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7765X Avaya Workforce Optimization Select Implementation and Support

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7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

Test Code : 7765X
Test Name : Avaya Workforce Optimization Select Implementation and Support
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Workforce Optimization Select

Avaya gives you consumer Engagement group of workers Optimization solution for Midsize groups | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - June 14, 2016) - As client event increasingly becomes the brand new battleground, midsize corporations are trying to find opportunities to adopt know-how with a purpose to provide them an talents over their higher commercial enterprise rivals. today, Avaya introduced a brand new customer Engagement answer that gives midsize agencies with the operational intelligence necessary to boost contact center performance and power a great consumer journey. extremely reasonably-priced, standard to deploy, and intuitive to make use of, Avaya team of workers Optimization select permits a big range of insights into the consumer experience, permitting midsize companies to create probably the most price through every consumer interaction.

Survey after survey suggests that purchasers spend extra with and are more loyal to businesses that make it effortless to do business1. Staying on good of the consumer event requires technology that gathers, measures and analyzes all contact features of the client experience; however, the powerful body of workers optimization solutions able to doing so are usually provided best to better agencies.

click on to Tweet: Avaya unveils new arrow for the Midmarket quiver: Work force Optimization select http://bit.ly/1YmYiau

Avaya group of workers Optimization choose permits midsize businesses to:

  • obtain contact core targets with an easy and powerful group of workers optimization platform that promises commercial enterprise capabilities at a value made for midsize enterprise budgets.
  • Generate significant and well timed insights into the customer experience - capture and analyze voice and non-voice customer interactions with a scalable, bendy, and secure recording platform to peer where service is magnificent and the place changes are necessary.
  • outline and carry a constant consumer experience that meets company goals and customer expectations - Leverage interaction statistics to verify enhancements to provider approaches, policies, and agent practices.
  • increase agent performance, agent loyalty, and client satisfaction with centered coaching plans and eLearning courses that help increase agent abilities, effectivity, and productivity.
  • purchasable these days, Avaya team of workers Optimization choose seamlessly integrates with Avaya IP office Contact middle, Avaya Contact middle select and Avaya air of mystery Contact center. The solution represents the first Avaya-branded offering from the KnoahSoft acquisition in 2015. For greater tips, seek advice from: http://www.avaya.com/country/product/team of workers-optimization-select

    quotes:

    "Avaya body of workers Optimization choose permits us to list one hundred% of our outgoing and incoming calls after which, when vital, quickly discover these client interactions to correctly address consumer disputes and validate client price guarantees. if you're a medium-sized enterprise and you need a body of workers optimization solution that can provide enterprise-like team of workers optimization capabilities at a cost factor in an effort to not smash your budget, then remember to choose Avaya personnel Optimization opt for."- Jeff Kerslake, President at general collection agency

    "Midsize agencies are very savvy concerning the position expertise can play to manipulate and increase their business, however are equally delicate to its rate and complexity. Avaya group of workers Optimization choose offers the advanced capabilities companies need and the entire cost of possession that midsize businesses want while delivering the experiences that valued clientele demand."- Karen Hardy, senior director of consumer Engagement solutions, Avaya

    About Avaya

    Avaya is a leading company of options that enable consumer and team engagement throughout varied channels and devices for greater consumer adventure, multiplied productiveness and more desirable financial performance. Its world-classification contact core and unified communications applied sciences and services are available in a wide selection of bendy on-premises and cloud deployment alternate options that seamlessly integrate with non-Avaya functions. The Avaya Engagement atmosphere enables third parties to create and customize business applications for aggressive abilities. The Avaya cloth-based mostly networking options help simplify and speed up the deployment of company crucial functions and capabilities. For more counsel please seek advice from www.avaya.com.

    definite statements contained during this press unencumber may be forward-searching statements. These statements may be identified via ahead-looking terminology such as "count on," "consider," "continue," "could," "estimate," "are expecting," "intend," "might also," "might," "plan," "advantage," "predict," "should" or "will" or other equivalent terminology. we now have based mostly these ahead-looking statements on our latest expectations, assumptions, estimates and projections. whereas we agree with these are comparatively cheap, such ahead searching statements contain universal and unknown dangers and uncertainties, many of which might be beyond our control. These and other critical factors could cause our genuine effects to vary materially from any future outcomes expressed or implied by means of these forward-searching statements. For a list and outline of such dangers and uncertainties, please consult with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to update or revise any forward-looking statements.

    All emblems identified through ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective homeowners

    comply with Avaya on Twitter, fb, YouTube, Flickr, and the Avaya connected weblog.

    1 "self sufficient client 2015: On hang for intelligent client provider" British Telecommunications plc, commissioned with the aid of Avaya, 2015


    Avaya IP office raises protection for Cloud-based Deployments, Enhances consumer event | killexams.com Real Questions and Pass4sure dumps

    wonderful, built-In Encryption helps Over-the-accurate Public and Hybrid Cloud Deployments to support reduce the growing to be variety of Cyberattacks geared toward Small and Midsized businesses

    SANTA CLARA, CA--(Marketwired - August 30, 2016) - Avaya nowadays announced the newest version of its market-leading unified communications solution for small and midsize agencies. Avaya IP workplace release 10 adds a host merits for businesses in terms of security, resiliency and end-user event, as well as for the channel partners who serve them.

    among a number of enhancements, the newest edition of the Avaya IP office Platform™ increases safety and resiliency. Now, developed-in signaling and media encryption for endpoints and UC shoppers helps hold privateness and statistics integrity -- essential in any deployment, however specifically in those delivered through pure or hybrid cloud capabilities. This interesting function in Avaya IP office is supplied at no additional charge or introduced complexity, unlike many other over-the-exact, pure cloud UC dealer choices obtainable these days that simplest give encryption as an optional line item -- if at all.

    This boost in protection is in particular colossal to the midmarket: in response to a 2015 global survey record(1), the variety of assaults said with the aid of midsize corporations elevated sixty four% between 2013 and 2014, from 2,581 to four,227. The raise in attacks on this section comes partly because of cybercriminals turning to midsize businesses in hopes of easy access.

    click to Tweet: .@Avaya IP workplace increases safety for Cloud-based mostly Deployments, Enhances consumer event #AvayaNation http://bit.ly/2bMmaDw

    past different pure cloud deployments, the latest edition of IP office takes a special approach to resilience, presenting device failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. some thing the method, the equipment stays energetic and users maintain connectivity all the way through the outage.

    Richer consumer ExperienceTo meet the rising expectations of conclusion-clients for a richer, greater streamlined event, the Avaya IP office Platform introduces the H175 video mobilephone, with a 7" hello-definition touchscreen reveal it truly is relevant for the very own, govt desk or a small conference room. additionally, IP office R10 opens a number of APIs to make it more convenient for developers to create WebRTC primarily based purchasers to simplify configuration and deployment for companions. eventually, virtual meeting capabilities had been streamlined and bolstered with WebRTC audio and richer collaboration capabilities.

    Smarter Contact centers for Midsize CompaniesFor midsize organizations with contact facilities, Avaya introduced in June a new team of workers optimization answer that gives midsize businesses with the operational intelligence mandatory to increase contact center efficiency and power an effective customer event. extremely competitively priced, simple to set up and intuitive to make use of, Avaya staff Optimization select allows a big range of insights into the client experience, enabling midsize groups to create probably the most price via each consumer interplay.

    The Avaya IP office Platform is accessible through authorized channel partners in three deployment alternate options: premises-based, hybrid or pure cloud answer. With more than half a million methods shipped globally, Avaya IP workplace is one of the most widely sold unified communications options for small and midsize companies available in the market nowadays.

    prices:

    "The problem of maintaining with growing, ever-altering cybersecurity threats is daunting -- exceptionally for small and midsize organizations with price range and useful resource constraints. or not it's these very constraints that boost the inclination to opt for cloud-based functions; however, or not it's additionally not a given incontrovertible fact that safety is or will be offered by way of their cloud supplier. that is why we believe safety should be developed into the answer as opposed to bolted on. or not it's elementary, and a core part of our Avaya IP workplace Platform."Gary E. Barnett, SVP and GM, Avaya Engagement options

    "With pastime in cloud options extra accelerating among our small and mid-size commercial enterprise purchasers, Carousel can now present our Powered by way of Avaya IP workplace-as-a-carrier or as an on-premise answer. With unlock 10, our purchasers will advantage from quicker, extra streamlined deployments and the constructed-in encryption, which offers a significant differentiator over different OTT cloud solutions."Jim Marsh, Chief revenue Officer, Carousel Industries

    "SMBs are increasingly attracted to cloud solutions, but are at diverse levels of adoption: some are all in, some decide upon on premise, some are in between. Avaya offers a choice with the same code base and efficiency regardless of deployment strategy. And just as crucial, protection capabilities are baked in, not just optional. Avaya's message of protection, flexibility, and efficiency will resonate with SMBs.Ray Boggs, vice chairman SMB research, IDC

    About AvayaAvaya is a number one company of options that enable consumer and group engagement across distinct channels and gadgets for more advantageous client journey, increased productiveness and stronger monetary efficiency. Its world-classification contact center and unified communications-applied sciences and services can be found in a large choice of flexible on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya purposes. The Avaya Breeze enables third parties to create and personalize enterprise applications for competitive abilities. The Avaya cloth-based mostly networking solutions support simplify and accelerate the deployment of business vital functions and services. For extra tips please discuss with www.avaya.com.

    definite statements contained in this press unlock can be forward-looking statements. These statements could be identified by way of forward-searching terminology equivalent to "assume," "believe," "proceed," "could," "estimate," "are expecting," "intend," "may additionally," "could," "plan," "capabilities," "predict," "may still" or "will" or other identical terminology. we've primarily based these ahead-searching statements on our present expectations, assumptions, estimates and projections. whereas we consider these are most economical, such ahead looking statements contain time-honored and unknown dangers and uncertainties, many of which might be beyond our control. These and different important components may cause our precise effects to vary materially from any future consequences expressed or implied via these ahead-looking statements. For a list and description of such dangers and uncertainties, please refer to Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-looking statements.

    All logos recognized through ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other logos are the property of their respective house owners

    observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.

    (1) https://www.pwc.com/us/en/private-enterprise-services/publications/belongings/pwc-gyb-cybersecurity.pdf


    Avaya IP workplace increases cloud security | killexams.com Real Questions and Pass4sure dumps

    Avaya has announced the latest version of its market-main unified communications solution for small and midsize groups. Avaya IP workplace free up 10 provides a bunch merits for groups in terms of security, resiliency and conclusion-consumer journey, as well as for the channel companions who serve them.amongst several enhancements, the newest version of the Avaya IP workplace Platform raises security and resiliency. Now, built-in signaling and media encryption for endpoints and UC purchasers helps maintain privacy and statistics integrity — critical in any deployment, but notably in those delivered via pure or hybrid cloud services.This function in Avaya IP office is supplied at no further charge or added complexity, unlike many other over-the-precise, pure cloud UC vendor offerings attainable today that best supply encryption as an optional line merchandise – if in any respect.This raise in security is peculiarly giant to the midmarket: in response to a 2015 international survey report, the variety of assaults suggested through midsize corporations accelerated sixty four% between 2013 and 2014, from 2 581 to 4 227. The increase in attacks on this segment comes partly due to cybercriminals turning to midsize corporations in hopes of easy access.beyond different pure cloud deployments, the latest edition of IP workplace takes a distinct strategy to resilience, offering system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. anything the strategy, the device stays energetic and users retain connectivity all over the outage.to fulfill the rising expectations of end-users for a richer, more streamlined adventure, the Avaya IP workplace Platform introduces the H175 video phone, with a 7-inch high-definition touchscreen screen this is suitable for the own, government desk or a small conference room. additionally, IP workplace R10 opens a number of APIs to make it less complicated for builders to create WebRTC primarily based valued clientele to simplify configuration and deployment for partners. eventually, virtual assembly functions have been streamlined and bolstered with WebRTC audio and richer collaboration capabilities.For midsize organizations with contact facilities, Avaya announced in June a brand new staff optimization answer that gives midsize corporations with the operational intelligence vital to increase contact core efficiency and force an excellent client adventure. totally cost effective, standard to deploy and intuitive to use, Avaya group of workers Optimization select enables a wide range of insights into the consumer experience, permitting midsize companies to create essentially the most price through every client interplay.The Avaya IP office Platform is obtainable via authorized channel partners in three deployment alternatives: premises-based mostly, hybrid or pure cloud solution. With greater than half 1,000,000 systems shipped globally, Avaya IP workplace is one of the most generally offered unified communications solutions for small and midsize companies available in the market nowadays.Gary Barnett, senior vice-president and GM of Avaya Engagement options, says: “The challenge of maintaining with turning out to be, ever-changing cybersecurity threats is daunting – peculiarly for small and midsize groups with price range and useful resource constraints.“It’s these very constraints that enhance the inclination to select cloud-primarily based functions; however, it’s also now not a given undeniable fact that protection is or may be supplied by way of their cloud seller.“That’s why we consider safety may still be constructed into the answer as adversarial to bolted on. It’s elementary, and a core element of our Avaya IP office Platform.”


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    Avaya Workforce Optimization Select Implementation and Support

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    Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com real questions and Pass4sure dumps

    MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.

    Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.

    “Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”

    “We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

    Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

    About Verint Witness Actionable Solutions

    Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

    About Verint Systems Inc.

    Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

    This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


    Avaya updates contact-center platform for midsize companies | killexams.com real questions and Pass4sure dumps

    Avaya has updated its contact-center platform for midsize companies with the advanced tools of enterprise-grade contact-center software. The updates aim to lower costs and improve contact-center efficiency.

    Avaya IP Office Contact Center 10 offers configuration wizards and templates to set up call and interactive voice response flows, the ability to make changes to call flows, real-time and historical reporting capabilities, and a customer callback feature that holds their place in the queue.

    The contact-center platform is optimized for use with Avaya IP Office software and can be deployed on premises, in the cloud or a mix of the two. The platform also supports the Avaya Workforce Optimization Select suite to improve agent and customer interactions.

    Avaya IP Office Contact Center 10 is available now in English, Spanish and French.

    Join.me offers real-time collaboration integrations

    LogMeIn Inc.'s join.me has announced new integrations that allow users to launch meetings through business productivity apps, such as HipChat, Slack, Trello and Office 365.

    The integration lets users launch voice and video meetings, share screens and schedule meetings without leaving the app they're working in. A user working in Slack or HipChat, for example, can inject a join.me meeting URL into the chat stream. A user can also enable a Trello Power-Up to launch a join.me meeting directly from the project management app.

    LogMeIn also announced new join.me APIs that allow developers to embed real-time collaboration capabilities in their business apps.

    "The way people are working is clearly shifting from stand-alone, planned meetings to ad hoc collaboration that happens on the fly," said Frost & Sullivan analyst Roopam Jain. "Integration of video and web collaboration with key business applications enhances the context within which information is shared, leading to better business outcomes and workflow enablement."

    ShoreTel launches cloud partner program

    ShoreTel has announced a new program that allows channel partners to take ownership of the installation process for ShoreTel Connect CLOUD customers.

    The program makes partners the single point of contact for customer installations, and partners remain the single point of contact after installations. The program requires certification for partners, and ShoreTel designates a project manager as the partner's single point of contact for customers.

    The program gives partners the opportunity to differentiate from each other, said Heather Tenuto, vice president of global channel programs at ShoreTel, based in Sunnyvale, Calif. The program allows partners to increase revenue and provide more consistent customer service to organizations, regardless of the deployment options they choose for ShoreTel cloud services.

    A look at BroadSoft's branding initiative

    In a recent blog, analyst Zeus Kerravala of ZK Research in Westminster, Mass., examined BroadSoft's new branding initiative to increase awareness of its reach in the unified communications as a service (UCaaS) market. Most businesses that have deployed a UCaaS platform are using BroadSoft services, but many do not realize it, according to Kerravala.

    BroadSoft intends to change that with the introduction of a "Powered by BroadSoft" branding for its service provider customers, which include Verizon, Vonage and Orange. However, the branding will require education for businesses, since they don't always care about the underlying technology of their services, Kerravala wrote in his blog.

    To address this, BroadSoft announced a new UCaaS business suite that offers three core apps: UC-One, Team-One and CC-One. Kerravala said there is opportunity for success with the initiative, as service providers need to move fast to keep up with the competition, and BroadSoft's suite gives providers competitive services.

    But there will be issues BroadSoft must be prepared to address. If a service provider uses the "Powered by BroadSoft" branding, but has a poor network that degrades performance, it could create the impression that BroadSoft's services are poor, Kerravala wrote. BroadSoft should look to set technical requirements for the branding to ensure a minimum level of quality.


    Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, Calif.--(BUSINESS WIRE)--

    Avaya Holdings Corp. (AVYA) today announced the company is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide1, marking the 17th time that Avaya has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as “companies that execute well against their current vision and are well positioned for tomorrow”.

    “Companies that prioritize the Customer Experience generally demonstrate a higher rate of revenue growth,” said Jim Chirico, president and CEO, Avaya. “The key to ensuring a quality experience in this digital age is to start with a robust, flexible infrastructure that enables the company to manage all aspects of the customer experience and serves them well into the future. Companies continue to rely on Avaya to enable their digital transformation, which is why we feel that no one in our industry has demonstrated the history of leadership, vision and execution that Avaya has achieved, highlighted by this most recent recognition as Leader in the Gartner Magic Quadrant.”

    Companies in over 150 countries around the world choose Avaya contact center solutions to transform their customer service and support operations, including Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng Automotive Interior Systems and others. Avaya’s comprehensive, end-to-end portfolio helps drive digital transformation by providing the secure, flexible foundation to power seamless self and assisted service over any channel, the ability to create and integrate applications in house, from Avaya or other third parties, and the workforce management tools to ensure continuous improvement. Avaya believes the portfolio addresses the Customer Experience Priorities in 2018 identified in a Gartner report2:

    “Across a range of CX improvement projects, personalization, Voice of the Customer (VoC), metrics and multichannel-related projects will be the highest priority activities in 2018.”

    Avaya’s flagship contact center offering, Avaya Oceana™, enables omnichannel capabilities for a personalized, multi-touch customer experience, a context-rich agent environment and seamless interactions and handoffs between mobile, self, and live service. Avaya Analytics delivers powerful, real-time and historical analysis and visualization of the customer journey. In addition, Avaya Breeze enables rapid development and integration of customized or pre-built applications – known as Avaya Snap-Ins – from Avaya and third-party developers. Avaya Workforce Optimization solutions enable companies to record the voice of the customer, analyze, and evaluate employee performance and deliver coaching to improve the customer experience.

    Throughout the year, Avaya continued to advance its contact center portfolio with a number of strategic moves and innovative solutions: Offering Avaya Contact Center solutions as cloud, hybrid, or on-premises deployments – including Avaya Oceana; acquiring Spoken Communications for CCaaS for large enterprises; announcing the Avaya Mobile Experience – a unique offering that enables contact centers to identify incoming calls from mobile devices and optimize the customer experience for the device; and a strategic partnership with Afiniti to incorporate behavioral pairing into Avaya contact center routing. In addition, Avaya Ava – the company’s virtual customer assistant -- made her debut equipped with natural language processing, machine learning, and innovative analytics to enable effortless customer engagement through social media and messaging platforms.

    The 2018 report on the Magic Quadrant for Contact Center Infrastructure, Worldwide, evaluated 11 different contact center infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines contact center infrastructure (“CCI”) as “the products (equipment, software, and services) needed to operate call centers for telephony support and contact centers for multichannel support. A third deployment option for CCI is as a core component of customer engagement centers, in which functionality is tightly integrated with CRM and social media channels to give a ‘single view of the customer’ across all touchpoints”.

    Story continues

    1Gartner, “Magic Quadrant for Contact Center Infrastructure, Worldwide” Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018.

    2Gartner, “Customer Experience 2018 Benchmarks: Turning Return on Investment Into Reality,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, 4 May 2018.

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Avaya

    Avaya (AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

    Cautionary Note Regarding Forward-Looking Statements

    This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

    Source: Avaya Newsroom

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005527/en/



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