”

    A fresh examine via the Radicati group verified that change-based mostly unified messaging lowers TCO while expanding productivity. The examine found that advantage worker productiveness enhanced by means of 30 minutes per day and companies realized a 70 percent mark downs in administration and aid charges when using an trade-primarily based unified messaging solution.

    Microsoft helps each general architectures for unified messaging, the built-in mannequin where separate servers are merged on the customer, and the alternate Server-based unified mannequin that combines all voice and statistics administration on one server with a single point of directory and administration.

    “nowadays, Nortel Networks is saying that we may be extending CallPilot’s leading multimedia messaging capabilities to aid the Microsoft architecture for unified messaging, in response to the single store, directory and point of administration of trade Server,”noted John Myers, vice president and regular manager of Nortel’s Messaging enterprise.“The aggregate of alternate and CallPilot gives an important step on the course toward unified networks, so as to permit our valued clientele to deliver their voice and facts worlds together.”

    Unified messaging is a expertise with global attain, and a lot of businesses are supplying solutions developed on alternate to clients worldwide.”we're extremely joyful with

    our decision to construct cohesion from the floor up to take full advantage of exchange as a unified messaging platform,“pointed out Frank J. Costa, CEO and president of active Voice.”This has allowed us to carry an enterprise-caliber, world-classification product that led without delay to new enterprise with Siemens, NEC and others. collectively, these partners account for 26 percent of all new client-premise cellphone traces put in international. more and more individuals will recognize the value of wholly unified messaging as these agencies bring unity to their trade customers worldwide.“

    About Microsoft

    based in 1975, Microsoft (Nasdaq“MSFT”) is the worldwide chief in software for private computer systems. The enterprise presents a wide array of items and capabilities for enterprise and private use, every designed with the mission of making it simpler and more entertaining for individuals to take abilities of the full vigor of personal computing each day.

    Microsoft, windows NT, home windows and energetic listing are either registered emblems or emblems of Microsoft Corp. in the u.s. and/or other countries.

    other product and company names herein may well be logos of their respective house owners.

    be aware to editors: if you are interested in viewing additional information on Microsoft, please talk over with the Microsoft internet web page at on Microsoft’s company information pages.

    around the Clock Unified Messaging | Real Questions and Pass4sure dumps

    As its identify suggests, 724 options is providing seamless communications for IP-primarily based domains around the clock, and now it seems industry player Nortel has chosen 724’s Seamless Messaging answer.

    724 solutions, which gives next-technology cell facts solutions, is poviding its Seamless Messaging answer to allow transparent messaging between commercial enterprise and cellular networks. execs on the Santa Barbara, Calif.-primarily based company say its plan will improvement Nortel’s leading fixed MobileConvergence (FMC) enterprise solutions including Nortel’s verbal exchange Server one thousand and CallPilot Unified Messaging.

    examine more about it here.

    Nortel options improvement Healthcare industry; communication network Deployments improve affected person Care, company Continuity, cut back fees | Real Questions and Pass4sure dumps

    TORONTO--(business WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) announced nowadays a collection of network deployments at healthcare facilities in North the usa, helping hospitals deliver superior patient care and enrich provider and security whereas bettering conversation capabilities and cutting back costs.

    Novant health, Capital health, Geisinger fitness system and The credit Valley clinic have deployed comfy and authentic business solutions from Nortel, together with wireless native area networks (LANs) and optical and cyber web Protocol (IP) applied sciences to permit mobility and produce advice to the factor of care immediately and reliably. additionally, Nortel also introduced joint healthcare customers with BT in the united kingdom, including The Royal Wolverhampton Hospitals NHS have confidence and guy's and St Thomas' NHS foundation have confidence.

    Healthcare-concentrated solutions from Nortel enable for multiple networks to be consolidated into a single communications infrastructure, leading to enhanced infrastructure efficiency, enormous discount rates and reduced working expenses. The solutions also make it possible for healthcare contact centers to route calls immediately to the most suitable agent, regardless of location, to ensure on the spot, advantageous carrier.

    "We selected Nortel to supply the utmost in business resiliency," said Toni Kourey, senior vp and chief counsel officer, Novant fitness. "Its finished converged answer offers connectivity throughout the complete Novant health geographical infrastructure -- superior yet, there is no single aspect of failure from a voice or information standpoint. This infrastructure is assisting to carry improved patient care and a stronger place to work for physicians and nurses."

    The contemporary deployment of Novant health's converged voice and information community leverages Nortel optical and IP Telephony infrastructure to ensure network availability and reliability for all of Novant health's geographically-dispersed amenities. The converged answer enables speedy access to applications such as affected person medical records and exceeds present healthcare requirements for enterprise continuity and catastrophe healing planning while conserving and securing critical affected person information. the new converged answer allows for backup, storage and retrieval of essential statistics for nearly three.four million patients.

    "We work with healthcare suppliers to no longer handiest enhance service to their consumers however additionally be sure they exceed their ongoing communications wants in an industry the place carrier is of mission-vital significance," observed Dan younger, vice chairman, international trade options advertising, Nortel. "There isn't any other business where well timed communications are extra essential. We work carefully with our customers to determine how highest quality to meet their requirements, whether guaranteeing docs can collaborate regardless of location or conveniently enabling medical institution team of workers to reach the correct medical professional at the correct time immediately. The deployments announced these days characterize our dedication to proposing business-main solutions with the reliability, security and productivity benefits that our purchasers demand whereas bettering the human journey through communications."

    Capital health lately selected the Nortel Unified Messaging platform through Nortel Elite capabilities associate TELUS Communications, Inc. to give unified messaging services to more than 6,000 users in diverse facilities. Unified messaging solutions will boost the capacity of americans to contact Capital fitness personnel any time of the day through the cyber web or through cell. Converging messaging features additionally allows for Capital health personnel to reply to computer or voice messages in the caller-favourite manner.

    Donna Strating, chief information officer of Capital health, spoke of that the business-extensive solution will cut back operating fees, simplify administration and increase group of workers productivity.

    Capital health can provide public fitness, community fitness, outpatient and inpatient acute care, rehabilitative care and extended care functions to greater than 1000000 residents in the more desirable Edmonton, Alberta location, together with Capital health link, a always-obtainable health assistance line operated through registered nurses. Capital fitness hyperlink conveniently addresses sufferers' questions and reduces pointless walk-ins to emergency rooms.

    additionally, Geisinger health equipment, a 691-mattress surgeon-led system serving residents all the way through 38 counties in critical and Northeastern Pennsylvania, has deployed items and solutions from Nortel's award-winning Self-carrier solutions portfolio, in addition to items from the Nortel IP Telephony portfolio. These solutions have resulted within the organization's name middle decreasing its call abandonment rate through 37 percent whereas increasing its mobilephone customer service degrees 19 %. additionally, Nortel's speech cognizance solution permits callers to join without delay with the equipment's 600 doctors and more than 78 departments and 42 group apply sites through voice prompts.

    "We looked at a couple of voice equipment companies, but we selected Nortel as a result of their potential to interface with our latest methods and their incredible carrier," mentioned Carol Swank, Geisinger's access middle Director.

    To be sure caregivers are in a position to collaborate seamlessly regardless of place, credit Valley sanatorium additionally deployed the Nortel VoWLAN solution. "This permits all our caregivers to coordinate with specialists, basic care givers and other specialists instantly, presenting voice communications in addition to access to other functions in a secure atmosphere that protects affected person suggestions and allows for enhanced entry on the point-of-care," spoke of Leigh Popov, manager, advice programs, technical functions and telecommunications, The credit score Valley health facility.

    Nortel offers a number business, optical and instant solutions designed exceptionally to meet the requirements of healthcare consumers. These options encompass cell healthcare purposes, security, excessive-efficiency networking, company continuity and disaster restoration, IP telephony, multimedia collaboration, contact centers and self-service applications.

    About Nortel

    Nortel is a recognized chief in providing communications capabilities that raise the human journey, ignite and energy world commerce, and comfy and protect the area's most vital advice. Serving each carrier issuer and enterprise consumers, Nortel supplies imaginative expertise solutions encompassing end-to-conclusion broadband, Voice over IP, multimedia features and purposes, and instant broadband designed to support americans solve the realm's premiere challenges. Nortel does enterprise in more than a hundred and fifty nations. For greater counsel, discuss with Nortel on the web at For the newest Nortel news, consult with

    definite advice covered in this press unlock is forward-searching and is discipline to crucial risks and uncertainties. The consequences or events anticipated in these statements may range materially from exact outcomes or pursuits.

    elements which could trigger consequences or hobbies to differ from existing expectations encompass, among different things: the outcomes of Nortel's unbiased review and planned restatement or revisions of its previously announced or filed fiscal consequences; the decision of the accounting concerns introduced on November 11, 2004, including the outcome of discussions with the us Securities and change commission (SEC); the affect of the administration adjustments introduced on April 28, 2004 and August 19, 2004; the influence of the lack of ability to satisfy Nortel's filing duties on aid amenities and public debt tasks; any abilities delisting or suspension of the enterprise's or NNL's securities; the antagonistic decision of litigation, investigations, intellectual property disputes and an identical concerns; the sufficiency of Nortel's restructuring actions, together with the work plan introduced on August 19, 2004 as updated on September 30, 2004, including the knowledge for higher genuine charges to be incurred in reference to restructuring moves in comparison to the estimated prices of such movements; cautious or decreased spending by way of Nortel's consumers; fluctuations in Nortel's operating results and regular business, financial and market conditions and increase charges; the communication by using Nortel's auditors of the existence of cloth weaknesses in inner controls; Nortel's means to recruit and hold qualified personnel; fluctuations in Nortel's cash movement, stage of unbelievable debt and latest debt rankings; the use of cash collateral to aid Nortel's average course business actions; the dependence on Nortel's subsidiaries for funding; the affect of Nortel's defined improvement plans and deferred tax belongings on results of operations and Nortel's cash flows; Nortel's dependence on new product development and its capacity to predict market demand for selected products; Nortel's capability to integrate the operations and technologies of bought groups in a fantastic method; the have an impact on of swift technological and market exchange; the affect of price and product competition; barriers to overseas increase and international economic conditions, notably in emerging markets and including interest price and currency alternate fee fluctuations; the have an effect on of clarification within the telecommunications industry; adjustments in rules of the web; the affect of the credit score hazards of Nortel's clients and the have an impact on of customer financing and commitments; inventory market volatility commonly and because of acceleration of the settlement date or early settlement of Nortel's buy contracts; the have an impact on of Nortel's supply and outsourcing contracts that contain birth and installing provisions, which, if no longer met, could influence in the price of monstrous penalties or liquidated damages; and the long run success of Nortel's strategic alliances.

    For more information with admire to definite of these and other elements, see essentially the most recent kind 10-Q/A and form 10-ok/A filed by means of Nortel with the SEC. except in any other case required by applicable securities laws, Nortel disclaims any intention or obligation to replace or revise any ahead-looking statements, even if because of new assistance, future activities or otherwise.

    Nortel, the Nortel logo, the Globemark and CallPilot are logos of Nortel Networks.

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    Microsoft Announces Unified Messaging Strategy for Knowledge Workers | real questions and Pass4sure dumps

    ATLANTA, June 8, 1999 — Today at SUPERCOMM ’99, Microsoft Corp. President Steve Ballmer announced Microsoft’s vision for unified messaging, providing knowledge workers with any-time, anywhere access via any phone or other device to a single inbox containing e-mail, voicemail, fax and page messages. The announcement demonstrated Microsoft’s substantial efforts to provide the leading platform for unified messaging based on the Microsoft® Windows NT® and Windows® 2000 operating systems, Microsoft Exchange Server and Windows CE. More than 50 companies, including industry leaders Lucent Technologies Inc., Nortel Networks Corp. and Active Voice Corp., are actively developing and delivering unified messaging solutions on the Microsoft platform, directly benefiting customers through increased productivity, enhanced manageability and lower total cost of ownership. Today’s announcement highlighted the unified messaging features of the next release of Exchange Server, including a high-performance Web Store and support for the Voice Profile for Internet Messaging (VPIM) standard, as well as Windows 2000 and Windows CE features.

    “Customers want access to all types of business-critical communications any time, anywhere,”Ballmer said.“Today we’re outlining a Microsoft vision for unifying the voice and data worlds to make knowledge workers more productive and enable companies to innovate more quickly and compete more effectively.”

    Unified Messaging Connects and Informs Knowledge Workers

    Unified messaging is a key component of the four knowledge worker initiatives announced by Microsoft at Tech Ed 99 two weeks ago:

  • The digital dashboard enables knowledge workers to manage their e-mail, voicemail, fax and page messages with the same interface they use to search the Web or an intranet, and access corporate data and applications.

  • The Web Store is the basis of the next-generation unified messaging platform and will offer knowledge workers one place to store and manage all their information, including documents, e-mail and voicemail messages, and Web pages.

  • Mobility and wireless access are increasingly important to knowledge workers, enabling them to access their unified inbox with wireless phones and devices, with messages delivered in a format optimized for the situation, person and device.

  • Intelligent interface research will transform the way people use computers, bringing technology innovation such as natural language processing to the next generation of unified messaging.

  • Exchange“Platinum”to Extend Microsoft Platform Leadership

    Exchange Server has supported both voice and data messaging from its initial release three years ago and, on the strength of its architecture, has become the leading platform for unified messaging today. The next release of Exchange Server, code-named“Platinum,”will extend the leadership of Exchange as a unified messaging platform, with features including the following:

  • The high-performance Web Store, which extends Exchange Server’s support for voice and data messaging, and adds integration of Web content, documents and applications

  • The new Super Long Value (SLV) database format, enabling streaming of large voice data files directly in and out of the Web Store

  • Support for the VPIM standard, enabling interoperability between separate voicemail systems

  • Scalability to millions of users through a highly flexible architecture that enables system architects to split services onto separate machines

  • Built-in support for wireless access to Exchange data, enabling new levels of mobility and productivity for knowledge workers

  • “‘Platinum’ is a major milestone in the technology road map for unified messaging and wireless access, the optimal infrastructure for the convergence of voice and data,”said Eric Lockard, general manager of the Exchange product group at Microsoft.“With its massive scalability and high-performance Web Store, ‘Platinum’ will deliver a platform for unified messaging to companies with from 10 employees to 10 million employees.”

    Windows – Providing the Infrastructure for Unified Communications

    Just as Exchange Server has emerged as the leading platform for unified messaging, Microsoft Windows operating system products have become the leading platform for open, unified communications. Windows NT Server includes support for telephony services, remote access, routing and virtual private networking. Microsoft is advancing the platform with Windows 2000, which will include quality-of-service enhancements, the Active Directory TM directory service and the Microsoft Management Console for integrated e-mail, voicemail and network system management. Microsoft’s unified messaging strategy encompasses wireless access and the full range of devices powered by the Windows CE operating system, intelligently linking these devices both online and wirelessly to Exchange Server e-mail and voicemail. This extends the power of the PC to mobile professionals and knowledge workers regardless of location or device used.

    Microsoft Exchange Platform Embraced by Industry Leaders

    Companies such as Lucent Technologies and Active Voice Corp. have already chosen the Microsoft platform for their unified messaging solutions, and others, including Nortel Networks, are announcing their support for it today. (More information on the companies that are developing solutions built on or connecting to Exchange is available at .)

    “Lucent chose to develop Unified Messenger on Microsoft Exchange Server because it is an optimal platform for enabling unified messaging solutions,”said Vincent Deschamps, general manager for Lucent’s Unified Messaging offer.“Lucent’s Unified Messenger customers worldwide have experienced measurable increases in productivity, while lowering their total cost of ownership. We are excited to continue to work closely with Microsoft on its ‘Platinum’ release, which will further extend the benefits of Lucent’s Unified Messenger for knowledge workers around the globe.”

    A recent study by the Radicati Group confirmed that Exchange-based unified messaging lowers TCO while increasing productivity. The study found that knowledge worker productivity improved by 30 minutes per day and companies realized a 70 percent savings in administration and support costs when using an Exchange-based unified messaging solution.

    Microsoft supports both commonly used architectures for unified messaging, the integrated model where separate servers are merged at the client, and the Exchange Server-based unified model that combines all voice and data management on one server with a single point of directory and administration.

    “Today, Nortel Networks is announcing that we will be extending CallPilot’s leading multimedia messaging capabilities to support the Microsoft architecture for unified messaging, based on the single store, directory and point of administration of Exchange Server,”said John Myers, vice president and general manager of Nortel’s Messaging Business.“The combination of Exchange and CallPilot provides an important step on the path toward unified networks, which will enable our customers to bring their voice and data worlds together.”

    Unified messaging is a technology with global reach, and numerous companies are delivering solutions built on Exchange to customers worldwide.”We are extremely pleased with

    our decision to build Unity from the ground up to take full advantage of Exchange as a unified messaging platform,“said Frank J. Costa, CEO and president of Active Voice.”This has allowed us to deliver an enterprise-caliber, world-class product that led directly to new business with Siemens, NEC and others. Together, these partners account for 26 percent of all new customer-premise telephone lines installed worldwide. More and more people will recognize the value of fully unified messaging as these companies deliver Unity to their Exchange customers around the globe.“

    About Microsoft

    Founded in 1975, Microsoft (Nasdaq“MSFT”) is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day.

    Microsoft, Windows NT, Windows and Active Directory are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

    Other product and company names herein may be trademarks of their respective owners.

    Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at on Microsoft’s corporate information pages.

    Around the Clock Unified Messaging | real questions and Pass4sure dumps

    As its name suggests, 724 Solutions is offering seamless communications for IP-based domains around the clock, and now it seems industry player Nortel has chosen 724’s Seamless Messaging solution.

    724 Solutions, which provides next-generation mobile data solutions, is poviding its Seamless Messaging solution to allow transparent messaging between enterprise and mobile networks. Execs at the Santa Barbara, Calif.-based company say its plan will benefit Nortel’s leading Fixed MobileConvergence (FMC) Enterprise solutions including Nortel’s Communication Server 1000 and CallPilot Unified Messaging.

    Read more about it here.

    Unified messaging: A mature technology | real questions and Pass4sure dumps

    Unified messaging combines the management of voice, fax and conventional email messages in a single in-box that can be accessed through a conventional email client or telephone. Voicemails can be read on a personal digital assistant (PDA), emails can be listened to on a phone, and faxes can be routed to an email in-box.

    A unified messaging system (UMS) can replace an organization's traditional collection of disparate communication devices, networks and interfaces. By streamlining messaging management down to one in-box that's accessible through a range of devices and interfaces, a UMS accelerates workflow and reduces the ongoing amount of overhead required by IT to manage it all.

    A UMS is especially advantageous to mobile users because it allows single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone or just a basic wired or cellular phone. It enhances the productivity of mobile end users by allowing them to accomplish more no matter the device they're using.

    For example, a mobile worker with a simple handset can manage email through a UMS-provided text-to-speech interface. By using voice prompts to access waiting messages, the mobile worker can make use of time that was previously nonproductive, and can respond more quickly to customer needs.

    All of this capability has been long in coming. In the mid- to late '90s, the infrastructure simply wasn't in place to support the rich services offered by a UMS. Bandwidth was prohibitively expensive, and standards were few and far between. First-generation UM solutions were proprietary and did not interoperate well -– or at all -– with equipment from other vendors.

    UM early adoptions suffered, but things have changed significantly –- and for the better –- in the UM space during the past three years. The messaging and networking landscape in which UM is being deployed has matured, thanks to the wider adoption of standards such as H.323, Internet Message Access Protocol, Session Initiation Protocol and Simple Mail Transfer Protocol. And the emergence of XML allows businesses to deploy richer capabilities than ever before.

    Consequently, today's UMS offerings are generally easy to install and manage. And as companies update their messaging roadmaps, UM is coming up in discussions far more often than not.

    Of course, no major infrastructure project should ever be approached lightly, and there are several factors to consider before deploying a UMS:

  • Price: Capital costs alone should give some businesses pause. A full-on UM implementation can easily cost in the range of six figures, so careful financial planning is a must.
  • Infrastructure: Although UM can be implemented over conventional telephony infrastructure and doesn't necessarily require an IP-based network as a prerequisite, network infrastructure will almost certainly need some upgrading to support a consolidated voice/data implementation.
  • Training: The impact on existing staff will also be significant. Traditionally separate data and telephony teams will either be combined outright or will need to work more closely together. Skills training needs will be paramount. End users will also need training to take advantage of new services and interfaces, and support infrastructure such as help desks will also need attention.
  • The leading major vendor offerings are Alcatel-Lucent's OmniTouch Unified Communication, Avaya Inc.'s Unified Communications, Cisco's Unified Communications Applications Solution and Nortel Networks' CallPilot Unified Messaging. But there's also Microsoft's Exchange 2007 to consider, which incorporates robust UM capability and interfaces with an organization's expanding range of messaging and collaboration offerings.

    Carmi Levy is a senior research analyst at London, Ontario-based Info-Tech Research Group Inc. He specializes in end-user computing, messaging and mobility. Contact him at

    This article originally appeared on SearchCIO-Midmarket.

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