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000-850 iSeries Domino Solution Sales v5r3

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000-850 exam Dumps Source : iSeries Domino Solution Sales v5r3

Test Code : 000-850
Test Name : iSeries Domino Solution Sales v5r3
Vendor Name : IBM
Q&A : 50 Real Questions

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IBM iSeries Domino Solution Sales

vision, IBM Work collectively on Clustering solutions | killexams.com Real Questions and Pass4sure dumps

imaginative and prescient, IBM Work together on Clustering solutions

vision options continues to work with IBM to reveal the capabilities of its clustering know-how at this week’s IBM Technical Developer convention in San Francisco called solutions. at the display, large Blue may be using imaginative and prescient solutions’ vision Suite to provide cluster administration with Domino for IBM eServer iSeries.

Domino for the iSeries is a ClusterProven answer, which is a designation IBM offers its server products which are geared up with resiliency facets such as automatic failover and backup.

apart from working with Domino for the iSeries, vision Suite will also showcase statistics resiliency using J.D. Edwards OneWorld Xe ClusterProven for iSeries operating on OS/400 version 5 free up 1, the newest edition of the IBM eServer iSeries operating system.

"This demonstration presents clear proof of the effective mixture of IBM eServer technologies, cluster middleware and ClusterProven applications in the courageous new world that calls for that techniques can be found all the time," noted Ron Peterson, IBM eServer iSeries cluster project supervisor in a press release.

imaginative and prescient solutions' vision Suite is a enormously suggested and commonly deployed answer for top availability, catastrophe healing and continuous operations on the iSeries. imaginative and prescient Suite is cluster-enabled making techniques 99.999 p.c purchasable towards planned and unplanned downtime. vision Suite's clustering know-how provides seamless failovers by means of automatically switching conclusion users to recovery iSeries servers.

In June, imaginative and prescient solutions carried out the first-ever live demonstration of imaginative and prescient Suite's clustering capabilities with OneWorld Xe and OS/four hundred version 5 free up 1. The demonstration, performed at focus 2001, became carried out on two IBM eServer iSeries techniques in a are living clustered mode, and simulated power disasters, deliberate outage switchovers and system failovers.

since that time, imaginative and prescient options has been working with IBM in its labs in Rochester, Minn., to continue checking out its clustering capabilities with lots of ClusterProven software functions.

"With the industry relocating greater toward clustering as the subsequent-generation of availability expertise, the want for businesses to wreck new ground during this enviornment is growing," noted Nicolaas Vlok, CEO of vision options in an announcement. "imaginative and prescient solutions is committed to last on that leading edge, making it viable to be part of groundbreaking efforts such because the demonstration at options 2001."

For more suggestions, please talk over with www.visionsolutions.com (new window).


IBM i Executives: where Are They Now? | killexams.com Real Questions and Pass4sure dumps

any one bear in mind Buell Duncan, who presided over his iSeries flock with a clean Texas drawl? Or Colin Parris, who introduced a doctorate diploma in electrical engineering to his IBM i tenure? in case you’ve been looking at IBM for terribly lengthy, you’ll understand the enterprise shifts round its exact executives on a regular basis. however the place are those former IBM i pros now, and what are they doing? The information could surprise you.

Like loads of large, distinct groups, big Blue likes to groom its leaders with the aid of giving them a big range of assignments, which capability that, during the last two decades, we’ve considered quite a couple of diverse people keeping correct positions in the IBM i enterprise.

For many years, the AS/four hundred and iSeries had its very own division, and the widespread manager was the good dog. He (and it changed into at all times a he) would count number the vp of revenue and the vp of advertising as his exact lieutenants. Some of these executives are still with IBM, however most have left the enterprise for one intent or an extra.

here is what’s turn into of the accepted managers of the AS/four hundred, iSeries, gadget i, and vigor systems division, in chronological order, to the best of our talents, with thanks as a result of LinkedIn:

invoice Zeitler

invoice Zeitler general supervisor of iSeries in mid-1990s, then senior vice president and neighborhood government of IBM systems and technology group (STG) from 2000 to 2008. Zeitler joined IBM as a young programmer in 1969, rose in the course of the ranks to be its right server boss, and retired from the business in might also 2008 after a 39-12 months career.

Tom Jarosh

Tom Jarosh familiar manager of the AS/four hundred division in late 1990s to 2000. The sometimes gruff GM joined the business in 1975, and ushered the AS/400 platform throughout the tumultuous Y2K conversion. He handed away in 2008 at the age of fifty five while nevertheless working at IBM’s STG.

Buell Duncan

Buell Duncan regularly occurring supervisor of the iSeries division from 2000 to 2001. Duncan is at the moment vice president of portfolio marketing for IBM, where he leads a team of two,500 skilled marketers across IBM’s software, functions and systems businesses.

Al Zollar

Al Zollar frequent manager of the iSeries division (every now and then called the MidMarket Server Division) within IBM Server group from 2002 to 2003. earlier than running the iSeries shop, Zollar managed the Lotus Domino community at IBM, and afterwards, he went on to run Tivoli until his retirement from IBM in 2011. presently he's the executive associate of SIRIS Capital group in new york city.

Mike Borman

Mike Borman popular supervisor of the iSeries division in 2004 and 2005. Borman was employed by means of IBM as a programmer greater than 30 years ago, and worked his way as much as loads of jobs, together with being the GM of global channels, of the pSeries division, and VP of global revenue for the application group. for the reason that 2012, he has been the CEO of SunGard Public Sector, which still sells IBM i utility to governments, and his LinkedIn web page lists him as founding father of Borman Strategic Consulting neighborhood.

Mark Shearer

Mark Shearer commonplace manager of the device i community from 2005 to 2007. In 2008, following the convergence of the system i and system p into the vigor techniques community, he became demoted to vice president of advertising and marketing and approach for IBM STG. he's at present EVP and president of SMB Mailing solutions at Pitney Bowes, which also has an IBM i mapping and mailing product.

Tom Rosamilia

Tom Rosamilia popular supervisor of the converged energy methods and gadget z group from 2008 to 2012. Rosamilia is an IBM lifer who joined the company as a programmer in 1983. presently senior VP of IBM systems, Rosamilia is regarded a candidate to replace CEO Ginni Rometty in just a few years, if she sticks to huge Blue’s unwritten rule that professionals voluntarily retire after they attain age 60.

Colin Parris

Colin Parris time-honored manager of at the vigor systems group in 2012 to 2013. Parris joined IBM more than 20 years ago, and held a number of positions in software, hardware, and research. He left IBM a year ago to turn into the vp of GE application research in at common electric powered headquarters in Schenectady, new york.

Doug Balog

Doug Balog existing commonplace supervisor of the energy methods group in STG. Balog joined IBM greater than 30 years ago and held a number of other positions earlier than being appointed the head of the converged energy programs business in the Raleigh, North Carolina office in the summertime of 2013.

As we mentioned, widespread supervisor is not the handiest place where precise pros strut their stuff. The IBM i server biz has viewed its share of suitable govt ability come and go through the years. listed below are probably the most extremely good ones:

Mike Lawrie

Mike Lawrie Senior vice president of income and distribution left IBM in 2004 to be CEO at Siebel methods, which turned into subsequently gobbled up by means of Oracle. at the moment CEO of laptop Sciences Corp., a huge tech capabilities neighborhood, where he these days blamed an revenue leave out on–of all issues–a lack of RPG programmers in the job market.

Kim Stevenson

Kim Stevenson vp of marketing for iSeries from 2001 to 2002. Stevenson’s career has been looking up given that she left to take job at EDS. at present she is the CIO at chip colossal Intel. She additionally sits on the board of directors for Hadoop darling Cloudera.

Peter Bingaman

Peter Bingaman vp of advertising from 2004 to 2005. The sharp marketer got here to huge Blue from Staples, however he didn’t find an “easy button” here. currently is the top of advertising for Mercer, a world consulting company.

Elaine Lennox

Elaine Lennox vice president of advertising for IBM STG from 2005 to 2007. The likable Lennox left to be CMO at php company Zend applied sciences (which changed into lately bought by way of Rouge Wave application), and is at present vp of marketing at Inkling.

Scott handy

Scott easy vice president of marketing for power programs 2007 to 2011. effortless retired kind IBM in 2011 and is at present enrolled at tuition of Texas, Austin, where he’s getting his grasp’s in social work.

Jeff Howard

Jeff Howard vp of advertising for PureFlex and Flex gadget 2011 to 2013. He’s now vp of product management and product advertising at the transport and logistics company INTTRA.

Zarina Stanford

Zarina Stanford vice chairman of advertising and marketing for vigour programs from 2011 to 2013. last month she changed into named head of advertising for SAP‘s Asia Pacific and Japan group.

Lisa Johnston

Lisa Johnston vice president of advertising and marketing for vigour systems from 2013 to 2015. presently managing director of advertising and marketing for Vista Consulting community, an arm of Vista fairness companions.

Doug Brown

Doug Brown latest vp of advertising and marketing for IBM methods. Brown took over for Johnston in January 2015. He became previously IBM’s vice chairman of marketing for power and gadget z from 2010 to 2013.


IBS Committing to IBM's Open structures to aid Medium-Sized corporations improve provide Chain efficiency | killexams.com Real Questions and Pass4sure dumps

April 06, 2004 03:29 ET | supply: IBS

WHITE PLAINS, N.Y. and STOCKHOLM, Sweden, April 6, 2004 (PRIMEZONE) -- IBM and overseas company programs (IBS) AB (XSSE:IBSB) today announced a major enlargement of their global strategic alliance to provide fully integrated and consolidated give chain solutions to support medium- sized organizations reduce fees, enrich supply chain efficiency and enhance profitability.

Joint advertising and income all over the world As part of the prolonged settlement, IBM and IBS will jointly market and promote solutions to goal segments and consumers global. IBM's international revenue drive will market the mixed offering, extra extending IBS' market attain. IBM will also have committed consultants to help utility construction, testing, optimization, tuning and other construction actions. IBS will also work closely with IBM global functions and IBM world Financing in selected marketing and earnings actions.

clients attain clear company price from the alliance when you consider that its founding in 1978, working with IBM, IBS has successfully delivered IT-options that supply business price to more than 5,000 purchasers international. Cramo, Europe's third largest device rental company, selected IBS digital commercial enterprise to reduce total procurement expenses, optimize logistics, simplify routines, improve purposeful effectivity and construct long-term business enterprise relationships. Investing in a collaborative procurement solution with EAI capabilities and fitted with company common sense changed into vital to stay aggressive.

"using IBS digital enterprise will at last outcome in decreased standard inventory investment and fewer overstocking and has already these days introduced reduced costs and closer corporation relationships. we now have a robust procurement method in region," observed Hans Konig, IT-Director at Cramo.

Magnus Wastenson, CEO and President of IBS comments on what the extended settlement means to IBS shoppers. "The Alliance with IBM, with world main middleware and hardware, offers a high-quality groundwork for IBS to build extra success with our demand driven business software options. we can proceed to develop and help latest and new valued clientele with integrated IT options that enhance their profitability and customer service and deliver measurable enterprise price."

"taking part with leading ISVs is on the core of IBM's strategy to support medium-sized groups with on demand solutions that address business considerations," observed Marc Lautenbach, common manager, IBM international SMB. "Midmarket shoppers within the wholesale and industrial sectors seek open options that are reasonably-priced, and simple to install and integrate across their personal businesses and with their consumers and suppliers. Strengthening our strategic relationship with IBS will permit us to provide built-in provide chain options that more advantageous meet our customer needs in an on demand atmosphere."

quick construction, implementation and integration of joint options As part of the alliance, IBS will optimize its core ASW Suite and IBS virtual enterprise give chain purposes on IBM's open standards- based utility and hardware. Standardizing IBS purposes on IBM's open infrastructure hardware and utility will allow fast construction, implementation and integration of collaborative business solutions that can run on different computing structures at a decrease cost. presenting corporations with options that can also be accessed by means of a community of clients, companions and suppliers are a a must have part to becoming an on demand enterprise.

IBS will optimize the ASW suite and IBS virtual business with IBM WebSphere* application Server and WebSphere* utility Server express, WebSphere Portal and WebSphere Portal categorical, DB2* accepted Database, and Lotus Domino. IBS will additionally promote IBM eServer* iSeries* and xSeries* hardware in addition to IBM middleware as its technologies of option and choicest reference platforms in advertising and income activities.

The IBS give chain management (SCM) utility suite, ASW, makes it possible for effective deliver chain management, client provider, demand-pushed manufacturing, financial manage and enterprise Intelligence. IBS digital business utility is a Collaborative Commerce solution with the additional skills of EAI (commercial enterprise software Integration) utility. it is additional superior through its utilisation of advanced enterprise common sense for superior, go software business models. IBS options are centered to gigantic and medium-sized business shoppers in the wholesale distribution and industrial trade sectors and presents advanced functionality for performance measurements.

For further information, please contact:

Magnus Wastenson, CEO and Stefanie Molzberger, ISV & Developer President, IBS AB relations Tel. +forty six (0)eight 627 2515 IBM Deutschland GmbH cellular: +46 (0)70 627 2515 IBM EMEA Media & Analyst relations magnus.wastenson@ibs.web cell: +forty nine (0)172/7235 919 molzberger@de.ibm.com

About IBM

With 80 years of management in assisting organizations innovate, IBM is the area's largest assistance expertise company. IBM is a number one issuer of e-enterprise options and is committed to assisting businesses, business partners and developers leverage the competencies of the information superhighway and community computing across a wide range of companies and industries. The company offers a host of pass-trade and trade particular options designed to meet the needs of groups of all sizes. For more tips on partnering with IBM, please discuss with: http://www.ibm.com/partnerworld

About IBS

IBS AB, (XSSE: IBS B) foreign business techniques, is a number one provider of enterprise software for give chain management, enterprise intelligence, financial control, and demand-driven manufacturing. IBS' basic focus is mid-sized and big wholesale distributors as well as income and manufacturing organizations in foreign groups, mainly in prescription drugs, digital constituents and device, automotive materials and materials, equipment, industrial supplies and consumer durables. For greater guidance about IBS, consult with www.ibs.net.

* Denotes a trademark or registered trademark of the InternationalBusiness Machines agency.

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iSeries Domino Solution Sales v5r3

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‘On-Access’ Virus Scanning to Debut with OS/400 V5R3 | killexams.com real questions and Pass4sure dumps

One of the new features iSeries shops can look forward to in OS/400 V5R3 is the capability to detect and clean viruses at the moment a user attempts to open a file that’s been infected with a virus, or the file is otherwise accessed. This so-called “on access” virus scanning capability will debut with OS/400 V5R3, which IBM is preparing to announce. On-access scanning will require an OS/400 antivirus scanning engine, such as Bytware‘s StandGuard Anti-Virus.

Bytware launched the industry’s first–and still the only–OS/400-based virus scanning and removal tool in the summer of 2003 (see “Bytware Launches OS/400 Antivirus Software to Treat IFS Infections”). With StandGuard AV, the Reno, Nevada, software company gave OS/400 shops the ability to detect, delete, and repair files in the OS/400 Integrated File System (IFS) that have been infected with Windows viruses, worms, and assorted digital pests, without mapping a network drive.

While IBM has recommended for years that OS/400 shops ensure that their Windows-like IFS folders are virus-free by mapping the drive to a PC equipped with standard antivirus software, and then scanning for viruses, having a native OS/400 antivirus engine is considered a superior solution, for a number of reasons, including speed, security, thoroughness, and ease-of-use. IBM tried, unsuccessfully, for years to get independent software vendors interested in developing a native solution like StandGuard AV, and it finally succeeded with Bytware and its antivirus partner, Network Associates’ McAfee subsidiary.

Native OS/400 antivirus scanning was on the influential Large iSeries User Group’s list of requested enhancements. Another item on its list is real-time virus scanning. But because real-time, or on-access, virus detection required changes to OS/400, the capability could not be delivered until OS/400 V5R3. With that release due to be announced any time now, on-access virus scanning is finally a reality.

OS/400 V5R3 will ship with the on-access virus detection capability turned on by default, according to Bytware, which announced the new on-access scanning capability last Friday. This does not mean that OS/400 V5R3 users will get virus detection capabilities–on-access or otherwise–with OS/400 itself. They still will need to buy a native OS/400 virus scanning engine from a third-party to make it work, and right now StandGuardAV is the only such tool.

Bytware officials say they have worked closely with IBM engineers to prepare StandGuardAV for OS/400 V5R3 and will have the product ready when the next release of the operating system ships (which has not yet been announced). The Bytware product, which had been at Version 1.11, will be bumped up to Version 5, Release 3, to coincide with the new release of OS/400. The product’s new name is StandGuard Anti-Virus for iSeries V5R3.

On-access virus scanning will be possible with OS/400 V5R3 thanks in part to a new attribute that IBM added to IFS files that shows the date that file was last scanned for viruses, says Mike Grant, Bytware’s founder and chief executive. OS/400 will decide whether to call StandGuardAV for a virus scan by looking at the last-scanned date. StandGuardAV will not be called to scan files that have already been successfully opened. Digital signatures will be used to ensure that file properties, such as a stamp from the system clock, are not tampered with. Grant says this new attribute will also enable regularly scheduled virus scans with StandGuardAV to be performed much more quickly than before. “Now I can do a scan, which took six hours before, in 10 minutes, because nothing’s changed,” he says.

This new on-access scanning feature will require a new StandGuardAV batch job to run continuously in the background. While scanning for viruses is processor-intensive work, Grant says he hopes his product’s multithreaded design and the new last-scanned date attribute will help to minimize the impact on iSeries processors. Large files, such as executables or ZIP files, could take a couple of seconds to scan before opening, while text files will open almost instantly, just like with Windows PCs, he says. For maximum protection, Bytware recommends using a combination of scheduled full-system scans, as well as the on-access real-time scanning feature.

StandGuardAV for iSeries V5R3 will contain several other enhancements. Large-scale implementations should go much more quickly now that Bytware is taking advantage of a particular API in OS/400 that allows ISVs to use IBM’s PTF update facility. With this release, users will be able to push the product out to multiple systems with very little effort, using Management Central, Grant says. There is also a new graphical quarantine manager, as well as a new graphical interface for selecting which directories the user wants to enable on-access scanning for. Bytware has altered its pricing. The first copy of StandGuardAV will range from $1,200 to $7,000 (depending on the processor tier) per OS/400 logical partition. For more information, go to www.bytware.com.

Editor’s Note: This article has been corrected since its original publication. While timestamps will be used to determine which files in OS/400 V5R3 (which is now called i5/OS V5R3) will be subject to “on access” virus scanning, i5/OS will use digital signatures to ensure that file properties, such as a stamp from the system clock, are not tampered with. Guild Companies regrets the error. [Correction made 5/11/04]


Taming the document beast | killexams.com real questions and Pass4sure dumps

Taming the document beast
  • By Maggie Biggs
  • Sep 02, 2003
  • Wait!" John said rather stressfully to the group assembled for the conference call. "Page 3 of my document is different from what you are describing. Which version of the policy document are you using?"

    Susan replied, "We're going over the Aug. 25 version of the policy, John. Let me e-mail you the late-August revisions that I have here on my PC."

    Does that scenario sound like something that could happen at your agency? This example raises two tricky document management issues. First is document versioning — something that is particularly problematic when large groups work on official agency documents together.

    The second is maintaining documents on individual computers. Both problems can cause delays, errors and additional costs when compared to managing agency documents using a repository-based document management solution.

    There are several mature commercial solutions that can help agencies better manage documents, whether office documents or Web formats. Open-source developers have done a fairly good job of providing document management for Web formats, but they have not yet widely addressed office document management.

    Selecting a commercial solution for your agency is not easy. Subtle differences exist among them that make one a much better fit than another for a given agency. Because document management can affect all agency users, careful evaluation is needed.

    We recently evaluated three commercial document management products — Documentum Inc.'s Documentum, IBM Corp.'s Lotus Domino Document Manager (formerly Domino. Doc), and Xerox Corp.'s DocuShare. We found that there are definite differences among these solutions, and we defined an evaluation checklist to help agencies better tackle the task of analyzing which solution might be best for them.

    Checking It Out

    There are roughly a dozen areas to evaluate when considering a document management solution. Whether you're seeking better document management tools or jumping on the document repository bandwagon, you'll need to include at least one administrator/developer and perhaps a half-dozen users on your solution-selecting team.

    Infrastructure

    There are three fundamental questions to answer when comparing the infrastructure of document management. First, what are the platform requirements for the server and client sides of the solution?

    If your agency is already running Lotus Domino on IBM's iSeries and using Lotus Notes and Microsoft Corp. Outlook clients, then Lotus Domino Document Manager would be an easy fit. By contrast, if your agency is using Linux on the server and desktop to reduce expenditures and increase choices, DocuShare may be a good solution, because of its Linux server support and browser-based access point. If your agency already uses Oracle Corp.'s database for other processes, the Documentum solution, which is available for Microsoft Windows and Unix platforms and supports Oracle, may insert easily into agency processes.

    Besides examining how a given solution will fit into your environment, you'll want to identify other necessary hardware and software licensing. Will document management be implemented on existing servers or will you need to purchase new ones? Will additional operating system or database licensing be needed to support the document management repository?

    The third infrastructure question to analyze is how well a given solution will scale and allow you to maintain a high-availability environment. For example, for large collections of documents, can you integrate your document management solution with a storage-area network? Documentum supports this. Can you replicate document repositories across a distributed agency infrastructure to increase high availability? For example, Lotus Domino Document Manager can use Domino replication to increase document availability.

    Administration

    Managing a document management solution will require a number of skills, including knowledge of server operating systems, security practices, database management and integration with other agency applications and desktop environments.

    During our evaluation, we found DocuShare to be the easiest document management solution in terms of setup. We had a fully functional solution within a couple of hours. We particularly liked that all administration tools were made available in a single, easy-to-use browser-based interface. We found it simple to set up users and groups within DocuShare, and we liked that it supported Secure Sockets Layer and integration with directory services, such as our Lightweight Directory Access Protocol server.

    The Lotus solution took us a bit longer to set up because we needed to install and configure a Domino server first. The process would be less time-consuming for agencies that already use Domino.

    Likewise, we took longer to install Documentum because we wanted to integrate it with an IBM WebSphere environment. Documentum is especially strong on integrating with other agency assets, including application servers, enterprise resource planning products and customer relationship management solutions.

    Agency evaluators will need to define how a document management solution will fit in the server infrastructure and what server-side integration is needed.

    Client Interfaces

    End-user integration and administration are also important. Our three solutions supply browser-based interfaces to reduce desktop administration costs and support a variety of platforms. The browser-based clients for all three are very straightforward. However, platform-specific interfaces that integrate tightly with user operating systems and applications are also available.

    For example, we liked Documentum's Desktop — an operating system-specific client that integrates with Microsoft Windows Explorer and various applications, including Microsoft Office. It was easy to drag and drop documents to and from the repository. The same client is also available for Apple Computer Inc. Macintosh applications, but no operating system-specific client is available for Linux.


    Flirting with Disaster: How to Ensure Business Continuity | killexams.com real questions and Pass4sure dumps

    Flirting with Disaster: How to Ensure Business Continuity

    With the growth of distributed systems, companies aren’t adequately planning for business continuity or disaster recovery across the enterprise. Is your firm guilty?

    Picture this: One of your company’s major facilities is flooded, along with dozens of servers, routers and network switches. Hundreds of users, offline for several days, are screaming to get applications and e-mail back up and running. Parts shipments from major suppliers are frozen in the pipeline, and customer orders are backing up.

    Although you initially predicted the main servers at that facility, all running Windows NT or 2000, would be up and running in a matter of hours, everything is going wrong. The replacement equipment takes two days to arrive and turns out to be a different brand of server hardware. Some data backups are unrecoverable, at least for the near term, and the DLT tape that half of your company stores its data on is incompatible with your 8mm drives. Some departments have earlier versions of some applications and later versions of others. And if that isn’t enough, a day’s worth of transactions are lost somewhere in the pipeline––uncaptured on the backup tapes you were able to recover.

    If your mainframe went down in this scenario, you might well have things back up and running at a "hot site" in 24 hours or less. In simpler times, large mainframe sites maintained a one-for-one replacement strategy for recovering systems rapidly in the event of a disruption or disaster. Hardware, software and network connections could be replicated byte-by-byte at a hot site maintained by a disaster recovery service.

    Ah, how the structure of IT has changed. Although the mainframe part of the organization can be replicated from a hot site, distributed and e-business platforms throughout the organization may be far more difficult to recover systematically. This fact is driving a greater emphasis on business impact analysis and planning, through which users and IT managers prioritize the specific applications that need to be identified and recovered in the event of a system failure.

    In today’s enterprise, these applications often reside out on the network—on Unix, Windows NT/2000 and Linux systems.

    Convergence Happens

    Because of this shift, the disciplines of disaster recovery, business continuity, high availability and site hosting are converging, according to Todd Gordon, senior vice president and general manager for IBM Business Continuity Services. Because of the proliferation of e-business and distributed systems, the recovery window has grown shorter and shorter. "The cost of storage is coming down, storage area networks are making storage more readily available and companies are paying more attention to the total continuity picture," says Gordon. He also notes that the accepted recovery time for restoring a system a few years ago was 36 to 48 hours. Now the average is 12 hours or less. And with the rise of e-business, the recovery window may narrow to minutes.

    The disaster recovery industry has shifted its focus accordingly, with vendors rebranding themselves as business continuity services in order to reach companies that run distributed, multi-platform networks. Vendors like IBM Business Continuity Services, which formerly specialized in mainframe recovery hot sites, now offer a range of options and services. Such services include mobile systems that can be trucked onsite, "workspace" centers that are wired for LAN/WAN access to PC and Unix servers, and specific application expertise such as SAP. Other leading vendors have also changed their service offerings along these lines, including Comdisco Inc., SunGard Recovery Services Inc. and HP Business Recovery Services from Hewlett-Packard Co.

    The High Cost of Failure

    Even an hour of downtime can be extremely costly, depending on the application. Here are average hourly costs of a networked system failure for various application types.

    Brokerage operations: $6,500,000

    Credit card/sales authorization: $2,600,000

    Pay-per-view: $150,000

    TV home shopping: $113,000

    Catalog sales: $90,000

    Airline reservations: $89,500

    Telephone ticket sales: $69,000

    Package shipping: $28,000

    ATM fees: $14,500

    Source: Strategic Research Corp., 1999

    Distributed Challenges

    Distributed networks of systems––particularly Windows NT/2000 servers, and increasingly, Intel-based Linux servers—pose a vexing challenge to IT managers. A 1999 survey by the GartnerGroup finds that while 85 percent of the largest companies have effective enterprisewide disaster recovery programs in place, fewer than half of these plans include networks and only a quarter cover PC LANs. Industry experts agree that companies aren’t adequately planning for business continuity or disaster with their distributed and e-business networks. Along with fire, flood, earthquake and sabotage, these systems are particularly vulnerable to corrupted registry files, virus and hacker attacks, human error, failed disks, demand spikes and power outages.

    The cost of such downtime is high for many industries. For example, a disabled airline reservation system or retail catalog sales operation stands to lose up to $90,000 an hour, according to calculations by Strategic Research Corp., shown in Table 1. Typical distributed network sites have a downtime cost of between $20,000 and $80,000 per hour.

    Aside from technical and natural maladies, perhaps the greatest threat to business continuity comes from "lack of awareness in the executive suite, or even false optimism about the business’s state of availability," according to IBM’s Gordon. "As technologies have moved faster and faster, their state of availability has been reduced. There are many more connections and interactions that a disaster recovery plan hasn’t been designed to keep up [with]."

    The two greatest areas of vulnerability are distributed and e-business networks, industry experts agree. Until recently PC servers weren’t seen as essential mission-critical platforms. Smaller companies that tend to rely more on PC server-based networks often aren’t focused on business continuity. Larger companies with comprehensive mainframe recovery programs are just beginning to get their arms around the distributed challenge. But more and more mission-critical applications––from ERP systems to e-mail servers––now run on Windows NT/2000 systems. Thus the cost of overlooking recovery for these systems is growing, as Table 2 shows.

    At Hoffman-LaRoche, a major pharmaceuticals manufacturer, ERP functions are run on Unix servers, while human resources and payroll are spread across both Unix and Windows NT servers. "We can’t be down more than a day," says Bill Harloff, director of technical services and operations at Hoffman-LaRoche.

    Many corporate applications, however, don’t run on a single platform like Windows. Rather they extend across mainframe, Unix and Windows systems. "It’s much easier if you have a single platform," says Donna Scott, vice president of software infrastructure for the GartnerGroup. "Let’s say you run everything on Windows, even though it’s distributed. Running SAP on six Windows boxes is complex, but not as complex [as it could be] since your database is all on one system."

    Putting a Plan in Place

    As more and more mission-critical applications run on Windows NT/2000, it becomes critical to consider system recovery times on Windows. This table shows an "optimistic" Windows NT/2000 server recovery timeframe when a continuity plan is in place.

    Problem recognition/decision: 2-4 hrs.

    Hardware acquisition: 2-4 hrs.

    OS/NOS installation: 4 hrs.

    Application installation: 4 hrs.

    Data restoration (if readily accessible): 2-6 hrs.

    Troubleshoot/fix: 4-6 hrs.

    Total Restoration Time: 18-28 hrs.

    Source: IBM Business Continuity Services



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