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3303 Avaya Proactive Contact Implementation and(R) Maintenance

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3303 exam Dumps Source : Avaya Proactive Contact Implementation and(R) Maintenance

Test Code : 3303
Test Name : Avaya Proactive Contact Implementation and(R) Maintenance
Vendor Name : Avaya
Q&A : 82 Real Questions

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Avaya Avaya Proactive Contact Implementation

Avaya Unveils Turnkey answer for Proactive management of the consumer journey for Mid-size Contact centers | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun three, 2013) -   

  • Avaya Outbound Contact express provides a pre-integrated solution with all of the important add-ons obligatory for proactive consumer experience administration
  • supports mid-size contact facilities with 25-250 agents and as much as 500 trunks
  • swift, simplified deployment reduces time to service to one day from 30+ days vital for multi-supplier options 
  • Avaya today announced a new solution for mid-dimension contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact specific is a turnkey answer with all the hardware, application and aid features crucial for reasonably-priced, proactive customer experience operations. 

    effortless to set-up and maintain, Outbound Contact specific builds on Avaya's confirmed, outbound customer event administration capabilities in a pre-built-in, all-in-one solution for the mid-size contact center with 25-250 agents and up to 500 trunks. in comparison to alternative, multi-dealer options, Outbound Contact categorical reduces the time to service from a baseline of 30 days to 1 or two.

    Avaya Outbound Contact categorical uses industry main name detection and superior, patented predictive and preview dialing algorithms for more positive use of agent time and a reduce can charge per call to reach consumers. additionally, a single contact for all preservation and assist needs tremendously reduces the prices and complexity linked to daily operations and renovation of normal, multi-dealer solutions. 

    Outbound Contact express comprises:

  • Administrative net client for defining campaigns
  • Full featured, market main dialer with brilliant call detection accuracy
  • Agent scripting to make certain consistent, a success consumer interactions
  • Reporting and speak to recording to ensure best and compliance
  • Avaya Speech Analytics to force perception and growth to agent efficiency and operations.
  • 24x7 aid and professional ™ methods monitoring
  • utility upgrade insurance plan in addition to not obligatory constituents assist
  • Avaya Outbound Contact categorical leverages key, patented points of Avaya's portfolio of Outbound Contact middle solutions to give complete facets and capabilities packaged to fit the specific needs and requirements of mid-measurement contact centers. Avaya's Outbound and Proactive adventure management solutions give businesses with an entire, multichannel, agent and agent-less answer to assist their outbound advertising, earnings, service, and collections needs. purposes like Avaya Proactive Contact and Avaya Proactive Outreach supervisor simplify execution of massive scale outbound campaigns while ensuring organizations meet even the most strict regulatory compliance requirements.

    Avaya Outbound Contact specific might be globally attainable this summer season.

    prices: "establishing proactive client journey operations has up to now required corporations to have interaction in a long, laborious system and with a number of providers, and turned into commonly out of the reach of mid-sized operations. Avaya Outbound Contact specific streamlines all this with a powerful, pre-integrated solution that gives all the items, including ongoing guide and upgrade coverage, want for particularly positive operations."--Mark de la Vega, vice president and normal manager, Contact middle, Avaya

    "The ordinary contact center operation is basically focused on being obtainable through plenty of capacity when the client is able to provoke contact. however, there is massive value to adopting a proactive contact approach that can alert consumers and others when there is information they should understand. Single seller, turnkey technology solutions make adopting a proactive method a lot extra feasible, and might remove most of the hesitations that may also stay away from companies from going down this route."--Ken Landoline, primary Analyst, current evaluation

    "We see a significant chance for a comprehensive turnkey proactive contact answer for the mid-measurement contact core. here is a largely underserved market as a result of the complexity and cost of average, multi-dealer solutions. We believe AdvanTel customers can be as excited about Avaya Outbound Contact specific as we are."--Dan Ferguson, President and CEO, AdvanTel

    additional supplies Avaya Contact middle solutions

    Tags: Avaya, Avaya aura, customer experience administration, contact core, proactive client provider, outbound client contact, personnel optimization, analytics,

    About Avaya: Avaya is a world provider of company collaboration and communications solutions, proposing unified communications, contact facilities, networking and connected features to groups of all sizes around the globe. For more tips please discuss with www.avaya.com.

    certain statements contained during this press liberate are ahead-looking statements. These statements could be recognized by means of ahead-looking terminology such as "assume," "trust," "continue," "may," "estimate," "are expecting," "intend," "may additionally," "may," "plan," "capabilities," "predict," "may still" or "will" or other similar terminology. we've based mostly these ahead-searching statements on our current expectations, assumptions, estimates and projections. whereas we trust these expectations, assumptions, estimates and projections are economical, such forward searching statements are best predictions and involve ordinary and unknown hazards and uncertainties, a lot of which are beyond our control. These and different important factors could cause our specific effects, performance or achievements to vary materially from any future consequences, performance or achievements expressed or implied by these ahead-searching statements. For an inventory and outline of such risks and uncertainties, please discuss with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to replace or revise any forward-looking statements, no matter if because of new information, future hobbies or in any other case.

    observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.


    Avaya to show off options to enhance Healthcare Experiences At HIMSS 2019 | killexams.com Real Questions and Pass4sure dumps

     

    Avaya Holdings Corp., a world chief in solutions to boost and simplify communications and collaboration, could be demonstrating its complete portfolio of solutions for the healthcare industry at the upcoming HIMSS international convention & Exhibition held at the Orange County conference and Exhibition center in Orlando, FL from February 11-15. Avaya might be a Diamond exhibitor at booth #6541 together with ConvergeOne. The HIMSS 2019 event (himssconference.org) brings together over forty five,000 health suggestions and expertise experts, clinicians, executives and market suppliers from around the world.

    Avaya options for Connecting Healthcare consist of:

    Care team Collaboration• enrich care coordination with multimedia cellular solutions;• enhance care crew time with patients;• cut back preventable damage through workflows and collaboration.

    affected person access & features• enhance affected person entry to care with a prosperous omnichannel solution;• cut back wait instances, no suggests and in-community referrals leveraging automation and EHR integration with your access core;• Proactively have interaction patient on their media of option;• increase patient referrals;• increase patient access to medication regiments and care plans.

    virtual Care• reduce avoidable emergent and urgent care via telehealth triage;• join care team and peer coaches with sufferers in time of need;• increase and scale homecare with medical contact facilities.

    “Avaya healthcare solutions provide the reliability, protection, flexibility and scale we require to more desirable meet the wants of our purchasers via creative communications equipment, and Avaya is now working with us to transition to the cloud,” stated Bob Doran, vp of Telecommunications, automatic health programs. “We at the moment span fifteen states across the U.S. and transforming into, and we have depended on Avaya’s ninety nine.999% uptime reliability considering that 1994. they're a depended on associate that gives the optimum levels of assist and repair, mixed with communications and collaboration solutions we can rely on, and that our valued clientele depend on, every and each day.”

    For healthcare suppliers, the care crew’s skill to speak with sufferers alongside their fitness adventure is a must have to the mission of helping their care plan and decreasing readmissions. by means of connecting americans, materials, information, and options, suppliers can optimize operations and cut back chance, while expanding operational effectivity and profitability. a flexible communications answer is critically important to the a success digital transformation of health care systems. The accurate 10 healthcare features companies in the world, and the accurate 10 U.S. hospitals all rely upon Avaya communications solutions to raise affected person experience, increase care team effectiveness and collaboration, and drive elevated effectivity.

    Avaya and its ecosystem of companions have deep expertise and teams concentrated particularly on addressing the wonderful necessities of supplying verbal exchange options to the healthcare industry. Avaya works with these partners to mix technical, consumer engagement and functions components to supply a finished portfolio of solutions for healthcare suppliers addressing affected person entry and services, digital care, telemedicine and care group collaboration to enhance productivity, streamline workflow, increase the best of care and increase ROI.

    “we've fifty five faraway locations, three distinctive hospitals, and 450 different healthcare providers as a part of our network, and our Avaya verbal exchange options allow us to give an finest aggregate of human contact supported by way of sensible automation for more suitable affected person adventure,” spoke of Tim Rosner, Chief expertise Officer, Southcoast health. “We’re imposing new applied sciences in healthcare and place a lot of cost in our long-term partnership with Avaya that permits us to circulate ahead successfully in this effort.”

    in response to analysis enterprise IDC, today there are extra opportunities and challenges than ever to with no trouble communicate with patients, starting with the number of channel decisions mobile, web, textual content, or chat used to join with them. A one-size-fits-all strategy will not work. enterprise patient entry and functions and digital care coordination options need to be bendy based on patients’ verbal exchange needs and the place they're in their affected person event. These options should additionally tackle evolving technology, enterprise, and regulatory necessities dealing with healthcare companies.1

    “Our focus is absolutely, one hundred percent on our sufferers, including our total workflow, techniques and communications platform,” spoke of Jim Hennigan, IT supervisor, Innova health methods. “we are looking at new and ingenious the right way to increase the patient adventure and to make healthcare greater obtainable to different groups like millennials. Avaya omnichannel solutions permit us to make use of all channels of communication, from net chat, video, voice, and telemedicine to deliver extra positive care in a proactive, efficient manner.”

    1 “riding Operational Efficiencies via better affected person entry and capabilities” IDC, June 2018

    About AvayaBusinesses are built on the experiences they deliver, and every day thousands and thousands of those experiences are developed by means of Avaya (avaya.com). For over one hundred years, we’ve enabled agencies all over the world to win by means of creating intelligent communications experiences for purchasers and personnel. Avaya builds open, converged and imaginative solutions to boost and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your enterprise, we’re dedicated to innovation, partnership, and a relentless focus on what’s next. We’re the expertise enterprise you believe to assist you convey Experiences that rely.

    Cautionary observe regarding ahead-looking StatementsThis doc includes certain “forward-searching statements.” All statements aside from statements of historic truth are “forward-looking” statements for applications of the U.S. federal and state securities legal guidelines. These statements can be recognized by way of ahead looking terminology akin to "anticipate," "consider," "continue," "might," "estimate," "are expecting," "intend," "may also," "might," “our imaginative and prescient,” "plan," "competencies," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different diversifications thereof or related terminology and consist of, however don't seem to be restricted to, anticipated money discount rates and statements about growth, change list and improved operational metrics. The enterprise has primarily based these forward-looking statements on its existing expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are good value, such forward-looking statements are handiest predictions and contain prevalent and unknown dangers and uncertainties, many of which are beyond its handle. The elements are discussed in the company’s Registration commentary on kind 10 filed with the Securities and alternate fee, could cause its specific results, performance or achievements to vary materially from any future effects, performance or achievements expressed or implied by means of these ahead-looking statements. For an additional list and description of such dangers and uncertainties, please confer with the company’s filings with the SEC that are available at sec.gov. The business cautions you that the checklist of vital factors blanketed within the business’s SEC filings may additionally not comprise the entire cloth components that are critical to you. additionally, given that these hazards and uncertainties, the concerns observed within the ahead-searching statements contained during this file may now not truly take place. The business undertakes no responsibility to publicly replace or revise any ahead-looking commentary on account of new suggestions, future movements or otherwise, except as otherwise required by using legislation.

    All emblems identified by using ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All different logos are the property of their respective homeowners


    Avaya certified specialist (ACS) | killexams.com Real Questions and Pass4sure dumps

    This dealer-specific Certification is obtainable through:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This electronic mail address is being blanketed from spambots. You want JavaScript enabled to view it.

    ability stage: Intermediate                          repute: Being phased out

    budget friendly: $a hundred twenty five (shortest track)               

    abstract:This mid-level certification is for individuals who integrate voice networking, information networking, and applications into potent company communications solutions. ACSs design, put into effect and assist Avaya options in a true world atmosphere.

    preliminary necessities:You ought to dangle the ACA Certification and circulate one among specialist non-obligatory exams ($125). choose from two tracks, Design and Implementation.Design Tracks consist of: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.Implementation Tracks include: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact solutions.practicing is accessible but no longer required.

    carrying on with necessities:Certification is legitimate for two years.

    See all Avaya Certifications

    seller's web page for this certification


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    Avaya Proactive Contact Implementation and(R) Maintenance

    Pass 4 sure 3303 dumps | Killexams.com 3303 real questions | [HOSTED-SITE]

    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!New products driven through our R&D investments ... patent and customer implementation for groundbreaking Avaya Mobile Experience technology and our strategic alliance with Afiniti International Holdi...

    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce Experience With Next-Generation Contact Center Solutions | killexams.com real questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.

    After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.

    Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    ‘The art of domestic policing, by IG | killexams.com real questions and Pass4sure dumps

    Text of a lecture delivered by Acting Inspector-General of Police, Abubakar Adamu Mohammed to Course 27 Participants of the National Defence College, Abuja at the college auditorium on 7th February, 2019

    It is my honour and privilege to present this paper on behalf of the Acting Inspector-General of Police, IGP Abubakar Adamu Mohammed NPM, mni, who directed me to convey his candid apology for not being able to be here to personally deliver this lecture. He also sent his warm greetings and asked me to sincerely thank the Commandant for inviting him to deliver this lecture on “Nigeria Police: Challenges and future perspectives” to these distinguish participants. There is no doubt that no topic would have been more apt at this period of our national history than the one in question.

    The aim of this paper is to acquaint the participants with adequate knowledge of the Nigeria police Force (NPF).

    Outline of the Paper

  • a) History and evaluation of the Nigeria Police Force
  • b) Organizational Structure of the Nigeria Police Force
  • c) Roles, Mission and Powers of the Nigeria Police
  • d) Domestic policing, with emphasis on community policing
  • e) International policing/ Police and Peace Support Operations
  • f) Constraints to Nigeria Police Operational Efficiency
  • g) Future Perspectives and Policy Direction
  • h) Conclusion
  • History and Evaluation of the Nigeria Police Force

    Historically, the establishment of a police force in Nigeria could be traced to the formation of a 30-Man Contingent in June 1861 in Lagos. The then Consular General, John Beecroft, appointed a 30-Man group of officers named the Consular Guard, with the permission of the British Government. This was to aid him in the discharge of his numerous administrative duties, some of which he regarded as police duties. This Consular Guard was renamed the “Hausa Guards” in 1863 and consisted of 600 men following an additional enlistment of run-away slaves captured at Jebba by Lieutenant Glover R. N. The Guard subsequently increased in capacity to 1,200 men due to the recruitment of new officer mainly of Hausa origin, all commanded by an Inspector General of Police. This Guard was saddled mainly with military duties as well as some civil duties, dealing with internal disturbance and external aggression.

    In 1894, the Niger Coast constabulary was established in Calabar under the Niger Coast Protectorate. It was modelled after the Hausa Constabulary but with greater emphasis on the military role. During its six years of existence, the constabulary was mainly engaged in active service and formed the major part of the Expedition against Benin in 1896. Like the Hausa Constabulary, Lagos Police Force was established on 1st January, 1896 and named the “Lagos Constabulary”. It had a Commissioner, two Assistant-Commissioners, a Superintendent, a Pay Quarter, a Master-Tailor and 250 other ranks. The Commissioner was a Sheriff (i.e. officer in charge of process). Inspector of weight and measure was also in charge of prison. This Force was armed and operated mainly in Lagos area while the “Hausa Constabulary” operated in the hinterland. In 1906, three separate Police Forces existed in Nigeria; the Lagos Police Force, the Northern Police Force and the Southern Police Force.

    Indeed, even at amalgamation in 1914, Nigeria did not have a unified Police until 1930 when all the three Forces were merged to form the Nigeria Police Force, with NPF as its acronym. The Force was under the command of Mr Duncan, as the Inspector General. The new Police Force was saddled with military duties as well as civil Police duties, dealing with internal disturbance and external aggression. The title, “Inspector General” was dropped for “Commissioner of Police” in the year 1937 as the Command Head of the Nigeria Police Force. Following the administrative division of the country into; East, West and Northern Regions, the Force was divided in 1947 and the office of an Assistant Commissioner of Police was created and appointed in each region. With the introduction of a new constitution in 1952, the Nigeria Police was again under the leadership of an Inspector General assisted by a Commissioner in charge of each of the regions.

    As Nigeria became a Republic on the 1st of October, 1963, the Nigeria Police continued to be administered on a Federal basis as it was promulgated in the Republican Constitution. Pursuant to the Military take-over of government in January 15, 1966, the country was divided into twelve States on 27th May, 1967. Subsequently, the Nigeria Police made necessary adjustments by establishing a Police Area Command in each of the States under the authority of Commissioners of Police. With the further creation of additional States, the structure changed to thirty-six States, and the Federal Capital Territory.

    It is imperative to note that even after the mergers of the Forces, under the colonial rule, the Nigeria Police still performed the vast majority of its duties under Local Governments. Thus, they were working under Native Authorities. However, at Independence in 1960, and under the first republic, the Nigeria Police initially worked on regional basis (territorial premise) before it was changed to the National Police. From thereon, the Police Force has experienced expansion, modernization and a couple of changes in nomenclature.

    The NPF, which at independence numbered approximately 12,000 was chronically underfunded (CLEEN Foundation, 2008). This, in addition to low manpower, was due to lack of equipment to perform. Equipment and facilities were poorly maintained, and with time, obsolete equipment such as those of communications were not upgraded to modern international standards. In addition, police remunerations were absolutely at their lowest, prior to the present democratic dispensation 1999. The numbers of police officers were not commensurate to the growing population of the country. At the advent of the current democratic dispensation in 1999, there were only 112,000 Policemen and women policing the Country of approximately 119.3 million then.

    Organisational Structure of the Nigeria Police Force

    The structure of the NPF is provided for under Section 214 (2) (a) and 215(2) of the 1999 Constitution of the Federal Republic of Nigeria, as amended. It is designed to work in a multi-divisional form, although the operational structure has recently evolved in a matrix form with the combination of many other structures. Section 215 (2) of the Constitution states that:

    The NPF shall be under the Command of the Inspector-General of Police and any contingents of the NPF stationed in a State shall be subject to the authority of the Inspector-General of Police, and under the command of Commissioner of Police of that State.

    From the above provisions, three different structures: Command (Authority) Structure; Administration Structure; and Organisational Structure exist in the NPF. These structures are patterned to meet the Constitutional expectations of the Force, to perform efficiently and effectively the duties assigned to it. The Headquarters of the Nigeria Police Force is in Abuja, the Federal Capital Territory, where the office of the Inspector General of Police is located.

    In order to ensure effective service delivery, the Inspector-General of Police is assisted by Deputy Inspectors-General of Police that are structured and divided into seven Departments: ‘A’- ‘G’, with each Department charged with peculiar duties. ‘A’ Department: Finance and Administration; ‘B’ Department: Operation; ‘C’ Department: Logistics and Supply; ‘D’ Department: Investigation and Intelligence; ‘E’ Department: Training and Development; ‘F’ Department: Research and Planning and ‘G’ Department: Information Communication and Technology (ICT). Though their duties are inter-woven, there is no water-tight separation among the departments in the course of handling issues and affairs of the Force because very often, one particular issue may require the attention of two or more departments. That is, what obtains in practice is that all the departments have coordinate powers that overlap in the process of performance of their respective duties. It is these Departmental Heads, including the Force Secretary that constitute the Nigeria Police Management Team, under the leadership of the Inspector General of Police. The Management Team makes decisions and gives directives that reflect national policies on all issues relevant to the Force.

    The NPF is further structured in line with the geo-political structure of the Country, with provisions for supervisory formations. The structure formation enables Police operations cover the internal territory of Nigeria. As at January 2019, the NPF has, across the Federation, 12 Zones, headed by Assistant Inspectors-General of Police; 36 States and FCT Command, headed by Commissioners of Police; 127 Area Commands, headed by Assistant Commissioners of Police (ACP), also known as Area Commanders; 1,329 Divisions, commanded by Divisional Police Officers of the ranks of Assistant Superintendent of Police to Chief Superintendent of Police; 1,579 Police Stations, headed by Police Inspectors and; 3,756 Police Posts, headed by non-commissioned officers. The hierarchy of the Police Force therefore runs from the patrol team to the Force Headquarters. It is important to state that, there is no fixed number of Police Divisions that make up an Area Command and number of Police Stations that constitute a Police Division as their statutory creations depend on such considerations like – population density, geographical size and other security peculiarities of the respective States. The overall consideration being that every State is adequately policed.

    By its nature, the Police operational crime fighting function is felt by the populace. The relevance of the structuring of the Police to the defence and internal security of the nation can be appreciated by the totality of Police role in internal security. The whole weight of the powers and duties of the Police are spread on the balance of these structures. A periodic assessment and review of these structures to determine their relevance in the scheme of the nation’s defence mechanism has remained a traditional exercise in the Force, in order to catch up with current global policing strategies as prescribed in international defense policies.

    Roles, Mission and Powers of the Nigeria Police

    There are several laws in the country that instituted the Nigeria Police and their corresponding roles, especially the Police Act, Criminal Procedure Act (CPA) and the Criminal Procedure Code (CPC) which grants the Police wide powers. According to Section 4 of Police Act 2004, the main functions of the NPF are unambiguously stated as follows:

  • Prevention and detection of crime;
  • Apprehension of offenders;
  • Preservation of law and order;
  • Protection of life and property,
  • Enforcement of all laws and regulations with which they are directly charged, and perform such military duties within or without Nigeria as may be required of them by, or under the authority of this or any other Act.
  • In addition to the aforementioned roles, the NPF also has statutory powers to investigate crimes, interrogate suspects, prosecute suspects, grant bail to suspects pending completion of investigation or prior to court arraignments, to serve summons, and to regulate or disperse unlawful processions and assemblies. The Police are also empowered to search and seize properties suspected to be stolen or associated with crime, and to take record of the measurements, photographs and fingerprint impressions of all persons in custody for purposes of identification. The duties of the NPF are statutory and the police owe these duties to the generality of Nigerians and all other persons lawfully living within the country. They are therefore answerable to the law in performance of their duties.

    The vision of the NPF is to “make Nigeria safer and more secure for economic development and growth; to create a safe and secure environment for everyone living in Nigeria.” The mission of the NPF is to partner with other relevant security agencies and the public in gathering, collating, sharing information and intelligence with the intention of ensuring the safety and security of Nigerian citizens. This is aimed at addressing the root causes of crime while ensuring that any criminal act is investigated so as to bring the criminals to justice in a fair and professional manner. This mission also forms the tasks the Police seeks to achieve in the discharge of its statutory roles by employing community policing in order to achieve the goal of leading other agencies in law enforcement and maintenance of order within the Nigeria society.

    Society through its law gives its government wide powers for the purpose of efficient and effective preservation of law and order, protection of citizens from suffering, fear and loss of life and property produced by crime and violent conflict. The Police is inherently, the most visible symbol of any government power and authority and primary enforcement of its law; an institution of social control in the hands of those who are managers of the State.

    Domestic Policing, with Emphasis on Community Policing

    Domestic Policing is the internal Policing mechanism adopted by the Nigeria Police in the art of policing at home with a view to ensuring that law and order in the society is maintained, and that the security of citizens and the safety of their property is ensured. These tasks are performed using preventive and detective methods of policing such as foot and motorized patrols, beats patrols, surveillance, raids, escorts, investigations and prosecutions among others. In discharging these tasks, the NPF has now adopted community policing rather than the traditional ways of policing the country. The purpose of this is to ensure that the citizens are engaged in policing their society.

    In the course of implementing community policing within the domestic environment, the NPF put some strategies in place to ensure proper enforcement of the strategies. The NPF also adopted policing styles in conformity with universal norms and practices. This is encompassed in the concept of community-based policing system. It entails policing style of problem-solving approach to work, and involve the public in deciding policing priorities. To achieve this, the NPF established a section called the Community Policing and Strategy Development, headed by a Commissioner of Police. This Section was set up to provide research and analytical services such as to monitor and evaluate functions to support modern policing operations and public safety practices. It is also responsible for identifying law enforcement issues and conducting timely policy research and evaluation. In addition, the Section is to follow-up training and technical assistance on those issues that will provide information and direction to police personnel, police leaders and the community.

    In view of this, the NPF made provisions to provide the necessary guidelines for the execution and implementation of community policing, towards ensuring crime free society within the country. The establishment of the Community Policing and Development Section in the NPF has initiated the necessary strategies and also ensured proper implementation. The effective execution of these strategies would further improve the activities and operations of the NPF towards entrenching community policing concepts in our policing culture.

    International Policing and Peace Support Operations

    International policing activities of the Nigeria Police entails the engagement of the Force personnel in international duties. These duties include Peace Support Operations (PSOs) as well as Peacekeeping Operations (PKOs). The United Kingdom (UK) Ministry of Defence sees PSOs as “an operation that impartially makes use of diplomatic, civil and military means, normally in pursuit of United Nations Charter purposes and principles to restore or maintain peace”. It is an organised international assistance initiative to support the maintenance, monitoring and building of peace and prevention of resurgent violent conflict. The Nigeria Police participation in PSOs dated back to 1960 when the Force deployed her first contingent of Individual Police Officers (IPOs), led by Assistant Commissioner of Police, Louis Edet who later became the first indigenous Inspector–General of NPF to Congo (now Democratic Republic of Congo). This was the first time that the United Nations was deploying Police officers to a Peacekeeping operation, and Nigeria and Ghana were the first countries to be deployed.

    Deployment of IPOs continued till June, 2004 when the Force deployed her first Formed police Unit (FPU) to the United Nations Mission in Liberia (UNMIL). With this deployment, Nigeria became the first country in Africa to deploy a Formed Police Unit to United Nations Peacekeeping mission. It is gratifying to note that the performance of the first FPU deployed to Liberia was highly exemplary and provoked the United Nations to request for the deployment of more Nigeria FPUs to other United Nations Peacekeeping missions. Consequently, other FPUs were deployed to DRC and Haiti in 2005. Since then, NPF has deployed FPUs to many PSOs including Darfur in Sudan, Guinea Bissau, Somalia and Mali, under the auspices of the UN, AU or ECOWAS. To a greater extent, personnel of the NPF that have served in PSOs have performed so well that they have been commended by the UNDPKO and Heads of their respective missions.

    The role played by the Nigeria Police in PSO largely depends on the nature of the mandate. In a mission with a chapter VII mandate (i.e. executive), the Police take up national policing roles in the host state (e.g. the mission in Bosnia, Kosovo, Timor Liste). Since NPF’s first PSOs deployment to Congo, the NPF has creditably participated in numerous PSOs, among which are: –

  • UN Operation in Congo (UNCE) – 1960 – 1964
  • UN Assistance Group in Namibia (UNTAG) – 1989 – 1990
  • UN Transitional Authority in Cambodia (UNTAC) – 1992 – 1993
  • UN Protection Force – Yugoslavia (UNPROFOR) – 1992 – 1995
  • UN Angola Verification Mission (UNAVEM 1,11 & 111) – 1994 – 1997
  • UN Operation in Somalia (UOISOM 1 & 11) – 1994 – 1995
  • UN Mission for Referendum in Western Sahara (MINORSO) – 1994 – 1998
  • UN Operation in Mozambique (UNMOZ) – 1994
  • UN Assistance Mission in Rwanda (UNAMIR) – 1994
  • UN Mission in Bosnia-Herzegovina (UNMIBIH) – 1995 – 2002
  • UN Transitional Administration in East Timor (UNMEAT) – 1999 – 2012
  • UN Mission in Sierra Leone (UNAMSIL) – 1999 – 2005
  • UN Mission in Kosovo (UNMIK) – 1999 – 2012
  • UN Mission in Sudan (UNMIS) – 2005 – 2011
  • African Mission in Sudan (AMIS) – 2004 – 2007
  • UN Operations in Burundi (ONUB) – 2004 – 2006
  • UN Assistance Mission in Afghanistan (UNAMA) – 2007 – 2009.
  • As at 31st January 2018, the current deployment of Nigeria Police to different PSOs across the globe stands at Five Hundred and Fifty-Five (555) personnel covering Individual Police Officers (IPOs), FPUs and officers on secondment. At present, a total of 396 officers and men of the NPF are participating in different types of missions abroad. These include IPOs to AMISOM, MINUSMA, UNAMID DARFUR, UN Mission in South Sudan, UN Mission in Congo, MINUJUSTH, and ECOWAS Mission in Guinea Bissau. The Force also sent FPUs to UN Mission in Mali and AU Mission in Somalia. The continued participation of the Nigeria Police in PSOs has indeed exposed personnel of the Force to modern day policing strategies that have been immensely beneficial to the Force and to the Nation in general.

    Constraints to Nigeria Police Operational Efficiency

    The Nigeria Police Force is faced with many challenges that are militating against its operational effectiveness among which are as enumerated hereunder:

    Inadequate Manpower

    The NPF most important asset is its personnel. As stated earlier, the manpower strength of the NPF at the inception of democratic governance was 112,000 Policemen and women to police about 119.3 million citizens. However, with series of recruitments under the Police Reform Agenda, the current strength of the Police is approximately 300,000 personnel. The number of the officers to the population which stood at ratio of 1:563. This figure is inadequate with the estimated population of approximately 180 million.

    The precarious manpower situation is further compounded by the practice of deploying a large number of Policemen on non-Police duties or duties that could be performed by other bodies or private security guards. This is exemplified in the use of a large number of Policemen especially in urban centres for such duties as protection of VIPs, guarding private homes and provision of security at social gatherings among others. However, the Inspector General of Police is currently reviewing this situation, especially as the general election is fast approaching which obviously require adequate manpower in order to ensure maximum protection before, during and after the electioneering processes. In addition, concerted efforts are being made by the Federal Government to recruit more personnel into the Force under the present administration.

    Logistics and Infrastructure

    Inadequate means of transportation and fuelling of vehicles has impaired patrols and response to calls for assistance by the public. Sometimes the Police had failed to pursue a criminal because there is no vehicle at the station.  The Police require a large fleet of serviceable vehicles for mobility. It is recommended that a Police Station should have a minimum of four land rovers, two lorries, four crime branch vehicles, eight patrol vehicles and two motorcycles for routine patrols. Regrettably, the limited available operational vehicles are not fuelled regularly due to paucity of fund. With scarcity and cost of spare parts, many operational vehicles have been grounded and this is yet to receive desired attention. This position continues to affect the operational effectiveness of the Police, especially in terms of crime prevention.

    Insufficient Funding

    Over the years, the NPF fiscal appropriation has been inadequate towards ensuring effective discharge of its constitutional duties. This is reflected in the Force operational efficiency. The annual budgetary allocation to the Force especially with regards to Capital and Overhead cost does not in any way reflect the enormous size, scope of responsibility and actual needs of the Force.

    With insufficient funds made available to the NPF, much has not been allocated for maintenance of the Force operational vehicles. Even the little fund being allocated is not usually released on time. Going by the importance of serviceable vehicles to the NPF, the effect of deficits in fund released is drastically affecting its operational effectiveness in the face of the contemporary security challenges which ranges from armed robbery, burglary, rape, incessant killings, farmers-herdsmen clashes, banditry, among others that the country is facing. Most equipment and operational vehicles of the Force are supported and maintained by State Governments and other well-meaning Nigerians and organisations. Thus, revealing the inability of the NPF to solely operate effectively due to insufficient fund. Therefore, it is important for the Nigerian government to consider increasing and ensure full and speedy release of fund allocation to the NPF. In this instance, the Police Trust Fund Bill before the National Assembly could be speedily approved. In the recent past, the National Assembly has made progress in this direction.

    Poor Motivation/Welfare of Officers and Men

    The general welfare of officers and men of the NPF is not too encouraging. For instance, most officers and men lack habitable barracks, thereby affecting their service delivery to the nation. This does not in any way motivate the personnel for effective performance. Even though there are some welfare schemes available in the NPF, study conducted by Oyebade (2018) revealed that the services provided by these schemes are not enough to motivate its personnel for enhanced operational efficiency. As we all know, the level of operational efficiency of any organization is closely tied to the nature of motivation available to its personnel. The motivation factors in the NPF are not adequately encouraging. These, in combination with a host of other issues continue to dampen the morale of officers and men, thereby negatively affecting the operational efficiency of the Force.

    Public Perception

    The potency of the Nigeria Police in investigating crime is diminishing as public confidence in the Police has been eroded. The Police are often accused of the abuse of fundamental human rights by the Nigerian citizens, Human Rights Watch and other human right agencies. This continue to demoralise the Officers and men of the NPF thereby affecting their operational efficiency. In order to correct this anomaly, the NPF is implementing community policing that is bridging the gap between the police and the communities. The police/public partnership and community relations in crime prevention and control continue to get better.

    Future Perspectives and Policy Direction

    In term of crime prevention and control, which is most germane to our great country, the NPF has re-organised its Criminal Intelligence Bureau and is strengthening the Force Criminal Investigation Department with necessary logistics support, communications, transportation and other necessary facilities for intelligence gathering as well as timely and successful investigation. In addition, the IGP is on the track of strengthening strategic partnerships with all segments of the Nigerian society, including the traditional institutions, traders’ associations, National Union of Road and Transport Workers, trade unions and other necessary Non-Governmental Organizations within the country in order to enhance public support for its crime prevention efforts.

    Beat and patrol are the most basic functions of police operations where frontline officers are in contact with ordinary citizens of the country. Accordingly, our regular patrol of all national road networks and waterways is absolutely necessary for effective policing, prevention and detection of crime. In this respect, the Force support services; K9 (Dog Section), Mounted Troops are now been overhauled in order to ensure adequate crowd control. In addition, all urban areas in the Country will be provided with motorised patrols with appropriate communication equipment connected to similarly endowed Base Stations. For prompt and effective policing of urban neighbourhoods, the NPF is determined to reorganise and equip flash points with maps, motorcycles, bicycles and appropriate communication gadgets (walkie-talkie) that will be linked with Police Stations.

    The need for comprehensive training of officers, both locally and internationally is imperative for efficient service delivery. To this end the IGP has directed the review and reform of all existing training curriculum in the Force in order to meet its strategic training objectives. In addition, a NEED assessment on the Training Institutions particularly with a view to attracting and retaining the right personnel in the Force is part of the IGP’s agenda. The IGP has also initiated sustainable training and capacity building programmes aimed at bridging deep manpower competency gap in the Force. This will strengthen the quality of strategic police leadership and prepare the Force for future policing challenges in the country.

    On provision of infrastructure, the police leadership is on the course of facilitating the construction of more decent homes for officers and men through a robust Public-Private Partnership (PPP) arrangement. The partnership would bring about construction of low-cost houses for members of the NPF nationwide. With this, officers and men of the NPF will be motivated for effective service delivery thereby enhancing the Force operational efficiency. The IGP have strategies for proper implementation of the various welfare schemes (Insurance, Pension, Medical, among others), to ensure motivation of the personnel.

    Information and Communication Technology (ICT) play critical role in strengthening Nigeria’s internal security against potential crimes. Thus, it helps to identify potential threats, provide mechanisms and develop response capabilities for intelligence led policing in the country. In its bid to provide a viable information and communication network necessary to support intra and inter State police operations, as well as platform for interfacing seamlessly with relevant security agencies, the NPF is developing or reviewing where necessary, the Force ICT policy in line with the National ICT policy and other extant instruments. To ensure adequate use of ICT in the Force, the IGP has set the stage to equip at least 70% of police officers with necessary ICT skills for operational efficiency and improved public service delivery by the end of December 2020.

    Towards the forthcoming election, the IGP  has deviced some strategic and action plans in order to ensure an enabling environment that will guarantee security of officials, electorates and electoral materials before, during and after the elections despite the challenges facing the Force. These plans include:

  • Effective deployment of officers and men for the elections.
  • Each officer will be provided with an aid memoire on roles of the police in election monitoring and management.
  • iii.        Proactive patrol of all nooks and crannies of the nation.

  • Timely apprehension of would-be electoral offenders.
  • To ensure that all Electoral offences are professionally investigated to a logical conclusion.
  • To ensure diligent prosecution of all electoral cases.
  • However, inter-agency cooperation and collaboration is key in our policing perspective.

    Conclusion

    The NPF made provisions to provide the necessary guidelines for the execution and implementation of its statutory duties towards strengthening and ensuring a crime free society. This is complemented by the establishment of the Community Policing and Development Section that initiated necessary strategies and also ensure its implementation. However, in the discharge of its duties, the Force is faced with numerous challenges that is affecting its operational efficiency. Thus, policing a nation like Nigeria is not to be left for the Police alone, but must be seen as collective responsibility of all. Therefore, it is important for the general populace to partner with the NPF in order to assist its vision of building the people’s Police of our dream.

    Thank you for listening!

    References

    CLEEN Foundation (2008) Motions without Movement, Lagos: CLEEN Foundation.

    Constitution of the Federal Republic of Nigeria, as amended.

    Nigeria Police Act 2004

    Nigeria Police Force Criminal Procedure

    Nigeria Police Force Criminal Procedure Act

    Oyebade, A.O. (2018), Motivation and Operational Efficiency in the Nigeria Police Force: An Appraisal (An Individual Research Project Submitted to the National Institute for Policy and Strategic Studies, Kuru, in partial fulfilment for the award of Member of the National Institute, mni).



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