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3308 Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation

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3308 exam Dumps Source : Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation

Test Code : 3308
Test Name : Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Contact Recording and

Ras Al Khaimah residents get enhanced entry to public services with Avaya Communications options | killexams.com Real Questions and Pass4sure dumps

* faraway access to the courts. at the RAK Courts and Public Prosecutions departments, the emirate’s judiciary our bodies, all applicable situations can now be conducted by means of video conference. And recorded calls from claimants are actually admissible in courtroom instances.

* A greater productive job-utility system. potential employees at RAK e-Gov can now make use of a digital platform to attend job interviews throughout departments, and only want a web-enabled equipment to entry virtual conferencing rooms.

* faraway marriage processes. Ras Al Khaimah citizens can now take part in a felony marriage method that will also be accomplished via video conference.

* A more efficient Municipality department. This department has been in a position to cut back processing instances by using enabling engineers and consultants to transmit alterations to files via an online communications platform, cutting back the want for physical travel to executive workplaces.

RAK e-Gov is now the usage of more than a few Avaya solutions to carry these services. the use of Avaya’s group management answer on Avaya Equinox, RAK eGov can supply faraway entry to public features through smartphones and computers. RAK e-Gov is also using the answer for team engagement and video conferencing1 because it supports the expertise infrastructure of over 20 government departments.

constructing on a a hit relationship with Avaya for more than eight years, RAK e-Gov has additionally migrated its present call facilities into one centralized system using Avaya expertise. This allows for RAK e-Gov to maintain more useful counsel reporting, voice recording and a more productive call administration equipment.

“Our aim is to bring ease of use for all residents, and to make their lives less demanding by way of making certain they can access services via their smartphones instead of coming to actual govt constructions,” referred to Ahmed Bin Saeed Al Sayyah, conventional manager of RAK e-Gov. “Having labored with Avaya as our accomplice for a number of

years, and with the enterprise’s international track listing of working with Fortune 500™ businesses, we had self belief that they had been the right option to aid within the transformation of our existing techniques into the digital sphere.”

Sheikha Na’amah Al Qassimi, customary manager, Dubai & Northern Emirates, Avaya, added: “The Ras Al Khaimah executive has lengthy been committed to using the top-quality technology products, with the highest necessities, to bring the optimal experiences to its citizens. With close to a decade of partnership between us, we're completely happy to preserve increasing our cooperation to pressure the Emirates’ digital transformation—keeping with the ahead-considering vision of the management to deliver convenience via purchasable features.”

-Ends-

About AvayaBusinesses are developed on the experiences they give, and each day hundreds of thousands of these experiences are constructed by Avaya (NYSE: AVYA). For over 100 years, we’ve enabled businesses worldwide to win – by growing clever communications experiences for customers and employees. Avaya builds open, converged and creative options to boost and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To grow your business, we’re committed to innovation, partnership, and a relentless center of attention on what’s subsequent. We’re the technology business you believe to aid you carry Experiences that count number. visit us at www.avaya.com. 

Cautionary word involving forward-searching Statements

This document incorporates certain “ahead-searching statements.” All statements apart from statements of old reality are “ahead-looking” statements for applications of the U.S. federal and state securities legal guidelines. These statements could be identified by way of forward looking terminology similar to "expect," "accept as true with," "continue," "might," "estimate," "expect," "intend," "may additionally," "might," “our vision,” "plan," "knowledge," "preliminary," "predict," "should," "will," or “would” or the poor thereof or different variations thereof or related terminology and consist of, however are not limited to, anticipated money savings and statements about increase, trade checklist and better operational metrics. The company has based these ahead-searching statements on its existing expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are budget friendly, such forward-looking statements are handiest predictions and contain common and unknown dangers and uncertainties, lots of which are beyond its manage. The components are discussed in the business’s Registration remark on form 10 filed with the Securities and exchange fee, can cause its precise results, efficiency or achievements to differ materially from any future results, efficiency or achievements expressed or implied via these ahead-looking statements. For a further list and outline of such hazards and uncertainties, please seek advice from the company’s filings with the SEC that are available at www.sec.gov. The enterprise cautions you that the checklist of critical elements included in the enterprise’s SEC filings may additionally no longer contain all of the fabric factors which are crucial to you. furthermore, because these risks and uncertainties, the concerns observed in the forward-looking statements contained in this document may now not in fact ensue. The company undertakes no duty to publicly update or revise any ahead-looking statement on account of new guidance, future activities or otherwise, except as in any other case required by means of legislation.

Media Contact:Vernon SaldanhaProcre8 (on behalf of Avaya)+971 fifty two 288 0850vernon@procre8.biz 

© Press unlock 2019

New year, same result and it appears unhealthy for Earthquakes | killexams.com Real Questions and Pass4sure dumps

click right here if you're having situation viewing the picture gallery or video to your cell equipment.

SAN JOSE – despite a new large-identify train, the Earthquakes’ opened the 2019 MLS season the style a great deal of ultimate season appeared – with a dispiriting loss.

San Jose blew an early result in fall 2-1 to the Montreal influence on Saturday night at a less-than-full Avaya Stadium.

The hiring of Argentine Matias Almeyda, the 2018 CONCACAF instruct of the year, brought a sense of optimism to a crew that had the league’s worst checklist closing 12 months (four-21-9) and stored discovering the way to lose early leads. The Earthquakes additionally signed four new starters right through the offseason – keeper Mario Vega, left lower back Marcos Lopez, and midfielders Judson and Cristian Espinoza.

The group bought off to an outstanding birth. the primary goal of the season got here from Magnus Eriksson, who took a nifty circulate from precise player Vako Qazaishvili to ranking from the properly of the box. Eriksson had six goals remaining year, his first season in San Jose after taking part in in Sweden.

however the lead was passed by halftime. celebrity striker Ignacio Piatti acquired a short nook kick, bought round Espinoza and scored to tie the score in the twenty ninth minute. Saphir Taider scored the winner within the forty fourth minute when Zakaria Diallo’s cross bought previous sliding fullback Nick Lima.

The Quakes dominated possession within the second half as Montreal seemed content to sit returned, however only entire with five shots on target (three within the 2nd half).

Quakes captain Chris Wondolowski, whose a hundred and forty four career dreams are one short of Landon Donovan’s MLS list, became held to at least one shot on the right track over ninety five minutes.

His subsequent opportunity at the record comes Saturday when San Jose plays host to Minnesota FC at 5 p.m.


CallCopy call Recording and make contact with core answer Rated "Avaya Compliant" | killexams.com Real Questions and Pass4sure dumps

cc: find staff Optimization Suite Undergoes a hit Compliance testing With Key Avaya IP Telephony solutions

COLUMBUS, OH--(Marketwire - Jan 18, 2012) - CallCopy, a leading provider of innovative call recording and contact center options, today introduced that its cc: find workforce optimization suite is compliant with key web Protocol (IP) telephony options from Avaya, a global company of enterprise collaboration systems, utility and capabilities.

cc: find will also be leveraged with the aid of corporations to improve their degree of consumer service, boost organizational performance and proactively leverage company intelligence through capturing and inspecting consumer interactions. The application is compliance-proven by using Avaya for compatibility with: Avaya air of mystery® communique supervisor 6.0.1 and Avaya aura® software Enablement services 6.1.

"This newest compliance testing builds on our lengthy-standing relationship with Avaya," spoke of Matt Madzia, director of product management at CallCopy. "Our consumers benefit drastically from our compatibility trying out, which has resulted in particularly interoperable options with Avaya. We stay committed to offering customers new the way to quite simply and cost-effortlessly discover new probabilities for getting greater out of their communications infrastructure."

CallCopy is a longtime member of the Avaya DevConnect software -- an initiative to enhance, market and sell imaginative third-celebration items that interoperate with Avaya know-how and lengthen the price of an organization's funding in its network. As a Gold member of the program, CallCopy worked with a group of Avaya engineers throughout the compatibility trying out method to advance a finished examine plan to investigate even if cc: find became Avaya compliant.

"CallCopy's newest update to their body of workers optimization answer has gone through formalized interoperability checking out," referred to Eric Rossman, vice president, developer family members at Avaya. "by way of working with independent technology companies throughout the Avaya DevConnect application to investigate compatibility, this helps us ensure that Avaya consumers can confidently leverage and upgrade to our latest solutions."

About CallCopy CallCopy, a leading company of resourceful contact middle options, is committed to ensuring the maximum requisites of satisfaction. The award-successful, business-confirmed cc: discover suite provides advanced call recording, display capture, high-quality administration, speech analytics, computing device analytics, efficiency administration, customer pride survey and staff management capabilities to companies of all sizes and industries. For more counsel, visit www.callcopy.com.

About Avaya Avaya is a world provider of company collaboration and communications solutions, presenting unified communications, contact facilities, statistics options and related capabilities to corporations of all sizes all over the world. For greater assistance please discuss with www.avaya.com. For more guidance on the Avaya DevConnect software, consult with www.avaya.com/devconnect.


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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation

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Contact Center Solutions Featured Article | killexams.com real questions and Pass4sure dumps

October 09, 2014

CXM, a provider of workforce optimization solutions, has announced that its Recording and Quality Monitoring Software Suite has received ‘Avaya Compliant’ status for some of Avaya’s communication and contact center solutions, through Avaya DevConnect program.

Customer Experience Management, or commonly known as CXM, Inc., grew from a recording system to a robust quality monitoring solution. Offering enterprises call center software solutions for small-to-medium businesses and small-to-medium enterprises, it develops call recording, screen recording, performance evaluation, agent coaching, workforce management and speech analytics solutions.

According to CXM, it is a technology partner in the Avaya DevConnect program—Avaya’s initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology. It is touted that this initiative helps in extending the value of a company's investment in its network.  

Sources indicate that CXM’s recording and quality monitoring application successfully passed compliance-testing by Avaya for compatibility with Avaya Aura Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.

The Avaya Aura Communication Manager software helps in offering unified communications (UC) solutions to enterprises. It is designed to deliver rich voice and video capabilities. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities too.

As a software platform, the Avaya Aura application enablement services (AE Services) is designed to provide an enhanced set of application programming interfaces (APIs), protocols, and web services that expose the functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.

By receiving successful compliance status with Avaya Aura Communication Manager and Avaya Aura AE Services, CXM is now able to demonstrate its dedication to the Avaya product line and its customers, cited Michael Sinclair, president, CXM, in a statement.

Since CXM is Avaya’s technology partner, it was eligible to submit products for compliance testing at the Avaya Solution Interoperability and Test lab. According to sources, a team of Avaya’s engineers developed a comprehensive test plan for each application to verify whether it was Avaya compatible. This verification will now empower CXM to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, thereby expediting deployment of new applications and reducing both network complexity and implementation costs.  

Edited by Maurice Nagle


Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com real questions and Pass4sure dumps

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.

Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.

“Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”

“We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


OAISYS Call Recording Solution Now Rated "Avaya Compliant" | killexams.com real questions and Pass4sure dumps

SOURCE: OAISYS

OAISYS

OAISYS Call Recording Solution Now Rated 'Avaya Compliant'

November 16, 2010 07:00 ET

Call Recording and Interaction Management Application Is Compatible With Key Avaya Contact Center and IP Telephony Solutions

TEMPE, AZ--(Marketwire - November 16, 2010) - OAISYS®, a leading provider of business call recording and contact center management solutions, today announced that its Tracer application is compliant with key contact center and IP telephony solutions from Avaya Inc., a global leader in enterprise communications systems, software and services.

The Tracer professional interaction management solution allows businesses to record calls, conduct live and automatic call monitoring, evaluate and rank employee performance and archive calls for later playback and review. The application now is compliance-tested by Avaya for compatibility with Avaya Aura™ Communication Manager 6.0 using Avaya Aura™ Application Enablement Services 5.2.2 (AES) solutions.

"The integration of OAISYS Tracer with Aura Communication Manager provides enterprises and contact centers with a feature-rich, simple-to-use and highly affordable call recording and quality assurance solution," said Brian Spencer, president of OAISYS. "Avaya compliant testing assures customers and resellers that Tracer will easily, reliably and cost-effectively help them get the most from the Avaya communications infrastructure."

OAISYS is a member of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. 

As a Gold member of the program, OAISYS is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs. 

"The integration with OAISYS Tracer provides contact centers and enterprise users with the tools they need to address customer service, regulatory compliance and personnel development concerns throughout the organization," said Eric Rossman, vice president, developer relations, Avaya. "Avaya customers can now implement a reliable and affordable standards-based call recording and interaction management solution to help achieve low-cost, efficient and profitable contact center operations."

About OAISYS OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.

About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.



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