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1Z0-574 Oracle IT Architecture Release 3 Essentials

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1Z0-574 exam Dumps Source : Oracle IT Architecture Release 3 Essentials

Test Code : 1Z0-574
Test Name : Oracle IT Architecture Release 3 Essentials
Vendor Name : Oracle
Q&A : 176 Real Questions

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Oracle Oracle IT Architecture Release

5 causes emigrate to an Oracle Multitenant architecture | Real Questions and Pass4sure dumps

I've begun to circulate my company's building and check databases to an Oracle Multitenant structure. Multitenant...

is never new, having debuted in 2013 with the initial liberate of Oracle Database 12c, edition So, why am I moving to it now?

below is a listing of motives, starting from end-of-existence expertise concerns to easier administration and the ability to deploy more databases on our latest techniques. study on to look if your company should trust becoming a member of mine in adopting Oracle Multitenant, which -- for those not already within the recognize -- enables you to position distinct pluggable databases right into a single container database. feel of Multitenant as virtualization moved to the database level.

Oracle has deprecated the non-Multitenant structure in 12c. it is right! You can be pressured to movement to an Oracle Multitenant architecture at some element sooner or later, even though there isn't any widespread plan for a edition of Oracle Database during which non-Multitenant configurations will stop to exist. even if you don't want the multi-tenant capabilities now, that you could beginning getting used to the new method with the aid of inserting one pluggable database into a container -- what Oracle calls a single-tenant configuration.

That doesn't suggest you should pay for the added-charge know-how -- in case you only have one pluggable database, Oracle Multitenant is free. but if you do want to run a couple of pluggable database in a full multi-tenant architecture, you'll deserve to pay the further licensing charges.

Our VMware atmosphere is approaching end-of-lifestyles. We at present run our construction and look at various databases in VMware, licensing Oracle Database on the processors in our Oracle-simplest VMware ESX cluster. besides the fact that children, we're operating ESXi 5.5, for you to lose ordinary support in September 2018. We can not improve to the newer ESXi 6.0 or above with out being pressured with the aid of Oracle License administration features to license Oracle Database on all processors in the entire ESX clusters in our commercial enterprise. Oracle's position is that it be too handy to live-migrate our virtual machines (VMs) to other ESX clusters, so that they have to all be licensed.

whereas running Oracle on VMware ESX has been extraordinary for us, it's clear that we can not proceed to accomplish that for the long term. My enterprise needs to locate a different answer and still continue to be agile in our database infrastructure. operating Oracle Multitenant on actual servers can allow us to eliminate VMWare from our Oracle infrastructure, whereas not handiest keeping, however also improving our agility.

Database administration gets less demanding. An Oracle Multitenant structure forces a big exchange in how database administrators (DBAs) strategy their jobs. They should take into account no matter if particular administrative initiatives should be carried out at the container or pluggable database stage. however, once DBAs overcome that researching curve, they'll discover their time spent administering a database is reduced.

after I started with my business, we had a dozen nonproduction databases. In seven years, that count has grown to more than 30 databases. however initiatives at the container database stage handiest should be carried out as soon as, no rely what number of pluggable databases I have. And initiatives at the pluggable database stage are without difficulty scripted to loop through the entire databases for execution.

we can add extra databases. My company has always struggled with the confined variety of databases at our disposal. As I pointed out, I've considered the variety of nonproduction databases grow from 12 to greater than 30. Our management would really like for us to have much more databases for our software developers, however we're limited by using resource concerns at the VMware hypervisor host.

so as to spin up an extra VM, we'd need greater memory -- or not it's the quantity of attainable RAM that looks to be our bottleneck. With our Oracle Multitenant structure, we are able to get rid of the overhead of reminiscence and other equipment resources from each VM. This enables us to install even more databases than before with the same actual hardware.

Clones can also be created extra quickly. we now have scripts in area to create a database clone. We use disk-primarily based snapshots and clone our multi-terabyte database on the disk storage. We then mount those clone volumes to a VM and open the database.

With our present setup, we can create distinct clones of our production databases in our digital machines. These clones are used to create test databases and many construction databases that are copies of production.

Oracle Multitenant can clone a pluggable database, but additionally has the capacity to operate a image clone. a regular clone duplicates all the records information in a database. This works first-rate for small databases, however our basic creation database is over 15 TB in measurement.

a regular multi-tenant clone would require duplication of the statistics information, however a picture clone completes in under a minute without duplicating them. Any changes to the clone influence in new blocks on disk; the long-established pluggable database makes use of the normal blocks, whereas the clone receives a copy of the exchange block only. This permits for very speedy cloning, whereas also reducing the disk house requirements. 

Oracle publicizes Oracle application Integration structure free up three.1 | Real Questions and Pass4sure dumps

REDWOOD SHORES, CA--(Marketwire - 02/15/11) - Oracle (NASDAQ:ORCL - news)news information

  • Demonstrating its commitment to deliver price, flexibility and wide industry-certain integrations for customer success, Oracle nowadays announced Oracle application Integration structure (AIA) release three.1, a complete update with the first releases of AIA pre-constructed integrations in accordance with and authorized for industry-main Oracle Fusion Middleware 11g.
  • Oracle AIA free up 3.1 contains 9 go-industry system Integration Packs (PIP), eight vertical PIPs, and two direct integrations certified for Oracle Fusion Middleware 11g.
  • Debuting in Oracle AIA free up 3.1 are three new PIPs including Agile PLM for process and Oracle technique Manufacturing, as well as fitness Sciences industry particular PIPs: Oracle medical Trial funds and Oracle Serialization and tracking.
  • Oracle AIA unlock three.1 speeds time to value of the construction of loosely coupled manner integrations via harnessing the combined vigor of predefined software integration and Oracle Fusion Middleware 11g.
  • With AIA unencumber three.1, Oracle continues to deliver on its promise of offering a predefined architecture that helps in the reduction of complexity, accelerating beginning of enterprise-classification integration options, and offering pre-built integrations across all main Oracle applications, including assist for newer versions of those purposes.
  • Oracle AIA unencumber three.1 -- Pre-constructed integration Highlights consist of:

  • The Oracle Serialization and tracking Integration Pack mix the product serialization and pedigree administration capabilities of Oracle Pedigree and Serialization manager with the Oracle E-company Suite's inventory, manufacturing and order administration functions. This pre-developed integration contains all required enterprise system models, thereby decreasing risk and complexity and shortening implementation timeframes for mass-serialization tasks.
  • The Oracle Design-to-release Integration Pack for Agile Product Lifecycle administration for technique and Oracle method Manufacturing is a pre-developed, top-quality follow integration system that is configurable and extensible to fulfill your wonderful procedure needs. primarily based upon open requisites-primarily based provider-Oriented architecture (SOA), it is designed to enable seamless synchronization of your business product listing and recipes throughout your supply chain and extended product network. The pre-constructed integration accelerator supports enterprise methods that join the PLM product checklist and recipes in Oracle Agile Product Lifecycle management for process with the Oracle E-enterprise Suite system Manufacturing.
  • clinical Trial funds Integration Pack for Siebel clinical is a partial integration making use of SOA know-how featuring the primary constructing blocks to automate the scientific trial price manner. charge request information from Siebel clinical is plugged right into a SOA-based mostly integration that may also be utilized through any other equipment within the funds procedure. once the payment has been made the charge details from any equipment can even be inserted into the combination and got again into the Siebel clinical equipment so the medical crew is mindful that the payment has been made.
  • The Oracle price Chain Planning Integration Base Pack, which previously delivered pre-developed integration from JD Edwards EnterpriseOne to price Chain Planning and Demantra Demand management options, has now been prolonged to include integration with PeopleSoft business provide Chain administration to Demantra Demand administration.
  • Oracle software Integration architecture

  • Oracle AIA provides an open, specifications-based strategy for organizations to combine cross-software enterprise methods, leveraging a vast latitude of customized, Oracle or third-party functions, whereas offering a start delivery to integration tasks, cutting back integration chance and lowering integration costs.
  • Oracle AIA basis Pack permits agencies to standardize commercial enterprise integration efforts round a standard framework and methodology, improving development productiveness, provider portfolio administration, and SOA governance for quicker delivery of reduce charge, sustainable business approaches.
  • assisting rates

  • "Oracle software Integration architecture (AIA) has made a huge high-quality have an effect on on our enterprise. We could not scale the business nor give the stage of service devoid of the seamless integration of the Oracle E-business Suite and Oracle's Agile Product Lifecycle management," pointed out Michael Higgins, Senior vp, superior improvements. "The introduction of AIA system Integration Packs (PIPs) licensed for Oracle Fusion Middleware 11g within the new Oracle AIA unlock 3.1 will make our lives even simpler as we continue to set up Oracle's company applications and middleware technologies as our IT platform."
  • "once again proving our commitment to integration cost reduction for all Oracle customers, Oracle utility Integration architecture unencumber 3.1 substances a wholly new possibility for Oracle Fusion Middleware 11g consumers to discover additional cost," Michael Weingartner, vice president of Product development at Oracle. "As we proceed to innovate across the board, the core center of attention of Oracle AIA is still consistent by means of enabling organizations to do greater with their existing IT investments, supply enterprise and IT agility and lower the entire charge of possession."
  • aiding supplies

    About Oracle Oracle (NASDAQ:ORCL - information) is the world's most finished, open, and built-in enterprise application and hardware systems enterprise. For greater guidance about Oracle, please consult with our net website at Oracle and Java are registered trademarks of Oracle and/or its affiliates. other names could be logos of their respective homeowners.

    DBM Cloud systems delivers automated virtual computer Migration for Oracle Cloud users | Real Questions and Pass4sure dumps

    DBM Cloud techniques, a pioneer in business-class, high-performance cloud statistics management solutions, today unveiled a significant enhancement to its established facts management solution, AIRE (advanced intelligent Replication Engine): instant replication and migration of digital machines (VMs) in subsequent-technology Oracle Cloud Infrastructure (OCI) from OCI classic, removing the want for manual first-rate-tuning and other publish-migration protection, in turn saving IT managers useful time and average charges.

    "As more corporations admire the merits of moving statistics and functions into OCI, the common ache aspects have revolved around time and effort of guaranteeing VMs function in Oracle’s new cloud platform as they did by means of Oracle classic,” said Dr. Joe Slember, DBM Cloud programs' Senior vp of Engineering. "whereas AIRE has already been acclaimed as the most fulfilling answer for learning high-quantity OCI facts migration from OCI traditional, we're excited about now saving IT and DevOps teams even more substances via assuring their mission-critical VMs will seamlessly remain accessible to end clients—with minimal renovation downtime."

    AIRE offers distinctive benefits to the OCI community:

  • pace. AIRE instantly migrates functioning VMs—in minutes, versus the weeks and months prior to now required for guide VM migration.
  • can charge. AIRE reduces the entire man hours required for VM migration, as well as the deep technical advantage customarily necessary for conclusion-to-conclusion VM deployment and preservation.
  • Accuracy. AIRE’s advanced suggestions engine ensures accurate VM migration, removing additional supplies obligatory to isolate and correct manual mistakes.
  • Turnkey Cloud Migration. AIRE offers a seamless, one-step system emigrate information from legacy Oracle classic to next-generation OCI—actually at the contact of a button.
  • Already officially accepted by Oracle as built-in with Oracle Cloud, DBM Cloud systems' AIRE is purchasable in the Oracle Cloud market, with one hundred percent superb 'five-megastar' experiences from users to-date. gain knowledge of greater about AIRE at

    About DBM Cloud methods, Inc.

    DBM Cloud programs is a pioneer in advanced utility-handiest cloud statistics management solutions. DBM’s AIRE data migration platform enables business-level IT specialists to impulsively replicate, migrate and securely encrypt petabyte-scale statistics volumes. AIRE spans nowadays’s leading multi-regional cloud service suppliers (CSPs), including Microsoft, Google, IBM, and Oracle, in addition to inner most or hybrid cloud architectures. DBM additionally continues hermetic records regulatory and compliance protocols, without sacrificing efficiency—dramatically saving time and information administration can charge. A 2018 purple Herring appropriate a hundred North the usa Winner, privately-held DBM Cloud programs is headquartered in Burlingame, California. be trained extra at:


    Oracle, Oracle accomplice network, OCI and Oracle Cloud market are registered logos of Oracle and/or its associates.

    View source edition on

    supply: DBM Cloud techniques, Inc."> <Property FormalName="PrimaryTwitterHandle" value="@dbmclouds

    DBM Cloud programs PR Contact: Sue HaberniggChief operating Officersue@dbmclouds.com1.866.326.2537

    Copyright enterprise Wire 2019

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    Oracle Architecture and Design Issues for E-Business | real questions and Pass4sure dumps

    This sample chapter from e-Business for the Oracle DBA covers capacity planning, using StatsPack for capacity planning purposes, architectural issues and components of an e-Business, and design issues for e-Businesses.

    This chapter is from the book  Capacity Planning, Architecture, and Design Issues Essentials

    Proper capacity planning can minimize performance problems in the system after it is implemented.

    Capacity planning for an e-Business is an art rather than a science because its requirements change all the time.

    Oracle8i (release 8.1.6) and higher provide a mechanism called the STATSPACK utility for historical data collection and the capability to translate the data into reports that can show database usage trends.

    One key characteristic of a successful e-Business is its capability and willingness to change quickly according to market needs. An even better characteristic is its capability to predict the direction in which the market might shift in the future so that it can prepare in advance to meet the new demands.

    The e-Business architecture is better than a straight client/server architecture because the client doesn't stay connected to the database, the application server stays connected only for the time required to make a request and receive the results back from the database server, network traffic is reduced, idle processes do not consume resources, and response time is improved.

    When you start to move your systems to an e-Business, it can help to start small and identify a small project that can quickly make the transition and at the same time provide high impact and return on investment (ROI). When this transition is successful, you can build on the experience and feedback from this venture.

    An e-Business needs to have a forward-looking application architecture that deals with the following critical requirements:

  • Easy-to-use interface

  • Integration of intra-business processes

  • Innovative methods for adding value

  • Customer- and solution-oriented procedure

  • Plan for growth and change

  • In this chapter, we will do the following:

  • Learn how to perform capacity planning

  • Learn how to use StatsPack for capacity planning purposes

  • Examine architectural issues for an e-Business

  • Examine the architectural components

  • Look at design issues for e-Businesses

  • Capacity Planning

    Capacity planning is part of the planning phase. This very important process is completed with the intention of minimizing performance problems with the system after it is implemented. In this sense, capacity planning involves analyzing the same kinds of issues that you would analyze when tuning the system:

  • How should you choose the system components to use?

  • What type of architecture is suitable?

  • What values should be set for the various parameters?

  • What are the characteristics of the applications?

  • What are the characteristics of the system?

  • What business rules are to be implemented?

  • How much can be forecasted or predicted about the system usage?

  • What are the system requirements in terms of availability? Scalability? Security? Performance?

  • Capacity Planning

    Good capacity planning provides a cushion for sudden bursts in load and can tolerate some application inefficiencies.

    Capacity planning for an e-Business is an art rather than a science because its requirements change all the time. Its characteristics also change all the time and are difficult to predict. To understand the capacity planning issues with an e-Business such as, you have to understand that it is very difficult in such an environment to have a satisfactory architecture that meets all the requirements well. You should plan for possible extra growth and build a system that has more capacity than current and predicted future needs.

    Capacity Planning Questions

    Several important questions need to be addressed as part of the capacity planning process:

    Generally, scalability is determined in terms of the performance increase relative to additional system components; for example, if one CPU gives a performance of x and adding an extra CPU gives a performance of 1.4x, the scalability is 1.4. This increase is not usually linear because of the overhead associated with coordinating the activity of the additional components. Good capacity planning requires a good understanding of future needs. If you improperly predict future needs, you might be able to satisfy your immediate system needs, but fixing problems due to unforeseen increases or changes of needs would require a lot of effort.

  • What are the availability requirements? Availability requirements are generally specified as the percentage of time that your system has to be up. Transaction processing e-Commerce sites usually have very high availability requirements. The Internet itself has a reliable built-in capability to route around problems; therefore, when you're looking at high availability solutions, you should look at these elements of your own system:

  • Disk drives—Consider using a Redundant Array of Inexpensive Disks (RAID) configuration.

  • Web server hardware—PCs are cheap but not very reliable, whereas mainframes are extremely reliable but very expensive. Therefore, you could use workstations as a compromise for the Web server hardware.

  • Operating system—Compared to Windows and Macintosh, UNIX systems are much more stable and are better suited for high availability requirements. You might also consider a high-availability OS such as Solaris HA.

  • Uninterruptible power supply (UPS)—Using a UPS is a necessity.

  • Clustering solution—You should seriously consider using a UNIX- or NT-based clustering solution.

  • Automatic Notification

    High availability requirements dictate quick reaction by an iDBA. Therefore, it is very valuable to have an architecture in place that supports automatic notification to an iDBA when performance falls below a certain threshold or when other critical events occur.

  • What are the budgetary constraints? Money is always an important issue, and you need to ensure that the chosen architecture can provide a high benefit-per-cost ratio. You should also consider the budget for ongoing maintenance and upgrades of the architecture as well as the cost for administration and performance tuning.

  • Beware of Bottlenecks

    When you add extra components to increase capacity, take care to ensure that you are not introducing a bottleneck somewhere by virtue of this system change.

    Oracle Database Trend Analysis Using STATSPACK

    Proper designing and capacity planning (and later, database tuning) will benefit tremendously if some trend analysis is available for the database usage. Oracle8i (release 8.1.6) and higher provides a mechanism called the STATSPACK utility for historical data collection and the capability to translate the data into reports that can show the database usage trend. Even though Oracle introduces STATSPACK with Oracle 8.1.6, a patch available from Oracle Corporation allows you to use STATSPACK with any Oracle8 database.

    The STATSPACK utility is a set of scripts that run a special version of the Oracle BSTAT/ESTAT utilities. Unlike BSTAT/ESTAT, STATSPACK captures performance data and stores it in special Oracle tables with names that have the prefix STATS$. Each STATS$ table is owned by the PERFSTAT user. Note that you can use the regular SQL*Plus DESCRIBE command to determine the columns in the STATS$ table.

    DBAs commonly use trend analysis to understand the behavior of the database at various times. This type of analysis also helps in identifying patterns of behavior in terms of database usage. Oracle Enterprise Manager (OEM) provides a capacity planning tool as well, but STATSPACK provides a large number of statistics that can be used to generate different types of trend reports. Here are some useful metrics:

  • Data buffer hit ratio—This metric gives an idea of the effectiveness of the database buffer cache and the setting of the db_block_buffers parameter.

  • Physical disk reads and physical disk writes—These metrics give a good idea about the I/O activity in the system.

  • I/O waits—This metric can be used to determine I/O contention problems and can indicate whether the physical design of the database is good.

  • Sorts—This metric is an indication of the effectiveness of sort activity.

  • Buffer busy waits—This metric is an indication of freelist contention and can also indicate concurrent UPDATE or INSERT activity on the same object.

  • After STATSPACK captures the various performance statistics, you can generate various trend reports using the data gathered. These trend reports would provide signatures for various database metrics. For example, you might observe that on Monday mornings between 8 a.m. and 9 a.m., the I/O activity is extraordinarily high. This knowledge can help in taking the proper actions. In order to forecast the database growth trend properly, you must archive and analyze the data that is collected by any tool such as STATSPACK. The script in Listing 3.1 shows how to plot the average I/O occurring by hour of the day.

    Listing 3.1 Determining the Average I/O by Hour of the Day Set pages 9999; Column phyreads format 999,999,999 Column phywrites format 999,999,999 Select To_char(snap_time, 'HH24'), Avg(physical_reads) phyreads, Avg(physical_writes) phywrites From Perfstat.stats$buffer_pool_statistics bp, Perfstat.stats$snapshot sn, Where Bp.snap_id = sn.snap_id Group by To_char(snap_time, 'HH24');

    In addition to generating trend reports, you can use queries to generate customized alerts that indicate to the DBA when certain preset thresholds get exceeded. The script in Listing 3.2 can be scheduled to run at set intervals to indicate when the following are true:

    Buffer hit ratio < 85% I/O waits > 2000 Listing 3.2 Setting Alerts Set pages 9999; Set feedback off; Set verify off; Prompt **************************************** Prompt When the buffer cache hit rate is < 85%, Prompt you should consider increasing the Prompt db_block_buffers parameter Prompt **************************************** Column "BUFFER HIT RATIO" format 999 Select To_char(snap_time, 'yyyy-mm-dd HH24'), Round(100*((a.value+b.value)-c.value)/(a.value+B.value)) "BUFFER HIT RATIO" From Perfstat.stats$sysstat a, Perfstat.stats$sysstat b, Perfstat.stats$sysstat c, Perfstat.stats$sysstat d, Perfstat.stats$snapshot s Where (round(100*((a.value+b.value)-c.value)/(a.value+b.value))) < 85 and snap_time > sysdate-&1 and a.snap_id = s.snap_id and b.snap_id = s.snap_id and c.snap_id = s.snap_id and d.snap_id = s.snap_id and a.statistic# = 39 and b.statistic# = 38 and c.statistic# = 40 and d.statistic# = 41; Prompt ****************************************************** Prompt When the I/O wait is very high, Prompt it indicates disk contention and you should consider Prompt reshuffling of datafiles to remove the contention Prompt ***************************************************** Column snapdate format a16 Column filename format a40 Select To_char(snap_time,'yyyy-mm-dd HH24') snapdate, Filename, Wait_count From Perfstat.stats$filestatxs f, Perfstat.stats$snapshot s Where Snap_time > sysdate-&1 and f.snap_id = s.snap_id and wait_count > 2000;

    Java Is Still Free | real questions and Pass4sure dumps

    The Longer Version

    This section deliberately has a lot of detail as there are nuances that need to be clearly explained. Please do yourself and your colleagues a favour by setting aside some proper time to read this in full. You’ll thank yourself for it, seriously.

    We’d also like to thank Simon Ritter, Stephen Colebourne, Hendrik Ebbers, Donald Smith, Jonas Konrad and many others for their earlier posts and permission to reuse their material. Appendix I — Signatories, Thanks and References gives a full list of accreditation and folks who are signatories to this document.

    Feedback is welcome!

    Change Log

    This document will be updated over time as new information comes to light or if there is a verified correction to some factual data. Please check back here for updates and/or follow our @Java_Champions Twitter handle.

    Version — Date — Comments

    1.0.0–17 Sept 2018 1000 UTC — Initial Public Release


    The following sheet is tracking known dissemination of this document. Please update if you share this doc!


    With the recent changes to Oracle JDK distribution and support, there has been considerable uncertainty over the future of Java, over the software lifecycles, and over vendor-provided support. This document summarises the changes Oracle is making, and the options available for users of Java SE.


    In a nutshell, the word “free” has two distinct meanings in software:

    “Free as in beer” refers to the cost (i.e. money) of the software (aka $free).

    “Free as in speech” refers to what you are allowed to do with the software.

    As explained in the Shorter Version, you can still get Java SE binaries “free as in beer” from Oracle and other Java SE / OpenJDK providers.

    Although there are proprietary and/or restricted usage implementations of Java SE out there (Azul’s Zing, Oracle’s JDK etc), for a vast majority of users there is always the option of using an OpenJDK binary, which is “free as in speech” as it is GPLv2+CE licensed.

    These changes have happened within a short time frame creating a perfect storm of uncertainty as day to day developers, who don’t follow the industry news closely, get caught up. This leads to factually incorrect posts like:

    Which are luckily counterbalanced by more accurate posts such as:

  • Donald Smith (Senior Director, Java Platform Product Management — Oracle) — Update and FAQ on the Java SE Release Cadence
  • Simon Ritter (Deputy CTO — Azul) — Eliminating Java Update Confusion
  • Stephen Colebourne (Joda-Time author) — Java is still available at Zero Cost and Java Options
  • Hendrik Ebbers (Co-founder Karakun) — Do I need to pay for Java now?
  • This article will cover the main areas of concern and what’s being done about those concerns by the ecosystem. By the end of this post, you should be reassured that Java SE is still being well looked after and that it has a future stronger than ever!

    The New Six Month Release Cadence and LTS

    Java SE now has a feature release every six months, using a new versioning scheme which was previously announced in 2017. Thanks to improvements in JCP processes, OpenJDK committers can now introduce spec changing features (such as var in Java SE 10) on the six-month cadence.


    Long Term Support (LTS) in OpenJDK is really just an understanding between the various contributors (led by Oracle) that the code line for Java SE 11 / 17 / 23 etc will be maintained for a longer period of time than six months.

    Oracle will lead the first six months of an OpenJDK LTS code line, providing updates and producing Oracle OpenJDK builds, but will then afterward only provide updates for Oracle JDK, under a paid support plan.

    However, Oracle will work with other OpenJDK vendors to hand over the OpenJDK LTS code line and allow them to continue working on it together to provide updates. Each vendor then has the choice of providing updates and/or paid support for the binaries they produce.

    NOTE: This does mean that Oracle’s JDK could differ from the OpenJDK based binaries produced by other providers (this has always been the case). That said, as long as the binaries pass the TCK, you’re assured that those binaries are compatible with the Java SE standard.

    Understanding the new versioning scheme (including what LTS means) and how new features are introduced impacts how each version is maintained. By maintenance, we mean the provision of update releases with security patches and important bug fixes.


    Updates refer to the code patches that have gone into OpenJDK and Oracle JDK. These have typically gone in for free, until vendors decide that there’s an End of Public Updates process.

    Support means a commitment to fix bugs and it requires staff to answer users’ problems, and that costs money. To be clear there has never been free support for Oracle JDK or OpenJDK.

    Up to and including OpenJDK 8 / Oracle JDK 8, updates were provided by Oracle and other OpenJDK committers within a “feature release”. Feature releases, such as 8u91, 8u111 and 8u131 (on a six-month cadence) were superseded by each subsequent feature release. For example, once 8u111 was released, you would not get updates on 8u91.

    Starting with OpenJDK 9 / Oracle JDK 9, the new six-monthly release cycle came into effect and updates now occur between “feature releases”, i.e. Similar to 8u91 -> 8u111, once 12 is released, you will not get updates to 11 by Oracle (However, other OpenJDK committers, likely lead by Red Hat, will provide these).

    Oracle Updates Plan

    Until Java 8, Oracle provided updates for the Oracle JDK for a 3+ year lifecycle, and usage was permitted in personal as well as commercial settings. The updates provided no support, and support required the purchase of explicit licenses from Oracle. Paid support also entailed longer update cycles.

    Starting with Java 9, Oracle has moved to a faster cadence for Oracle JDK and also started producing Oracle OpenJDK builds. Updates will generally be provided for 6 months before they are stopped upon release of the next version. If updates/support are required for a longer duration, or for production use, then it must be purchased from Oracle (i.e. You must be on Oracle JDK). Periodically, releases will be marked “LTS”. These releases will be supported by Oracle through their standard support licenses for an extended period. As of right now, the Oracle update plan for Oracle OpenJDK builds, with updates, is as follows:

    Oracle Updates Plan

    The idea here is simple. As has been the model of Java SE going way back to the Sun era, Oracle focuses on new innovations and moving Java SE forward. Organizations who wish to remain on legacy versions can do so via commercial support offerings. Of course, for some Java SE users and development shops, such rapid upgrade is not feasible.

    OpenJDK Updates Plan

    The OpenJDK community works on a free, open-source implementation of the Java SE standard. Oracle contributes heavily to the project, and it is the basis for both Oracle OpenJDK builds and Oracle JDK. OpenJDK 11+ is interchangeable with Oracle JDK for applications that adhere to the Java SE standard and are using a build that has been tested against the TCK. Oracle will continue to contribute to OpenJDK while they provide updates for the corresponding Oracle OpenJDK build version. Once that version is superseded, Oracle will cease contributing to that version and start updating the next one.

    Oracle has been highly receptive to the idea of community maintenance (for OpenJDK 6 and 7) and will continue to support handover of OpenJDK to the community to a qualified volunteering entity once they have moved on to working on the next version. Red Hat stepped in to globally lead (and provide regular updates to) OpenJDK 6 and OpenJDK 7 projects after Oracle ended updates for them. After Red Hat stopped updating OpenJDK 6, Azul Systems stepped in to lead the project and they continue to provide updates to this day.

    Red Hat intends to apply for the leadership of OpenJDK 8 after Oracle stops updating it in January 2019. It is important to note that while Red Hat leads the OpenJDK 6 and 7 projects, they are not the sole contributors. Other vendors provide patches and fixes from time to time as well. With OpenJDK 8, there will be more contribution than ever before from non-Red Hat companies, such as Amazon, Azul, IBM, and others.

    For consistency, the OpenJDK update cycle will be extended for the same versions that are deemed LTS for Oracle JDK. As of right now, OpenJDK support cycle is as follows:

    NOTE: These times are subject to change and different providers all have slightly different timeline commitments. Therefore we use the term “At Least”.

    OpenJDK Updates Plan Java SE / OpenJDK Providers

    There are now a large number of Java SE / OpenJDK providers who provide either updates and/or paid support options. The following sections provide a lot of detail, if you prefer a shorter read then Stephen Colebourne’s Java SE 11 Options post gives a summary.


    Updates refer to the code patches that have gone into OpenJDK and Oracle JDK. These have typically gone in for free, until vendors decide that there’s an End of Public Updates.

    Support means a commitment to fix bugs and it requires staff to answer users’ problems, and that costs money. To be clear there has never been free support for Oracle JDK or OpenJDK.

    Why Would I Choose Commercial Support?

    If you need a fix in a timely manner, someone to respond to your user requests, or if you want the reassurance that the binary you use is being backed by a vendor, then Azul, IBM, Red Hat, Oracle et al. all offer choices.


    The industry at large has settled firmly on Open Source Software as the way forward. Because of its “Free as in speech” nature, OSS licenses allow folks to modify and adapt other people’s software without fear of punitive action.

    Many folks also enjoy the “Free as in beer” nature of much OSS software, but this comes at a great cost to the authors! Software developers, like anyone else, need to put a roof over their heads and food on their table. Vendors like Oracle pour vast amounts of money into Java SE (think 10s of $ Millions per year at the very least) and they do need to somehow pay for that cost.

    So although you’re certainly not obliged to go with a paid support option with one of the vendors, sometimes it’s worth thinking about how you, the end users, can support the Java SE ecosystem to ensure it has a long lasting future!

    Provider Summary Build yourself from Source

    Build from Source [OpenJDK, no commercial support, need to self-build]:

    Free Binary Distributions

    Free Builds for Linux, Windows, Mac, etc. [OpenJDK, no commercial support]:

    Commercially Supported Distributions

    Commercially supported [all Java SE compliant]:

    Azul Systems [OpenJDK base]:

    IBM [OpenJDK base classes + Eclipse OpenJ9 VM]:

    Oracle JDK [OpenJDK base]:

    Red Hat [OpenJDK base]:

    Linux Distros

    The various Linux distros will continue to provide OpenJDK for their respective distributions including but not limited to Debian, Ubuntu, CentOS, Fedora, Mint, Alpine et al.

  • Linux Distros do not typically offer paid support (the exception being Red Hat for OpenJDK on RHEL).
  • Please visit your distro homepage for more information.
  • AdoptOpenJDK

    AdoptOpenJDK provides OpenJDK binary distributions (HotSpot and Eclipse OpenJ9) for a very wide range of platforms (Linux, Mac, Windows 32/64, Arm 32/64, z/OS, Solaris, AIX, PPC, s390 and more).

    Support Options
  • AdoptOpenJDK doesn’t offer paid support. It simply provides well-tested binaries (some of which are TCK’d) from OpenJDK and Eclipse OpenJ9 upstream projects.
  • IBM offers paid support for OpenJDK (with Eclipse OpenJ9 VM) binaries built at AdoptOpenJDK.
  • Important Links Azul

    Azul provides OpenJDK binaries (Zulu) as well as a specialised Java platform (Zing).

    Support Options

    Azul offers an option for all companies that do not want to skip all Java SE versions between LTS releases but cannot switch to the newest version every 6 months. Next, to the support for all LTS releases, where Azul provides 1 more year of support than Oracle, Azul offers support for so-called Medium Term Support (MTS) releases for their Zulu JDK. Here you can buy commercial support for every second Java SE version regardless of if it is LTS or not. The support duration of these versions is different. Azul tries to provide a good time range to prepare a migration to the next version and defines 3 different durations for support of Java SE versions.

    Unlike Oracle, the commercial support of Zulu is not defined per CPU but based on the number of systems. A system is defined as a physical or virtual server. The only difference between standard and premium support is the availability of the support. By buying premium support you can call Azul 24x7.

    Important Links IBM

    IBM provides native JDK bundles for AIX, Linux (on x86, Power, zSystems), z/OS and IBM i. IBM offers the IBM SDK for Java SE versions for use with IBM products or platforms and for developer use from developerWorks. IBM also provides OpenJDK (with Eclipse OpenJ9) binaries built and tested at AdoptOpenJDK.

    Support Options

    For Java SE 7 and 8, IBM still provides security updates and bug fixes. The IBM support lifecycle will continue to be updated. Based on the new Java SE release schedule IBM has announced that the non-LTS releases will be available as OpenJDK with OpenJ9 binaries from AdoptOpenJDK.

    Important Links Oracle

    Oracle now produces two JDK binaries: the traditional Oracle JDK and an Oracle OpenJDK build.

    Support Options

    In June 2018, Oracle replaced its legacy “Java SE Advanced” perpetual license support product with a Subscription based offering that includes license and support. One of them targets Java SE on the desktop and the other one Java SE on the server, cloud, and Java SE in general. If you do not use Java SE on the desktop the “Java SE Subscription” will be the right support model for you. If you use Java SE on the desktop for client applications the “Java SE Desktop Subscription” product is available. If your software uses a Java SE server and Java SE based clients you can subscribe to both offerings.

    Commercial support for Java SE applications on the desktop might become quite important for some companies since Oracle will drop several important desktop features from the JDK starting with Java SE version 11. If you are using Java SE on the desktop we highly recommend to read the following articles:

    Important Links Red Hat

    Red Hat produces OpenJDK binaries for various platforms that Red Hat Enterprise Linux runs on.

    Support Options

    Red Hat won’t provide Java SE 9 and 10 releases. The next distribution that Red Hat plans to release is OpenJDK 11 for Red Hat Enterprise Linux 7. Currently, Java SE 8 is the supported release for Red Hat Enterprise Linux and the company will support it until 2023.

    Important Links Java Desktop / Java Web Start / JavaFX

    There are a number of changes with Desktop Java SE starting with Oracle JDK 11 that you need to be aware of.

    JavaFX / OpenJFX

    Starting with Java SE 11, neither the OpenJDK builds or the Oracle JDK binaries include the JavaFX libraries. The JavaFX components will now be delivered as a separate SDK, or as artifacts that can be used via build tools (e.g. Apache Maven, Gradle et al.). As a positive consequence of this decoupling, JavaFX development can now have its own roadmap.

    JavaFX is still being developed in OpenJFX, which is a project under the OpenJDK community umbrella. Oracle, other companies and individuals in the wider community are actively developing JavaFX. An automatically synced GitHub mirror is created as well, lowering the barrier for developers to contribute code and issues to JavaFX.

    At the moment builds for OpenJFX are only provided by Gluon. As all the OpenJFX source code is 100% open, others can create or distribute binaries as well. At OpenJFX, a similar approach as the one in OpenJDK is followed, where after releasing JavaFX 11, the focus is on JavaFX 12 and so on. JavaFX developers and users are encouraged to use the latest released version of OpenJFX.

    Gluon provides a Support Plan for companies who want Long Term Support for JavaFX 11.

    Java Packager

    The javapackager, which allows bundling applications and its dependencies with (a subset of) the JVM is no longer part of OpenJFX and is removed from Oracle’s JDK and Oracle OpenJDK builds starting with Java 11. A JEP has been submitted for adding a Java Packaging Tool to OpenJDK. While the new Java Packaging Tool will not be ready for the Java 11 release, Gluon is working on a tool allowing Java 11 applications to be packaged into native images.

    Java WebStart

    If you are using Java Web Start technology to distribute desktop clients you should take care about the current situation as fast as possible since Oracle has removed Web Start from Java.

  • IcedTea-Web is an alternative you can use
  • IBM will be supporting OpenJDK with OpenJ9 binaries with IcedTea-Web
  • Community builds from Red Hat include a simplified IcedTea-Web installer (ojdkbuilds)
  • Karakun is working on an OSS replacement for Web Start as well
  • FAQ

    We recognize that the post above may not have the information explained in a manner which answers your exact question. So we have a FAQ.

    OpenJDK variants vs each other and vs Oracle JDK

    Q. Differences between OpenJDK vs Oracle’s OpenJDK builds vs Oracle JDK?

    We’ll just talk about Java 11+ LTS releases here. Oracle JDK and Oracle OpenJDK builds are identical, but are licensed in different ways (commercial and GPLv2+CE respectively).

    Oracle JDK / Oracle OpenJDK builds and OpenJDK builds from other providers will be built from the same source for the first six months of updates and should be interchangeable for that period. After six months Oracle JDK / Oracle OpenJDK builds will be built from Oracle’s own fork. Other OpenJDK providers will continue to create binaries from the OpenJDK updates project. Oracle JDK / Oracle OpenJDK and OpenJDK builds from the other providers may therefore differ in small ways. Binaries from various parties may, of course, vary over time.

    Q. Differences between OpenJDK from (non-Oracle) provider A vs provider B?

    We’ll just talk about LTS releases here. As has been the case with the Java SE 6 and Java SE 7 updates projects, various providers work together upstream in the OpenJDK community, which provides the common repositories, mailing lists, and other infra to share the work. This means the difference between OpenJDK-based binaries are mostly non-core features, like extended monitoring and diagnostic support. Although there may be small differences in the final binaries (perhaps a provider-specific tool etc) they will all at least have the same security and stability baseline as has been true for many years.

    Oracle JDK / OpenJDK 8, 11 End of Public Updates by Oracle

    With the Oracle JDK 8 and 11 End of Public Updates for Oracle happening soon, some folks are unclear on the ramifications:

    Q. If I stay on Oracle JDK 8 / 11, do I have to pay to get security and bug fixes?

    For Oracle JDK 8, for personal desktop use, then no. For commercial use after January 2019, then yes. For Oracle OpenJDK builds starting with Java SE 11, after the initial 6 months of updates, then yes.

    Q. If I stay on OpenJDK 8 / 11, do I have to pay to get security and bug fixes?

    Not necessarily. As was the case with Java SE 6 and Java SE 7, Oracle works with the OpenJDK community to transition the leadership of OpenJDK update projects to other contributors. This has worked well for over a decade. It is very likely Red Hat will continue this leadership in OpenJDK 8 and OpenJDK 11 updates with help from Oracle and other parties. This means important patches will get selectively backported. You then have the choice of taking downstream OpenJDK based binaries from a variety of providers for free, or as part of a paid support offering. In particular, there is an OpenJDK Vulnerability group which deals with 0-day exploits and CVE’s and ensures that fixes get out as quickly as possible.

    Q. Will Oracle’s JDK 8 and 11 still be available for download (last public release)? For example, a company has software that only runs on Oracle’s JDK 8 and they provision a new machine after January 2019?

    You can still download older versions of the Oracle JDK up to the point where the public updates stop. There is no reason to expect these archives to be removed. Moreover, Oracle JDK 8 continues to be free for personal desktop use through at least 2020.

    Q. If someone is using Oracle JDK 8 to run commercial software, after January 2019 do they need to purchase a license?

    No. The user can continue to use Oracle JDK 8 indefinitely without paying. The only cost is if they want to get updates beyond Jan 2019, in which case they will need to purchase an “Oracle Java SE subscription”. This follows the usual “End of Public Updates” process which has been in practice for well over a decade. Also, note that Oracle JDK 8 continues to be free for personal desktop use through at least 2020.

    Q. What happens to Oracle Java Web Start after January 2019? Does it continue to run or at what point do you need to purchase a license?

    Since Web Start is part of Oracle JDK 8 it will continue to work and can be used indefinitely without cost. As above if you need updates (bug fix and security patches) you will need to purchase a “Java SE subscription”. If your end users are consumers, they are covered for free until at least 2020 as Oracle JDK 8 will continue to be free for personal desktop use until at least the end of 2020. Oracle has stated that they will continue to support (i.e. provide commercial updates for) Java Web Start at least until March 2025.

    There is also IcedTea-Web as an alternative and Karakun is working on an OSS replacement for Web Start.

    Appendix I — Signatories, Thanks and References

    Special thanks go to the following folks who paved a road with their earlier blog posts. Many of the links and material in this document were cribbed and collated (with permission) from these sources.

    Java Champions — A Community Body of Java Experts

  • Simon Ritter (Deputy CTO — Azul) — Eliminating Java Update Confusion
  • Stephen Colebourne (Joda-Time author) — Java is still available at Zero Cost and Java 11 Options.
  • Hendrik Ebbers (Co-founder Karakun) — Do I need to pay for Java now?
  • Johan Vos (Co-founder Gluon) — JavaFX Release and Support Plans
  • Martijn Verburg — Lead Author / Facilitator of this document
  • Many others!
  • Oracle via Donald Smith (Senior Director of Product Management)

  • Faster and Easier User and Redistribution of Java SE
  • Extension of Oracle Java SE 8 Public Updates and Java Web Start support
  • The future of JavaFX and other Java Client Roadmap Updates
  • Update and FAQ on the Java SE Release Cadence
  • A Quick Summary on the new Oracle Java SE Subscription
  • Oracle JDK Releases for Java 11 and later
  • Other notable folks

  • Jonas Konrad — Java Support
  • The following Java ecosystem folks back this document as a fair and balanced record of the state of Java SE / OpenJDK and plans for free updates and/or paid support.

    Person / Credentials

    Martijn Verburg

    AdoptOpenJDK co-lead, Java Champion, London JUG Leader, Member of JCP Executive Committee, Jakarta EE Steering Committee Member, CEO @ jClarity

    Hendrik Ebbers

    Java Champion, JUG Dortmund Leader, JSR EG member, Co-founder of Karakun

    Ivar Grimstad

    Java Champion, Malmö JUG Leader, JCP Executive Committee Member, EE4J PMC Lead, Jakarta EE WG Member

    Markus Eisele

    Java Champion

    Heinz Kabutz

    Java Champion, The Java Specialists’ Newsletter, JCrete Founder

    Ivan St. Ivanov

    Java Champion, Bulgarian JUG Leader, jPrime Conference Organizer, Virtual JUG Leader, VIDA Software co-founder and senior programmer

    Stephen Colebourne

    Java Champion, Creator Joda and ThreeTen projects

    Trisha Gee

    Java Champion, Sevilla Java User Group Leader, JCP Executive Committee Member, Java Developer Advocate for JetBrains

    Josh Long

    Java Champion, Spring Developer Advocate for Pivotal, best-selling book author and prolific speaker worldwide

    Gail Anderson

    Java Champion, Oracle Developer Champion, co-founder Anderson Software Group, Inc.

    Justin Lee

    Java Champion, JSR EG Member

    Andres Almiray

    Java Champion, JCP EC Member, Oracle Developer Champion, Hackergarten worldwide

    Enrique Zamudio

    Java Champion, JVMMX (Mexico City JUG), author of j8583, jAlarms, Ceylon to Javascript compiler

    Alan Williamson

    Java Champion, author, podcaster, CTO of MacLaurin Group

    Maurice Naftalin

    Java Champion, Oracle Developer Champion, author

    Mark Heckler

    Java Champion, Spring Developer Advocate for Pivotal, conference speaker, & published author

    Kirk Pepperdine

    Java Champion, jCrete cofounder, Performance tuning advocate, co-founder jClarity

    Matt Raible

    Java Champion, Web Developer, and Developer Advocate at Okta. Classic VWs Enthusiast.

    Henri Tremblay

    Java Champion, Montréal JUG & Devoxx4kids Québec leader, EasyMock and Objenesis lead developer, conference speaker

    Cay Horstmann

    Java Champion, author of “Core Java”

    David Heffelfinger

    Java Champion, Apache NetBeans Committer, Technical Author, Jakarta EE Consultant and Instructor.

    Josh Juneau

    Java Champion, Apache NetBeans Committer, Jakarta EE Mojarra Committer, Technical Author, Podcaster

    Jonathan Giles

    Java Champion, Dukes Choice Award winner, Microsoft Cloud Developer Advocate, Co-founder Gluon

    Ben Evans

    Java Champion, former JCP EC Member, co-founder jClarity, author of “Java in a Nutshell” & “Optimizing Java”

    Johan Vos

    Java Champion, Oracle Developer Champion, Gluon co-founder

    Thor Henning hetland

    Java Champion, Principal at Capra Consulting. Community leader Cantara, javaBin, JavaZone, Oslo Software Architecture and more..

    Simone Bordet

    Java Champion, JUG Torino co-leader, Jetty team member

    Holly Cummins

    Java Champion, Author of Enterprise OSGi in Action

    Daniel Bryant

    Java Champion, co-author of Continuous Delivery in Java, and leader within the LJC

    Mohamed Taman

    Java Champion, Oracle Developer Champions, JCP member, EGJUG leader, Sr. Enterprise Architect / Sr. Software Engineer @WebCentric Belgrade, Serbia. International speaker, Books Author of “JavaFX essentials”, “Getting started with clean code, Java SE 9”, and “Hands-On Java 10 Programming with JShell”. Won Duke’s choice 2015, 2014 awards, & JCP outstanding adopt-a-jar participant 2013 awards

    Simon Maple

    Java Champion, Oracle Developer Champion, Virtual JUG leader, Director of Developer Relations, Snyk.

    Oliver Gierke

    Java Champion, Spring Data Project Lead at Pivotal Software, Inc.

    Jean-Michel Doudoux

    Java Champion, author of “Développons en Java”

    Michael Kölling

    Java Champion, Creator of BlueJ and Greenfoot, author of ‘Objects First with Java’.

    Mert Çalışkan

    Java Champion, Director of OpsGenie Academy, Published Author, Speaker

    Leonardo M R Lima

    Java Champion, JSR Spec Lead

    Cesar Hernandez

    Java Champion, Senior Software Engineer at Tomitribe, Eclipse Foundation Committer, Guatemala Java User Group member, Speaker and board member of Latin America Virtual JUG JEspañol.

    Rustam Mehmandarov

    Java Champion, Chief Engineer, Leader of JavaZone, board member and former leader of javaBin — Norwegian Java User Group.

    Paul Bakker

    Java Champion, Senior Software Engineer at Netflix

    Geir Magnusson Jr

    Java Champion, Member Apache Software Foundation, CTO at fuboTV

    Jorge Vargas

    Java Champion, JUG Leader JavaUP — Mexico — Speaker and member of JUG JEspañol.

    Bruno Souza

    Java Champion, JUG Leader of SouJava

    Ian F. Darwin

    Java Champion, Developer, Author, Trainer

    Zendesk CRM moves beyond customer service into CX | real questions and Pass4sure dumps

    News Writer, Business Applications

    Zendesk is moving beyond being solely a customer service software vendor and is entering the more CX-focused CRM...


    With the industry shift toward unifying sales, marketing and service, a Zendesk CRM reflects that industry transition, but it's already a crowded market with many large players and dozens more filling important niches.

    Zendesk is expecting its service background to bring it success across an entire organization, while providing flexibility and public cloud architecture. Zendesk unveiled these new applications and the AWS news at Relate, its annual conference on Nov. 12.

    Zendesk also released Zendesk Sell, a sales force automation tool, and Zendesk Explore, a reporting tool. The addition of Zendesk applications that can work across an organization's business process is a common play for CX vendors, with CRM vendors like Salesforce and Oracle unveiling platform-wide applications this year.

    "I think the pendulum has swung back and forth between buying the best of breed for each piece of CRM stack and going with a platform that has integrated pieces to the puzzle," said Brent Leary, a CRM and CX analyst at CRM Essentials. "You're seeing bigger companies like Salesforce, Oracle and SAP filling out missing pieces with acquisitions to offer a more cohesive platform. Zendesk is trying to do the same."

    Zendesk acquired sales force automation vendor Base in September, rebranding it as Zendesk Sell to fill its SFA software gap.

    Benefits of a public cloud

    In addition to expanding products to sales and marketing, the Zendesk CRM system -- named Sunshine -- is also built on AWS, the public cloud architecture the San Francisco-based company said its users were looking for.

    Zendesk moves on from being solely customer service Customer service vendor Zendesk is expanding into CRM, SFA and analytics with new products, built on top of AWS, allowing for third-party integration.

    "The open cloud is the way modern developers think," said Sam Boonin, VP of product strategy at Zendesk. "We learn from our customers."

    Zendesk was built on its own proprietary cloud, but two years ago began a migration over to AWS. By doing that, Zendesk expects it can attract companies that want the insights provided by a connected CRM without being beholden to a platform, like Salesforce or Microsoft Dynamics 365.

    "The business demands of data and processes around CX need to flow freely through it, but most users don't want to do all of that in a platform," Boonin said. "Companies that use Sunshine can take advantage of elasticity and cost advantage of a public cloud."

    Winning in this competitive environment is as much about giving customers the flexibility to create their own ways of working. Nicole Franceanalyst, Constellation Research

    By hosting Zendesk CRM on AWS, it makes it easier for other vendors to integrate their APIs with Zendesk, according to Nicole France, analyst at Constellation Research.

    "Winning in this competitive environment is as much about giving customers the flexibility to create their own ways of working," France said.

    One vendor that is interested in a more open Zendesk is product success software vendor Pendo, which partners with Zendesk and also uses the product in-house.

    "For us, it's about injecting our data into more creative ways throughout [the Zendesk] platform," said Todd Olson, Pendo CEO and co-founder. "The news about Sunshine on the AWS cloud makes it easier to augment the platform."

    A flexible CRM

    Zendesk moving beyond exclusively customer service to being a vendor of sales, marketing and analytics software tools is a significant transition, analysts said.

    "Zendesk's move into CRM is a clear and timely recognition that to succeed in the digital era, companies must build a comprehensive view of their customers across all of their interactions with them," France said.

    But what Zendesk is trying to achieve with Sunshine is to create a CX platform with flexibility for its users to add other tools -- even if they compete with Zendesk's.

    "We're hearing from our customers that they don't want another vendor-locked-in platform," Boonin said. "Part of being an open platform is about saying you don't need to use every element we offer to do your business. It's something you hear often from tech vendors, but we are trying to be more radically open."

    This nexus between using one platform for everything and licensing third-party vendors is where the CX industry is headed, according to analysts. That's why Salesforce spent $6.5 billion on integration vendor MuleSoft and Zendesk migrated from its own cloud to AWS.

    "Companies don't want to operate or can't operate by having just one vendor for everything," Leary said. "You may have mission-critical apps that you can't get off of but you like this other customer engagement stack -- you'll need those applications to talk to each other."

    Customer pricing of Sunshine, Sell and Explore varies depending on other product subscriptions, business size and number of users.

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